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How to Use AT&T International Day Pass | AT&T Wireless Support
 
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Learn more about enrolling in AT&T International Day Pass to start using your data plan in over 100 countries. Learn more at: yt.att.com/47b410f1 El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Use AT&T International Day Pass | AT&T Wireless Support AT&T International Day Pass is our best international option. Use the talk, text, and data you already have when you travel to over countries. International Day Pass goes where you go. Add it once and see the world. Any time you travel, after you add International Day Pass to your device, it will be there for you. You'll only pay for the days you use your device, while traveling in an included country. That means when you make or receive a call, use data, or send a text message in an International Day Pass country, you pay one fee per device for a 24 hour pass to use your plan while you travel— no surprises. With International Day Pass, you can take the plan you use at home to over countries. You'll get unlimited talk and text within, and between, International Day Pass countries and back to the U.S. Plus, while in an International Day Pass country, you can use the data from your plan that you use at home. Stream Saver, terms, fees, and restrictions apply for the plan you use at home. Just a heads-up: You might have apps running in the background. To keep them from accidentally starting your hour pass, go to your device or app setting to turn off roaming or mobile data. To learn more about using the settings for your device, see the device how-to center at att.com/devicehowto. Going on a cruise? International Day Pass doesn't apply while you're at sea, but it will help you to stay connected once you get off the ship. Add International Day Pass once to each device you might use when you travel, and you're good to go now or even the next time you travel. Don't worry, you won't be charged until you use data, talk, or send a text in any of the included countries. And you can go to myAT&T to remove this option anytime. You're going places. No matter where adventure takes you, you'll never miss a thing. Add International Day Pass anytime, and pay only for the dates you use your device. You pay one fee per device for a 24 hour pass to use your plan while you travel. It's a great big world. Stay connected wherever you are. We've got you covered with International Day Pass. Thanks for choosing AT&T.
Views: 7104 AT&T Customer Care
AT&T Installment Device Upgrade Program | AT&T Wireless
 
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Learn about the benefits of choosing an AT&T Next or AT&T Next Every Year installment plan to purchase or upgrade a smartphone. Learn more at: http://yt.att.com/94c8122 Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV AT&T Installment Device Upgrade Program | AT&T Wireless AT&T offers so many great new smartphones and with AT&T Next and AT&T Next Every Year get the smartphone you really want with zero down, with no financing fee. How does it work? Just go to att.com/shop and choose one of our great smartphones. With AT&T Next or AT&T Next Every Year, the full price of a new smartphone is divided into low monthly installment payments, conveniently added to your monthly bill. You choose between fewer installment payments or smaller installment payments, spread out over a longer period of time. Let's take a look at each option. AT&T Next offers the lowest monthly installment payments. With AT&T Next, the full price of a new smartphone is split into 30 installment payments, with zero down and no finance fees. After of the device price is paid off, you can trade in your smartphone and upgrade to a new one. You will have no more installment payments on your trade in. If you don't want to trade in your device, no problem, after the 30th installment payment, you're done. With AT&T Next Every Year, the full price of your phone is split into 24 installment payments. You can trade up for a new phone after of the device price is paid off. If you chose not to trade in or upgrade, you're done after the 24th payment. With both options, you can add a down payment to lower your monthly installments. It's up to you. Trading in your smartphone is easy, you can do it online and no further installments are billed to that device. You start over with a new installment plan and a new smartphone. With AT&T Next and AT&T Next Every Year, get the smartphone you really want for zero down.
Views: 6485 AT&T Customer Care
Replacing your door lock batteries | AT&T Digital Life
 
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This video will guide through the process of replacing your Digital Life door lock batteries. Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Replacing your door lock batteries | AT&T Digital Life
Views: 22581 AT&T Customer Care
How to Use the U-verse TV Total Home DVR | AT&T U-verse
 
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Watch this AT&T U-verse TV video to learn how Total Home DVR can record four shows on a single DVR. Learn more at: http://yt.att.com/21727498 El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Use the U-verse TV Total Home DVR | AT&T U-verse You're in control with Total Home DVR from AT&T. With Total Home DVR, you can record up to four shows at once on a single DVR and play back your shows from any room in your home. Pause or record a show in one room, and pick it up in another and much more. New AT&T Fiber customers get six high-definition streams with the 1TB PACE DVR. To pause or rewind live TV from any receiver, simply press "PAUSE" or "REWIND". You can pause live TV for up to 60 minutes. Press "PLAY", to restart your program. You even have the ability to record a full show if you've been tuned to the channel and press "RECORD" at anytime within a 60 minute window. To begin recording a program you're watching from any receiver, just press "RECORD" on your U-verse TV remote control. The red RECORD light on your receiver remains lit until recording stops at the end of the program. Press "STOP" at anytime to end the recording. Want to schedule a program recording or series recording from your U-verse TV program guide? Press "GUIDE", then scroll up or down to the program you want to record. You can use the Page Up and Page Down buttons to jump a full page or "FAST-FORWARD" to jump ahead 24 hours. Press the RECORD button once to record a single show, press it twice to record the whole series, or press "RECORD" a third time to cancel the recording. One red dot will appear to indicate a show set to record, and three red dots appear to indicate a series that's scheduled to record. To edit your series settings, including series priority, press "Recordings" or "Recorded TV", depending on your remote. Scroll to "Series", select the show you'd like to edit, and press OK. Select "Change settings" to update the type or add time to the beginning or end of the recording. You can also search for a program or series to record from any receiver. Start by pressing "MENU" on your remote. Scroll down to "Search" and press "OK". You can press "Filters" to narrow your search and even search by typing the title of the show. When a show appears that you want to record, press "Info" to choose whether you want to record a single episode or the entire series. To watch a recorded program, select "Recordings" or "Recorded TV" to view a list of your recorded programming. Highlight a show and press "OK" to view the Program Info Screen, or press "PLAY" to watch. You can watch a recorded program from any receiver, not just the receiver where you started the recording. And remember, you can always schedule your DVR recordings from anywhere using the U-verse app. Get more control of your TV with the U-verse Total Home DVR. For more information on Total Home DVR, go to att.com/uversetvsupport and enter the keywords "DVR" or "U-verse app".
Views: 4746 AT&T Customer Care
Reset Device on Your LG X venture™ | AT&T Wireless
 
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Perform a soft, factory, and alternate master reset of the device. Learn more at: http://yt.att.com/a56656c3 Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Reset Device on Your LG X venture™ | AT&T Wireless Power Cycle. There are multiple ways to reset your device if you are experiencing issues. The first is to perform a power cycle. To turn the device off, press and hold the Power/Lock button on the right side of the device, select "Power Off", select "POWER OFF" to confirm. To turn on the device, press and hold the Power/Lock button, your device will take a moment to power on. Restart. If a power cycle doesn't fix the issue, try performing a device restart. Press and hold the Power/Lock button, select "Restart", select "RESTART" to confirm. The device will take a moment to restart. Master Reset. If a device restart doesn't fix the issue, try performing a master reset. A master reset will erase all information on the device and return it to factory default settings. It will permanently erase all personal data, preferences, settings, and content, such as pictures, ringtones, and apps that are saved to the device. It is recommended that you save or backup important data before proceeding. The device must also be charged to at least to perform a factory data reset. Once you have performed the master reset, all information will be lost. From the home screen, swipe down from the notification bar with two fingers, select the Settings icon, select the General tab, scroll to and select "Backup & reset". Scroll to and select "Factory data reset", select "RESET PHONE", select "Delete all", select "RESET" to confirm; the phone will take a moment to reset. Alternate Master Reset. If unable to perform the standard master reset using the previous steps, try the alternate method by first powering the device off. With your device powered off, press and hold down the Volume Down and Power/Lock buttons at the same time. Release the Power/Lock button when you see the LG logo. Then immediately press and hold the Power/Lock button again. Keep the Volume Down button held down during this process. Release both buttons when you see "Factory data reset" at the top of the screen. Press the Volume Down button to select "YES". Then press the Power/Lock button to select. Press the Volume Down button to highlight "YES". Then press the Power/Lock button to select and begin the reset process.
Views: 4907 AT&T Customer Care
How to Change Your AT&T Wi-Fi Name & Password | AT&T Wireless
 
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This video walks through how to find and change your Wi-Fi name and password for your 3600HGV, 3801HGV, 5031NV or 5168NV Wi-Fi Gateway. The model number is listed on the front of your Gateway toward the bottom. Learn more: http://yt.att.com/4b246ab4 El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Change Your for Wi-Fi Name & Password: 3801, 5031, 3600, 5168 | AT&T Wireless This video walks through how to find and change your Wi-Fi name and password for your 3600HGV, 3801HGV, 5031NV, or 5168NV Wi-Fi gateway. The model number is listed on the front of your gateway toward the bottom. When you're connecting a wireless device to your home's Wi-Fi network, you'll need to know a couple of things: your Wi-Fi network name, also known as your SSID, network ID, or network name, and your Wi-Fi password, also known as your wireless network key, network key, or wireless key. The default Wi-Fi information is easy to find. Just look on the side of your Wi-Fi gateway. The Wi-Fi network name is listed as the SSID, and the Wi-Fi password is listed as the wireless network key. If the default Wi-Fi network name or Wi-Fi password has been changed, you can still find this info by using a device that's already connected to your home network. You can even use your smartphone or tablet, but it's probably easier on a laptop or desktop computer. On your connected device, open a Web browser, and in the address bar, enter http://192.168.1.254 and select "Enter". In the Gateway Status section, you'll see your current Wi-Fi network name labeled as the network ID. Also in this section is your current Wi-Fi password. This is labeled as the Network Key. To make changes to your Wi-Fi network name or Wi-Fi password, select "Wireless" in the Key Things to do Using Your Gateway section. Now you're on the page where you can make changes to your Wi-Fi gateway settings. In the Network Name field, you'll see your current Wi-Fi network name, and you can type over it to make changes. Then, in the Authentication Type area, under the Security section, we recommend using WPA-PSK and WPA2-PSK for your security setting. If you see something different here, select the dropdown box, and select "WPA-PSK and WPA2-PSK". Also on this page, you can change your Wi-Fi password. This is labeled as the Wireless Key. You can change your Wi-Fi password by selecting the Use custom Wireless Network Key radio button and typing in a new Wi-Fi password. Once your changes are made, just select "Save". Since you're making changes for security purposes, you will need your device access code. This can be found on the side of your Wi-Fi gateway. Just enter this device access code into the password field, and select "Submit". After you have successfully changed your Wi-Fi network name or Wi-Fi password, you'll need to reconnect all of your Wi-Fi devices using the new Wi-Fi information. This includes the computer you use to change the Wi-Fi network name or Wi-Fi password. If you need additional help with your Wi-Fi gateway or Internet service, go to att.com/support for helpful Internet support articles, videos, and more. If you want to diagnose and fix Internet problems, go to att.com/ufix, and log in for personalized support using your connected computer, smartphone, or tablet. Thanks for choosing AT&T!
Views: 29591 AT&T Customer Care
Insert SIM & Memory Card on Your Huawei Ascend XT | AT&T Wireless
 
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Install and remove the SIM and memory card (MicroSD). Learn more at: http://soc.att.com/2dhcm1f Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Insert SIM & Memory Card on Your Huawei Ascend XT | AT&T Wireless Insert SIM & Memory Card: Insert SIM. The SIM comes pre-inserted in the device. If a SIM is not in the device, the Missing SIM icon will display in the notification bar when the device is turned on. The card tray is located on the left side of the device. Insert and gently push the SIM removal tool into the small hole on the card tray until the tray pops out. Remove the card tray. Insert the nano SIM card with the gold contacts facing up, and with the notch to the right, into the card tray. Flip the card tray so that it is facing the back of the device. Reinsert the card tray until it clicks into place. Insert memory card. For additional storage, insert a microSD card. This device allows you to use a microSD card up to 32GB. microSD cards are sold separately. The microSD shares the card tray and is located on the left side of the device. Insert and gently push the SIM removal tool into the small hole on the card tray until the tray pops out. Remove the card tray. Insert the microSD card with the gold contacts facing up, and with the notch to the right, into the card tray. Flip the card tray so that it is facing the back of the device. Reinsert the card tray until it clicks into place.
Views: 17892 AT&T Customer Care
Insert SIM & Memory Card on Your Samsung Galaxy S7 active | AT&T
 
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Install and remove the SIM and memory card (MicroSD). Learn more at: http://soc.att.com/2e6tA5L Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Insert SIM & Memory Card on Your Samsung Galaxy S7 active | AT&T
Views: 57632 AT&T Customer Care
Replacing your keypad 1.0 batteries | AT&T Digital Life
 
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This video will guide through the process of replacing your Digital Life keypad 1.0 batteries. Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Replacing your keypad 1.0 batteries | AT&T Digital Life
Views: 8519 AT&T Customer Care
Replacing your keypad 2.0 batteries | AT&T Digital Life
 
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This video will guide through the process of replacing your Digital Life keypad 2.0 rechargeable batteries. Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Replacing your keypad 2.0 batteries | AT&T Digital Life
Views: 5997 AT&T Customer Care
How to Extend Battery Performance on Your  Moto Z2 Force Edition | AT&T Wireless
 
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Tips and tricks to extend your battery performance. Learn more at: http://yt.att.com/a74847b4 El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Extend Battery Performance on Your Moto Z2 | AT&T Wireless Battery Tips: Charge the Device. Use the original charger to maintain optimal battery performance over the life of your device. The battery comes partially charged. When new, a fully discharged battery requires up to 24 minutes to charge from 0 to 50% and up to 82 minutes to charge from 0 to 100%. You can use the device while charging. Battery life and charge cycles vary by use and settings. While charging, the Charging icon will be displayed in the notification bar. The device has a standby time of up to 16 days and a use/talk time of up to 93 hours. View Battery Usage. To view the device's battery usage, from the home screen, swipe down from the notification bar; then select the Settings icon; scroll to, and select, "Battery"; the apps and features that are consuming battery will be displayed. To view the battery usage details of a particular app or feature, select the app or feature under "Use since last full charge". Conserve Battery Life. To turn on battery saver mode, from the battery screen, select "Battery saver"; select the battery saver switch to turn it on or off. To have battery saver mode turned on automatically, select "Turn on automatically"; select the desired option. You can also conserve battery life by adjusting the device's display settings. From the home screen, swipe down from the notification bar with 2 fingers. Lower the device's screen brightness by selecting and dragging the slider to the left. To access more display options, select the Settings icon; scroll to, and select, "Display". To enable brightness, select the adaptive brightness switch. To set a shorter screen timeout, select "Sleep"; then select the desired option. To turn off live wallpapers, select "Wallpaper"; then navigate to, and select, the desired option that is not a live wallpaper. Disable features, when not in use, to help conserve battery life. From the home screen, swipe down from the notification bar with 2 fingers; if enabled, select "Bluetooth", "Wi-Fi", and "Location" services to turn them off. To disable apps from auto updating, from the home screen, select the Play Store app; select the Menu icon; then select "Settings"; select "Auto-update apps"; then select "Do not auto-update apps". If you are traveling and do not have access to mobile or Wi-Fi networks, switch to airplane mode. Swipe down from the notification bar with 2 fingers; then select "Airplane mode".
Views: 2598 AT&T Customer Care
How to Do Data Offloading on Your Netgear Nighthawk LTE Mobile Hotspot Router | AT&T Wireless
 
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Learn how to connect to your local Wi-Fi or Ethernet network, and enable data offloading on the Netgear Nighthawk LTE Mobile Hotspot Router. Learn more at: http://yt.att.com/91dfcf86 El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Do Data Offloading on Your Netgear Nighthawk LTE Mobile Hotspot Router | AT&T Wireless Data Offloading: Enable data offloading. To enable data offloading, the device must be set up and you must be logged in to the AT&T Wi-Fi Manager website. From the AT&T Wi-Fi Manager website, click "SETTINGS". Click "Setup". Click "Data Offloading". Click the Enable checkbox. You can either connect to a Wi-Fi network or plug in to a network using the Ethernet port. Click the desired data offloading option; then click "Apply". Click "Yes". Click "Continue" to confirm. The device will need to be restarted, and you might have to manually reconnect to the hotspot network. Connect to a Network. From the data offloading page on the AT&T Wi-Fi Manager website, click "Select Network"; then click the desired Wi-Fi network. When offloading to a Wi-Fi network,the Wi-Fi icon and "No usage on data plan" will be displayed on the device. When the mobile router is in range of a preferred network, the mobile router will automatically connect and offload to the preferred network.
Views: 3127 AT&T Customer Care
How to Do Basic Functions on Your Sonim XP5s | AT&T Wireless
 
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Learn basic functions, like powering off or on, for the Sonim XP5s. Learn more at: http://yt.att.com/cc8e2e80 About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Do Basic Functions on Your Sonim XP5s | AT&T Wireless Device Overview: Device Assembly. The device supports dual SIM cards and supports a microSD card up to Gigabytes. To install a SIM or microSD card, with the device facedown, use a screwdriver to remove the back plate. Use the notch to remove the battery. To install a microSD card, slide the microSD card tray down to unlock it; then flip it up; place the microSD card with the gold contacts facing down and the notch to the bottom left; flip the microSD card tray down; then slide it up to lock it into place. To install a SIM card, slide the desired SIM card tray up to unlock it; then flip it up; place the SIM card with the gold contacts facing down and the notch to the top left; flip the SIM card tray down; then slide it down to lock it into place. To insert the battery, line up the gold contacts and gently press down until it clicks into place; reattach the backplate. Power On or Off. To turn the device on, press and hold the Power / End Call button. The device will take a moment to power on. To turn the device off, press and hold the Power / End Call button. Press the Right Directional button to highlight "OK"; then press the Select button. Device Layout. To lock the device, press and hold the Star Lock button; then release. To unlock the device, press and hold the Star Lock button; then release. Press the Volume buttons to increase or decrease the volume. Press the App Tray button to access apps. Press the Back button to return to the previous screen. Double press the App Tray button to access recently used apps. Press the Power / End Call button to return to the home screen at any time. From the home screen, press the Right Directional button to access missed events. Press the Up Directional button to quickly access the Contacts app. Press the Down Directional button to quickly access the Camera app. Press the Select button to quickly access the Messaging app. To access notifications, press the Options button; then press the Select button to select "My Notifications". Press the Left Directional button to access quick settings; press the Down Directional button to scroll to the desired option; then press the Select button. Long press the App Tray button to activate torch mode. You can also quickly activate torch mode by shaking the device twice.
Views: 8528 AT&T Customer Care
How to Reset Your Samsung Galaxy Tab S4 | AT&T Wireless
 
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Learn how to perform a soft reset, factory reset, and alternate master reset on the Samsung Galaxy Tab S4. Learn more at: http://yt.att.com/4d8f2a60 #SamsungGalaxyTabS4Support #ATTDeviceSupport #SamsungGalaxyTabS4 About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://dtv.att.com/e499196 Find your answers on the Forums: http://dtv.att.com/210a85e7 Follow AT&T on Twitter: http://dtv.att.com/d5b919cf Like AT&T on Facebook: http://dtv.att.com/dcac26bc Follow AT&T on Google+: http://dtv.att.com/8c3c4fcf Visit AT&T on our Website: http://dtv.att.com/4f86d936 How to Reset Your Samsung Galaxy Tab S4 | AT&T Wireless Reset Device: Power Cycle. There are multiple ways to reset your device if you are experiencing issues. The first is to perform a Power Cycle. To turn the device off, press and hold the Power/Lock button on the right side of the device. Select "Power off", then select "Power off" again to confirm. The device will take a moment to power off. To turn the device back on, press and hold the Power/Lock button. The device will take a moment to power on. Restart. If a Power Cycle doesn't fix the issue, try performing a device restart. Press and hold the Power/Lock button, select "Restart", select "Restart" to confirm. The device will take a moment to restart. Factory Reset. A Factory Reset will erase all information on the device and return it to factory default settings. It will permanently erase all personal data, preferences, settings, and content that is saved to the device. It is recommended that you backup important data before proceeding. The device must also be charged to at least 30% to perform a factory data reset. From the Home screen, swipe down from the Notification bar, select the Settings icon. Scroll to and select "General management", select "Reset", select "Factory data reset", select "Reset", select "DELETE ALL". The phone will take a moment to reset. Alternate Factory Reset. If unable to perform the standard master reset using the previous steps, try the alternate method by first powering the device off. With your device powered off, press and hold the Power/Lock and Volume Up buttons until the device turns on. When the Android Recovery Screen appears, press the Volume Down button until "Wipe Data/Factory Reset" is highlighted, and then press the Power/Lock button to select. Press the Volume Down button to highlight "Yes" and then press the Power/Lock button to begin the reset process. When the Android Recovery Screen displays again, ensure that "Reboot System Now" is highlighted, then press the Power/Lock button to select. ♪AT&T jingle♪
Views: 2470 AT&T Customer Care
Learn and Customize the Home Screen on Your Samsung Galaxy S9 / S9+ | AT&T Wireless
 
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Learn how to add shortcuts and widgets, access notifications, and change wallpaper on the Samsung Galaxy S9 / S9+. Learn more at: http://yt.att.com/9131989d About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Learn and Customize the Home Screen on Your Samsung Galaxy S9 / S9+ | AT&T Wireless Learn & Customize the Home Screen: Add, Move, and Remove an App. To add an app to the home screen, swipe up or down from the center of the home screen to access the apps tray. Select and hold the desired app; then select "Add to Home". To move an app, select and drag the desired app to the desired location. To remove an app from the home screen, select and hold the desired app; then select "Remove from Home". To uninstall an app, select and hold the desired app; then select "Uninstall"; select "OK" to confirm. Change Wallpaper and Themes. To change the wallpaper, select and hold an empty part of the home screen; select "Wallpapers"; navigate to, and select, the desired wallpaper. Live wallpapers or infinity wallpapers can increase battery consumption. Select "SET AS WALLPAPER". To download and install new themes, you must have a Samsung account. To change the device theme, select the "Themes" tab. Navigate to, and select, the desired theme; select "DOWNLOAD". The theme will take a moment to download. Select "APPLY" to use the theme; then select "APPLY" again to confirm. Change Screen Grid. To change the screen grid, select and hold an empty part of the home screen; select "Home screen settings"; select "Home screen grid"; select the desired screen grid; then select "APPLY". Change Home Screens. To edit the home screen panel, select and hold an empty part of the home screen. To set the default home panel, swipe to the desired home panel; then select the Home icon at the top of the screen. To rearrange the order of the home screens, select and drag the desired home screen panel to the desired location. To add a new home screen, swipe left to the Add (+) icon; then select the Add (+) icon. To remove a home screen, swipe to the desired home screen then select the Delete icon.
Views: 8505 AT&T Customer Care
NumberSync on Your Samsung Gear S3 Frontier | AT&T Wireless
 
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Use one mobile number across multiple devices to send and receive texts, make and receive calls, and more. Learn more: http://yt.att.com/20178b1c About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV NumberSync on Your Samsung Gear S3 Frontier | AT&T Wireless NumberSync: Set up NumberSync. NumberSync lets you use your primary mobile phone number on your wearable, so you can make and receive calls, send and receive texts, and more, using the same number that your family, friends, and colleagues recognize, even when your smartphone isn't nearby, or even powered on. To set up NumberSync on your watch, swipe left from the home screen. Then select the Settings icon. Scroll to, then select, "Connections". Scroll to, then select, "AT&T NumberSync". Select "Set up". Select the Checkmark. Your watch will display "Check your phone". From your smartphone, enter your AT&T Access ID and password. Then select "Log in". Please note: NumberSync requires an AT&T user ID that is associated with the primary phone number that you want to sync. Select "Register", if you need to create one. Select forgot ID or password, if you can't remember your login information. You'll receive a digit NumberSync code on the watch. On your device, enter the digit NumberSync code. Select the Checkbox to agree to terms and conditions, then select "Sync". NumberSync is ready for use. Turn NumberSync On and Off. To turn NumberSync on and off, from the Connections screen, scroll to, then select, "AT&T NumberSync". Select the Blue Checkmark icon to turn NumberSync off. Select the Gray Checkmark icon to turn NumberSync on. Deactivate NumberSync. To deactivate NumberSync, from the connections screen, scroll to, then select, "AT&T NumberSync". Scroll to, then select, "Deactivate". Select the Checkmark icon. NumberSync is now deactivated. Select "OK". Visit att.com/numbersync and select the "Wearables" tab for more information.
Views: 16639 AT&T Customer Care
Learn and Customize the Home Screen on Your LG K20 | AT&T Wireless
 
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Learn how to add shortcuts and widgets, access notifications, and change wallpaper on a LG K20. Learn more at: http://yt.att.com/568b9368 El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Learn and Customize the Home Screen on Your LG K20 | AT&T Wireless Learn & Customize the Home Screen: Add Apps Tray to Home Screen. To add an apps tray to the home screen, swipe down from the notification bar with two fingers; then select the Settings icon; select the "Display" tab; then select "Home screen"; select "Select Home"; select "Home & app drawer". When the apps tray is enabled, the Apps Tray icon will be displayed on the home screen. The apps tray displays all of the apps installed on your device. To view your apps tray, select the Apps Tray icon. Add, Move, and Remove an App. All apps are automatically displayed on the home screen, when the apps tray is disabled. To add or remove an app from the home screen, the apps tray must be enabled. To add an app, select and hold an empty part of the home screen; from the apps tab, select and drag the desired app to the desired location on the home screen. To move an app, select and hold the desired app; drag to the desired location; then release. With the apps tray enabled, to remove an app, select and drag the desired app to "Remove" at the top of the screen. To uninstall an app, select and hold the desired app to uninstall; drag to "Uninstall" at the top of the screen; then release; select "YES" to confirm. Change Wallpaper and Themes. To change the wallpaper, select and hold an empty part of the home screen; select "Wallpapers"; select the desired wallpaper location, or swipe left to select a saved wallpaper. Live wallpapers can increase battery consumption. To change the theme, swipe down from the notification bar with two fingers; then select the Settings icon; select the "Display" tab; then select "Theme". Select the desired theme; select "APPLY". Change Home Screens. To edit the home-screen panel, select and hold an empty spot on the home screen. To set the default home panel, select and hold the desired home panel; then drag to the left. To rearrange the order of the home screens, select and hold the desired home-screen panel to move; drag to desired location and release. To add a new home screen, select and hold an app; drag the app to the right edge of the home screen to create a new home screen. To remove a home screen, remove all apps from the home screen.
Views: 4385 AT&T Customer Care
Understanding the LED Lights on Your AT&T Wireless Internet | AT&T Wireless
 
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Learn how to understand LED states on the AT&T Wireless Internet. Learn more at: http://yt.att.com/a08a15f7 El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Understanding the LED Lights on Your AT&T Wireless Internet | AT&T Wireless LED States: Power. A steady green Power icon indicates the device is on and plugged in. A blinking Power icon indicates the device is not plugged in and is using the battery. A steady green Battery icon indicates the battery is charged to or more. A steady yellow Battery icon indicates the battery is charged to to A blinking red Battery icon indicates the battery is less than charged. The Battery icon will be off if the battery needs to be installed or replaced. The device will work with no battery installed as long as it is plugged in through the AC adapter. Voicemail. When you have a new voicemail, the Voicemail icon will blink. The Voicemail icon will be off when there are no new voicemail messages. Wi-Fi. When the Wi-Fi icon is green, the Wi-Fi network is active. When the Wi-Fi icon is blinking green, the Wi-Fi network is active and is transmitting data. The rate at which the Wi-Fi icon blinks is in real time with the bit rate of data that is being transferred. When the Wi-Fi icon is off, the Wi-Fi network is off. If the AT&T Wireless Internet device is not plugged in and there are no devices connected to the Wi-Fi network, the Wi-Fi network will automatically turn off after minutes. Information. When you have an unread message on the AT&T Wireless Internet Manager site, the Information icon will blink. View the "AT&T Wireless Internet Manager" video to learn how to log in and check your messages through the AT&T Wireless Internet Manager site. The Information icon will stop blinking when there are no unread messages. Signal Strength. When the device has a strong LTE signal cellular connection, the Signal Strength icon will be a steady green with to bars. When the device has a strong G or G signal cellular connection, the Signal Strength icon will be a steady blue with to bars. The Signal Strength icon will blink red when there is a SIM error or the SIM is not properly installed. The Signal Strength icon will be a steady red when there is no or limited service.
Views: 3060 AT&T Customer Care
How to Use the New Digital Life Keypad | AT&T Digital Life
 
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This video will show how to use the new Digital Life Keypad. Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Use the New Digital Life Keypad | AT&T Digital Life
Views: 16219 AT&T Customer Care
How to Add an Account to Your AT&T Access ID | AT&T
 
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See how to add another AT&T account to your AT&T Access ID. Sign in once and check your wireless data usage, view your U-verse TV plan details, pay your bills, and more. Learn more: http://yt.att.com/d2415ec6 El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Add an Account to Your AT&T Access ID | AT&T In this video we'll show you how to add additional AT&T accounts to your AT&T Access ID, so you can manage multiple accounts with a single ID and password. If you don't have an AT&T Access ID, visit att.com/createID to learn how to create your ID and add your first account to manage online. You'll also learn how to check for an existing ID. To add an account to your existing AT&T Access ID, simply sign in to my AT&T from the myAT&T app or on att.com. If you're using the myAT&T app, tap Menu, then "Profile"; tap "Sign in information"; then tap "Link Another Account"; then follow the prompts based on the account type. You may be asked to provide account details and enter a validation code. If you're using a computer or tablet, select "myAT&T", "Profile" and "Link My AT&T Accounts". Again, follow the prompts based on the account type. You may be asked to provide account details and enter a validation code. For step-by-step instructions and additional details, visit att.com/addaccounttomyID; that's it! Now, whenever you sign in to myAT&T, you can easily view and manage the accounts you added to your AT&T Access ID. Thanks for choosing AT&T.
Views: 5758 AT&T Customer Care
Reset device on your Samsung Galaxy Express prime | AT&T
 
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Perform a soft, factory, and alternate master reset of the device. Learn more at: http://soc.att.com/1TS8cem About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Reset device on your Samsung Galaxy Express prime | AT&T
Views: 4374 AT&T Customer Care
How To Replace a Broken Phone or Device from AT&T | AT&T Wireless
 
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Learn about the options you have if your phone or other wireless device is damaged or defective, including what's covered under warranty, how to report claims, and how to diagnose and resolve issues with the Troubleshoot & Resolve tool. Learn more at: http://yt.att.com/c3d89d15 Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Replace a Broken Phone or Device from AT&T| AT&T Wireless In this video, we'll provide you with options to replace your broken phone or other wireless device, but we'll need you to help us determine 3 things to provide the best repair or replacement options available to you. First, does your phone have liquid or physical damage? If your phone has liquid or physical damage, unfortunately, it's not covered by warranty. If you're enrolled in AT&T Mobile Insurance, Protection Pack, or Multi-Device Protection Pack, you can file your insurance claim online at phoneclaim.com/att or you can call Asurion at 888-562-8662. Remember, you must file your claim within days of the date it was damaged. Second, is your device defective? If your device has no physical or liquid damage, use the Troubleshoot & Resolve tool on att.com/devicetroubleshoot to determine whether your device is defective. Thirdly, determine if your device is within the warranty coverage period. If you originally purchased a new device, the warranty coverage is up to 365 days from the date of purchase. If you purchased an AT&T Certified Restored device, the warranty coverage is up to 90 days from the date of purchase. If you purchased an AT&T Certified Pre-Owned device, it doesn't have a warranty; you can return the device within 14 days of purchase. Please refer to your original receipt for limited warranty coverage details. If your device is under warranty, then you have a few options. For Apple devices, please call 1-800-myiPhone. For non-Apple devices, call AT&T Warranty at 800-331-0500. Remember, if your device isn't under warranty, or you'd simply like to upgrade, you can also shop for a replacement device online at att.com or visit an AT&T store. You can check your upgrade eligibility at att.com/upgrades. Thank you for choosing AT&T.
Views: 7964 AT&T Customer Care
How to Get Ready For AT&T Services Installation | AT&T Account Management
 
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Pre-register AT&T Internet, Phone and U-verse TV service to check your appointment status and change your installation appointment if you’d like. Confirm that your computer meets minimum standards using our PC Maintenance Tool. And, review your order with a technician and determine where your equipment will be installed. Learn more: http://yt.att.com/bbbaaaf9 El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Get Ready For AT&T Services Installation | AT&T Account Management If you signed up for AT&T Internet, Phone or U-verse TV, we'd like to help you understand what to expect from your installation and how to get ready for it. If you signed up recently, please wait until after your AT&T service is installed to cancel your current service. That way we can make sure your transition is as seamless as possible. If you rent or lease your residence, you should get the owner's consent before AT&T service is installed. If you've ordered AT&T Phone, be sure to contact your home-alarm provider on, or before, the installation day, to let them know about the installation. At any time, you can check your appointment status on our Where's My Tech web page. For safety reasons, our technicians are not allowed to move furniture or your personal belongings. So, before the technician arrives, please clear the areas around connections, like outlets and jacks, so the technician can reach them. The technician may also need access to crawl spaces and attics. Also, please place your pets in an area away from where the technician is likely to be working. We recommend that you check your computer before installation to make sure it meets the minimum standards for handling your new Internet speeds. Our PC maintenance tool is designed to run tests on your hardware and fix potential issues. The PC version is at pctoolbox.att.com, and the Mac version is at macmt.att.com. On your scheduled installation day, an authorized adult, who is at least 18 years old, needs to be present and available to the technician during the installation. Your technician will give you a call and let you know the estimated time of arrival. The installation takes about 4 hours to complete; the time varies depending on ease of access and other factors. When the technician arrives, he or she will review the order with you to confirm which products you want. The technician will then walk through your home with you, to determine where the equipment will be installed. Technician will talk with you about wiring options and determine whether new wiring or jacks are needed. Your technician will also perform testing to ensure you have the best performance. When the work is done, the technician will spend time talking with you about your services and answer your questions. For additional information, go to att.com/support. Thanks for choosing AT&T.
Views: 2328 AT&T Customer Care
Wi-Fi & Mobile Hotspot on the Kyocera DuraXE | AT&T
 
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Wi-Fi and Mobile Hotspot instructions. Learn more at: http://soc.att.com/26pik7V Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Wi-Fi & Mobile Hotspot on the Kyocera DuraXE | AT&T
Views: 7003 AT&T Customer Care
Reset the LG G Pad X 10.1 | AT&T Wireless
 
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Perform a soft, factory, and alternate master reset of the device. Learn more at: http://soc.att.com/2bwrgRy Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Reset device | AT&T Wireless Reset device: Soft reset. If the device is malfunctioning, to the left of the Volume buttons, press and hold the Power button. Tap "Restart". Tap "OK" to confirm. The device will take a moment to reset. Master reset. A factory data reset will remove all personal data from the device and restore it to factory settings. This action cannot be reversed. Swipe down from the notification bar. Tap the Settings icon. Scroll to and tap "Backup & reset". Tap "Factory data reset". Tap "RESET TABLET". If prompted, confirm your PIN, then tap "NEXT". Tap "DELETE ALL". Tap "OK". Alternate master reset. To perform an alternate master reset, with your device turned off, to the left of the Volume buttons, press and hold the Power button and Volume Down button. Release the Power button only when the boot logo is displayed, then immediately press and hold the Power button. Release all buttons when the factory data reset screen is displayed. Press the Volume buttons to select "Yes", and then press the Power button to perform a hard reset.
Views: 7196 AT&T Customer Care
Reset your Samsung Galaxy Express 3 | AT&T
 
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Perform a soft, factory, and alternate master reset of the device. Learn more at: http://soc.att.com/1rcRVKc Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Reset your Samsung Galaxy Express 3 | AT&T
Views: 36914 AT&T Customer Care
Device Overview for your LG Phoenix 3 | AT&T Wireless
 
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Learn basic functions of your device including how to turn it or off. Learn more at: http://yt.att.com/c1df3cc1 Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Device Overview for your LG Phoenix 3 | AT&T Wireless Device Overview: Power On or Off. To turn on the device, press and hold the Power/Lock button on the back of the device. Your device will take a moment to power on. To turn the device off, press and hold the Power/Lock button on the back of the device. Select "Power off". Select "POWER OFF" to confirm. Device Layout. Swipe to unlock the device. Press the Up or Down Volume buttons on the left side of the device to adjust the volume. To open an app, select the desired app. Select the Back icon to return to the previous screen. Select the Recent Apps icon to view recent apps. Select the Home icon to the return to the home screen at any time. To view notifications and quick settings, swipe down from the notification bar. Notifications will be displayed. To view additional quick settings, select the Expand icon. Swipe up to close. Charge the Device. Use the original charger and battery to maintain optimal battery performance over the life of your device. The battery comes partially charged. When new, a fully discharged battery requires approximately minutes to charge from to and approximately minutes to charge from to You can use the device while charging. Battery life and charge cycles vary by use and settings. To charge the device, insert the micro-USB end of the provided micro-USB charging cable into the bottom of the device. While charging, the Charging icon will be displayed in the notification bar. When fully charged, the Fully Charged icon will be displayed in the notification bar. AT&T jingle♪
Views: 7932 AT&T Customer Care
Using your Digital Life system | AT&T Digital Life
 
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This video will show you how to use and manage your Digital Life security system and features. Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Using your Digital Life system | AT&T Digital Life
Views: 81878 AT&T Customer Care
How to Set up Your AT&T Wireless Internet | AT&T Wireless
 
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Learn how to set up the AT&T Wireless Internet. Learn more at: http://yt.att.com/f4da6533 El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Set up Your AT&T Wireless Internet | AT&T Wireless Use Wireless Internet Installation: Choose a Location. This device uses the AT&T cellular network. Locate the device where you have a strong signal from a cellular tower, typically near a window or outside wall. It also should be located in the general area where you will be using your home phone, computer, or general Wi-Fi capable devices. It can be plugged into an outlet or run off of a battery. Insert SIM. The device comes preinstalled with a nano SIM card. When a SIM is not installed in the device, the Signal Strength light will blink red. With the back plate and battery removed, slide the nano SIM card into the SIM slot with the gold contacts facing down and the notch to the bottom right. Insert Battery. To insert the battery, line up the gold contacts on the bottom left and gently press down until the battery clicks into place. Reattach the back plate by sliding it into place. Power the Device On or Off. Use the Power switch on the back of the device to turn the device on or off. The Power light will blink green if it is running off of battery power and will be a steady green light if the device is plugged in. Check Wireless Signal. The Signal Strength light will turn on once the device is connected to the AT&T cellular network. When the device has a strong LTE signal cellular connection, the Signal Strength light will be a steady green with to bars. When the device has a strong G or G signal cellular connection, the Signal Strength light will be a steady blue with to bars and may be sufficient. Signal strength may vary in different parts of your home. You can move your AT&T Wireless Internet device to find the best cellular connection location.
Views: 11576 AT&T Customer Care
Reset Device on Your AT&T Trek 2 HD | AT&T
 
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Perform a soft, factory, and alternate master reset of the device. Learn more at: http://soc.att.com/2aTc2bB Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Reset Device on Your AT&T Trek 2 HD | AT&T
Views: 20186 AT&T Customer Care
Replacing your Digital Life Controller battery | AT&T Digital Life
 
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This video will show you how to replace the battery in Digital Life Controller. Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Replacing your Digital Life Controller battery | AT&T Digital Life
Views: 26472 AT&T Customer Care
What is AT&T Fixed Wireless Internet  | AT&T Wireless
 
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Watch this video to learn what Fixed Wireless Internet is and how it is installed. Learn more at http://yt.att.com/2451af35 About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV What is AT&T Fixed Wireless Internet | AT&T Wireless AT&T has expanded its network to make high-speed internet access available to rural customers. Introducing AT&T Fixed Wireless Internet. Whether your neighbors are across the street,across the field,or across the county with AT&T Fixed Wireless Internet, you will get high-speed internet access of at least 10mb per second,so you can download, surf, and stream video with confidence. Here's how it works. We'll find the best place on your home or small business to install your wireless equipment.Installation is quick and easy. We'll set up an antenna that communicates with a nearby cell tower to ensure the strongest most reliable signal. Our expert will help you connect your devices, and that's it, you're ready to go. To find out if AT&T Fixed Wireless Internet is available at your address, call 1-877-990-0041.That's 1-877-990-0041 or visit us online att.com/FixedWireless.
Views: 1069 AT&T Customer Care
Wi-Fi & Mobile hotspot on your LG G5 | AT&T
 
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Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices. Learn more at: http://soc.att.com/1Tm0NrS About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Wi-Fi & Mobile hotspot on your LG G5 | AT&T
Views: 9667 AT&T Customer Care
Phone assembly of your Kyocera DuraXE | AT&T
 
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Install and remove the SIM and battery. Learn more at: http://soc.att.com/278pu0x About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Phone assembly of your Kyocera DuraXE | AT&T
Views: 6042 AT&T Customer Care
DTV Genie DVR - Play, Pause, Record, and Delete shows from any room! | AT&T DIRECTV
 
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Genie DVR: Watch HDTV from any TV in your home. Pause, record & delete shows from any room. Learn more at: http://yt.att.com/866299c Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV DTV Genie DVR - Play, Pause, Record, and Delete shows from any room! | AT&T DIRECTV Ever wished you could have just one DVR for all the TVs in your home? Well, now your wish is granted! Genie, our most advanced HD DVR ever, serves your entire home, letting you enjoy a full HD DVR experience on every TV, without seeing a box in every room. Genie lets you pause, record, and delete shows from any room; even start watching in one room and finish in another. And you can say goodbye to recording conflicts and missed shows. That's because Genie has built-in tuners, so you record any shows all at the same time, all in HD. And while you're at it, say goodbye to running out of space, too. With a full terabyte of storage, Genie has more than enough room for your favorite shows, movies, and sporting events. Best of all, Genie's super-smart recommendation engine makes discovering new shows easier than ever. To make sure Genie Recommends is turned on, go to Search and Browse, TV Shows, then Genie Settings. If Genie is off, just click "Turn Genie Recommends On", and you're all set. Now Genie will get to know what you like and offer personalized suggestions. To watch a show, browse the Genie Recommends page, and make a selection. At the end of the episode, Genie will ask you if you liked it; here you can choose to record the series or remove it. It's that easy. And Genie stores up to 5 weeks of recommended shows, so if you like a new show, you can go back and get caught up on past episodes. That's smart. Picture-in-Picture lets you watch two shows at once without having to change channels. To activate, just select "Info" on your remote, "PIP", and then choose a configuration. To switch between the two shows, press the down arrow. For more info, please visit directv.com/genie.
Views: 2887 AT&T Customer Care
Your installation Process | AT&T Digital Life
 
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This video will show you what to expect during your initial Digital Life system. Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Your installation process | AT&T Digital Life
Views: 10242 AT&T Customer Care
Device Overview of Your AT&T Velocity® USB Stick | AT&T Wireless
 
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Learn basic functions of your device including how to turn it or off. Learn more at: http://yt.att.com/a6888d9f Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Device Overview of Your AT&T Velocity® USB Stick | AT&T Wireless Remove & Insert SIM. The device comes with a Nano-SIM card preinstalled, to swap out the Nano-SIM card, gently pry the back cover away from the notch at the top of the device. Remove the existing Nano-SIM card by pressing it in towards the device slightly to release it and then pulling it out from the device. Insert the new Nano-SIM card into the SIM card slot, with the gold contacts facing down and the notched edge going in first. Press until it clicks into place. Replace the back cover by placing it over the device and pushing until it clicks into place. Connect to a Computer. To connect a computer to the Internet, insert the device directly into an open USB port. Alternatively, you can connect the device using a USB cable and inserting the cable into an open USB port. USB cables are sold separately. On the back of the device, the LED indicator will start blinking green when the device is powering up and searching for a network. The LED indicator will turn solid green when connected to the network. The device is compatible with both Mac, Windows, and Linux PC. Management Website. The device must be connected to the computer before you access the Management Website. To access the Management Website, launch an Internet browser and access http://attusbmodem or http://From the site, you can verify data connection and signal strength, check messages, access advanced settings and view device information.
Views: 2254 AT&T Customer Care
Replacing your smoke sensor batteries | AT&T Digital Life
 
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This video will guide through the process of replacing your Digital Life smoke sensor batteries. Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Replacing your smoke sensor batteries | AT&T Digital Life
Views: 2707 AT&T Customer Care
Learn About Changes to the New AT&T Bill | AT&T Account Management
 
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Learn about the exciting changes to the new AT&T bill. With a very simple design, it's easier to understand, and has a color-coded chart reflecting the cost of each service type. Learn more at: http://yt.att.com/e2bbaeca El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Learn About Changes to the New AT&T Bill | AT&T Account Management We're excited to introduce our new paper bill design with a very simple layout. Your time is important, so we've made your new bill easier to understand. The total amount and due date is right upfront. This is accompanied by a color-coded chart, which represents the cost of each service, and we'll put any important messages for you at the top. The account summary section provides the amount of your last bill, payments that you've made, account level adjustments, and any remaining balance. The service summary section provides an overview of charges organized by each service. Here's an example of a bill with 4 different AT&T products. If there've been any changes since your last bill, they'll be displayed to the right under "What's changed?", along with the details of the change by service in the service summary section. In the ways-to-pay section, you'll find several convenient ways to pay your bill and how to contact us. If you'd like to review your details, we've got them laid out for you in the service activity section with charges and taxes for each product, all color-coded. If you've activated your plan or made plan changes between billing cycles, the activity-since-last-bill section will detail those charges. This area may include prorated charges and one-time charges. Our goal is to provide you with a clear and concise bill statement. We hope you'll find this new format easier to read and understand. If you're not already signed up for paperless billing, please consider this convenient service. We'll send you an email when your bill is ready each month, and you can still review all of your billing details online or with the myAT&T app. Thanks for choosing AT&T.
Views: 1413 AT&T Customer Care
U-verse TV Audio, Language, and Closed Captioning | AT&T U-verse Support
 
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Learn how to set your closed captioning, audio, and language preferences for U-verse TV. Learn more at: http://yt.att.com/aa3ccbb2 Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV U-verse TV Audio, Language, and Closed Captioning | AT&T U-verse Support Watch this video to learn how to change your audio language, on-screen language, and closed captioning. To change your audio language, just follow these simple steps. Press the wide, oval-shaped MENU button in the top center of your U-verse remote. Next, reach down to the circle of navigation arrow keys below the MENU button. The navigation keys consist of a circle of directional arrow keys surrounding an OK key. Use the down arrow key to scroll down to "Options", and press "OK". Then, scroll down again to "Audio/Language", and press the center OK button to select. Select "Audio Language", and scroll down to choose your preferred audio language from the three descending options: English, Spanish, or Original Language. Then, scroll over to the left and up once, and press "OK" to save. Press "OK" again to exit. Changing your on-screen language can be done just as easily. Again, start by pressing the MENU button, and scroll down to "Options". Then press "OK". Then, press the down arrow to scroll down to "Audio/Language", and press the OK button to select. Next, scroll right and select "On-screen Language". Then, use the four directional arrows to select your preferred language option. For Spanish, press the right arrow once, press "OK" to select, then press the left arrow, and press "OK" to save your selection. Or, for English, scroll right once and down once, and press "OK" to select English. Then press the up arrow once, the left arrow once, and click "OK" to save your selection. In order to change your closed captioning, simply press the MENU button. Then scroll down to "Options", and press "OK", and select "System". Closed captioning is the first option on the next menu, so you just need to press "OK" to select it. You can also access the Closed Captioning menu by pressing the CC button on your remote control, or press the red C button to directly enable or disable closed captioning. If you need further assistance with these features, go to att.com/uversetvsupport, and enter the keywords "language" or "caption".
Views: 4827 AT&T Customer Care
How to Use Voicemail on Your BlackBerry KEYone | AT&T Wireless
 
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Learn how to check voicemail on the BlackBerry KEYone. Learn more at: http://yt.att.com/b3890bef El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT How to Use Voicemail on Your BlackBerry KEYone | AT&T Wireless Voicemail: Set Up Voicemail. To set up voicemail, from the home screen, select the Apps Tray. Scroll to and select the Visual Voicemail App. Select "NEXT". Review permissions, then select "ALLOW" if you agree. Select "ACTIVATE VISUAL VOICEMAIL". If you are a new customer and have not established a voicemail box, you'll be prompted to choose a password and greeting. Access & Check Voicemail. When you receive a new voicemail, the Voicemail icon will be displayed in the notification bar. You can also access your voicemail to check your messages by selecting and holding the One (key from the dial pad. From the apps tray, scroll to and select the Visual Voicemail app. Select the desired voicemail message. Select the Play icon to play the message. Select the Stop icon to stop the message. To delete the message, select the Delete icon. Select "DELETE" to confirm. Change Voicemail Password. To change your voicemail password, from the Visual Voicemail App, select the Menu icon, then select "Settings". Select "Change Password". Enter the new password, confirm the password, then select "CONTINUE". You can also access your voicemail to change your password by selecting and holding the One (key from the dial pad and following the prompts. However, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access your voicemail until you reset your voicemail password. To reset your voicemail password, go to att.com/resetvm. Voicemail Settings. To access voicemail settings, from the Visual Voicemail app select the Menu icon, then select "Settings". Edit the settings as desired. To enable or disable transcriptions, from the voicemail Settings screen, select the "Transcription" switch.
Views: 3672 AT&T Customer Care
Connect Your Replacement Genie Receiver | AT&T DIRECTV
 
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Learn how to connect your replacement Genie TV Receiver. Learn more at: http://yt.att.com/355faa1e Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Connect Your Replacement Genie Receiver | AT&T DIRECTV This video will walk you through the steps to replace your old receiver with your new Genie HD DVR. Step one is moving the cables from your old Genie to your new Genie. Take the new Genie HD DVR and set it next to your old Genie, with the backs facing toward you. Move each cable one at a time from the old Genie to the matching port on the new Genie HD DVR. Make sure all connections are snug and secure. Then connect your new power cord. Do not reuse your old power cord. Pause this video while you transfer the cables. When you've completed connecting all of the cables, including the new power cord, the new Genie DVR will power up. Set your old Genie and old power cord aside. If you have a return note in your install box, you'll need to return your old Genie and old power cord once the setup is complete. Step two is following the guided TV setup screens. Look on your TV screen, and you should see the Satellite Dish Setup screen. Keep the default settings as they are, and leave the Order ID field blank. Just select "Continue", and follow the on-screen instructions. In step three, we'll activate your receiver online. Go to directv.com/activate, and sign in to your account. Just follow the online instructions. You can also call our automated activation line at 800-388-6597. Step four is completing the setup. After activation, you'll be prompted to program your remote control. Just follow the on-screen instructions or go to att.com/directvremote for further instructions. That's it. Your new Genie HD DVR is set up and ready to go. Remember, if you have a return note in your install box, you'll need to ship back your old Genie box and power cord within days to avoid non-return fees. The rest of this video covers pairing your existing Genie Mini if you have one or more. Step five: Pairing your existing Genie Mini with the new Genie HD DVR. To pair, grab your Genie HD DVR remote control and press "Menu". Select "Settings & Help", and then select "Settings". Next select "Whole-Home", then "Manage Clients", and then "Add Clients". The PIN that displays on the new HD DVR's TV screen will need to be entered on the TV at all of your Genie Mini locations. Do not dismiss the screen at your new Genie HD DVR location until the setup of the Genie Mini is complete. Now go to your Genie Mini and enter the PIN from the new Genie HD DVR TV screen. Then, select "Add a New Location", enter a name for this location, and select "Save Name". You'll see a confirmation screen. Just select "OK". On the Copy Settings screen, select "Skip This Step" to apply default settings to your Genie Mini. On the Remote Setup screen, select "Setup Remote Later", then select "Watch DIRECTV" or "Browse the Guide" to complete the guided setup. When you're finished setting up all of your Genie Minis, return to the Genie HD DVR, and select "Done" on the Add a Client screen. If you have any difficulty pairing your new Genie HD DVR with your Genie Mini, we have helpful troubleshooting steps at att.com/addclient. That's it. You're all set up to enjoy the new Genie HD DVR. Remember, if you have a return note in your install box, you'll need to ship back your old Genie box and power cord within days to avoid non-return fees. Do not include your remote control, cables, accessories, or any personal equipment, such as DVD players. Thanks for choosing AT&T.
Views: 84907 AT&T Customer Care
Device overview of your Kyocera DuraXE | AT&T Wireless
 
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Hardware features and software navigation of your device. Learn more at: http://soc.att.com/1qMZJ4U Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Device overview of your Kyocera DuraXE | AT&T Wireless
Views: 5216 AT&T Customer Care
How To Transfer Billing Responsibility | AT&T Wireless Support
 
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Learn how to transfer billing responsibility for a wireless number from one AT&T customer to another. You can start the transfer at myAT&T, and the new user can accept online, too. Learn more at http://http://soc.att.com/1U4QIP2 Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Transfer of Billing Responsibility | AT&T Wireless Support This video shows how you can transferbilling responsibility for an AT&T wireless numberto another person. There are two parts to the process. First, the Requestor, or current AT&T account owner, starts the process to transfer the wireless number. Second, the Acceptor, or future owner, completes the process and accepts billing responsibility for the line. With myAT&T the entire process can be done online from your mobile device or a computer. Say for example, your adult child's line is on your AT&T account, and your child gets his or her first full-time job, you can transfer billing responsibility for the line to your son or daughter. If the person accepting the transfer doesn't already have an account with AT&T, that's okay, a new AT&T account will be created. You may want to take notes on this process because it involves a few steps. Here are some things you need to know before you begin. For the Requestor, the line can't be on a GoPhone or company account. The Requestor's account that has the line must have been active for at least 60 days. The line must be active. The Requestor's account can't have a past-due balance. Any past-due balances can be paid online in myAT&T before you begin the process. Please note that it may take up to 5 minutes to process an online payment so you may need to wait a short time after paying before you begin the transfer. Voicemail messages may get erased, so you should check your messages before transferring the line. And finally, Rollover Data and Rollover Minutes will not transfer to the new owner. As the Acceptor, you must be an adult. You will complete a credit evaluation during the acceptance process and may be asked to pay a deposit. If you already have an AT&T account it can't have a past-due balance. Any past-due balances can be paid online in myAT&T before you begin the process. You will accept full billing responsibility for the line beginning on the transfer date. This includes service contract or AT&T Next retail installment agreements, if any. Lastly, you'll select from the plans and features that we currently offer. To start the transfer process, go to www.att.com/transferservice, log in to myAT&T using your ID and password. Next, on the transfer billing responsibility page choose the wireless line or lines you want to transfer. Then enter the information for the person who will be accepting the transfer; enter the person's full first and last name and email address. After you accept the terms and conditions, select "Submit". We'll send you an email or text message confirming that your request was sent to the Acceptor. We'll also send a confirmation email or text message when the Acceptor has completed the process. Here is how the Acceptor can start the acceptance process: either click on the link in the transfer request email that was automatically sent to you, or, if you already have an AT&T account, log in to myAT&T, select "Billing, usage, payments" and then select "Transfer billing responsibility". The Acceptor will need to complete this process within 14 days. We'll ask for some information to complete the acceptance. During the process the Acceptor will choose the plan for each line being transferred. You'll also need to accept the Wireless Customer Agreement; if applicable, acceptance of any Next retail installment agreements will also occur. When the information is entered, the Acceptor just selects "Complete transfer", and the transfer is all set. You will receive a confirmation email or text message. The Requestor will receive one final prorated bill, which covers charges up to the date the transfer of billing was completed. In addition, the Acceptor's first bill may also include prorated charges for service from the date of the transfer to the monthly billing date. For more information about transferring wireless service to another person, please visit att.com/transferservice. Thanks for choosing AT&T!
Views: 10254 AT&T Customer Care
Replacing your surface contact sensor battery | AT&T Digital Life
 
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This video will guide through the process of replacing your Digital Life surface contact sensor battery. Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Replacing your surface contact sensor battery | AT&T Digital Life
Views: 30558 AT&T Customer Care
How to Set Up Wi-Fi & Mobile Hotspot on Your LG V30 | AT&T Wireless
 
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Learn how to set up a personal hotspot and share the data connection on the LG V30. Learn more at: http://yt.att.com/2a76b543 El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Set Up Wi-Fi & Mobile Hotspot on Your LG V30 | AT&T Wireless Wi-Fi & Mobile Hotspot: Turn Wi-Fi On & Off. From the home screen, swipe down from the notification bar. Select and hold the Wi-Fi icon. Select the Wi-Fi switch to turn Wi-Fi on or off. To optimize battery life, turn Wi-Fi off when not in use. Connect to a Wi-Fi Network. From the Wi-Fi screen, select the desired network. If necessary, enter the network password. Select "CONNECT". To connect to a hidden or unbroadcasted Wi-Fi network, select the Menu icon, then select "Add Wi-Fi". You will need to enter the network SSID, security type, and password if necessary to continue. Select "CONNECT". When the device is connected to a Wi-Fi network, the Wi-Fi Active icon will display in the notification bar. Data transmitted over a Wi-Fi network does not count towards your AT&T data plan and will not be billed. To forget a network, select and hold the network you would like to forget. Select "Forget network". Create a Mobile Hotspot. Use your AT&T device as a mobile Wi-Fi hotspot to share your data connection with Wi-Fi capable devices such as smartphones, tablets, netbooks, MPplayers, and more. Note: Requires eligible data plan or Mobile Share. From the home screen, swipe down from the notification bar, then select the Settings icon. From the Networks tab, select "Tethering". S elect the "Mobile Hotspot" switch to turn it on. If Wi-Fi is enabled, you will be prompted to turn it off in order to continue. Select "YES". Enter a network password if desired, then select "ENABLE". To change your mobile hotspot settings such as the network name, password, or security, select "Mobile Hotspot". Select "Set up Mobile Hotspot". Adjust as desired, then select "SAVE". Within mobile hotspot, connected devices will be listed under the "Mobile Hotspot Client List". To turn off mobile hotspot, select the Mobile Hotspot switch.
Views: 1876 AT&T Customer Care
Home Phone Troubleshoot: Test Outside Phone Line | AT&T Wireless
 
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Learn how to troubleshoot your AT&T Home Phone service in three easy steps. Step one: Test your phone line with just a screwdriver and a standard corded telephone. Learn more at: http://soc.att.com/2ctkoJb About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Home Phone Troubleshoot: Test Outside Phone Line | AT&T Wireless Hi, I'm Julian with AT&T.I'm sorry you're having trouble with your phone line. I'm here to show you three simple steps that you can perform yourself to see if we can't get your phone line up and running in just a few minutes. This is easy, hands-on work. You're going to need two tools to get started. Number one: a screwdriver. Number two:a standard corded telephone. With these two tools, we're going to figure out if the problem is outside or inside your house. But first, let's head outside and find your telephone line. Follow the phone line to where it physically connects to your house. You're going to find a box that looks like this. Unscrew the box and open the lid. Inside you'll find a telephone jack that looks like this. Now remove the plug from the jack, and plug your phone into the jack. Listen for a dial tone. If you do hear a dial tone, that means the line out here is okay and the problem resides somewhere inside of the house. If you don't hear a dial tone, that means the line out here is problematic. In either case, unplug your phone, re-plug in the line, and close the box. Okay, if you didn't hear a dial tone here, it's time to call AT&T, or visit us online and schedule a repair technician. We'll be out as quickly as we can to fix your line. If you did hear a dial tone out here, then it's time to move on to the next video, where we'll check your DSL filters.
Views: 60408 AT&T Customer Care
How to Do Basic Functions on Your LG Phoenix 4 | AT&T Wireless
 
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Learn basic functions, like powering off or on, for the LG Phoenix 4. Learn more at: http://yt.att.com/3e481351 #LGPhoenix4Support #ATTDeviceSupport #LGPhoenix4 How to Do Basic Functions on Your LG Phoenix 4 | AT&T Wireless About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://dtv.att.com/e499196 Find your answers on the Forums: http://dtv.att.com/210a85e7 Follow AT&T on Twitter: http://dtv.att.com/d5b919cf Like AT&T on Facebook: http://dtv.att.com/dcac26bc Follow AT&T on Google+: http://dtv.att.com/8c3c4fcf Visit AT&T on our Website: http://dtv.att.com/4f86d936 Device Overview: Device Layout. To put the screen to sleep, press the Power/Lock button located on the back of the device. To wake the device, press the Power/Lock button again. Swipe to unlock the device. Press the Up or Down Volume buttons on the left side of the device to adjust the volume. Select the Recent Apps key to view recently used apps. Select the Back key to return to the previous screen. Select the Home key to return to the Home screen at any time. Press the Volume Up button twice while the screen is off to access Capture Plus. You can also double-press the Volume Down key while the screen is off to quickly access the camera. Gestures & Motions. Use Gestures & Motions to easily and quickly perform actions on your phone. You can easily silent an incoming call by flipping the device over. To enable or disable this gesture, from the Home screen, swipe down from the Notification bar, then select the Settings icon. From the Networks tab, select "Call", select "More", then select "Gestures". Select the Silence Incoming Call switch to enable or disable the desired feature. Shortcut keys allow you to quickly open apps with the Volume keys, when the screen is locked or off. To enable shortcut keys, from the Settings menu, select the General tab and select "Shortcut keys". Select the desired switch to turn the desired shortcut key function on or off. Use KnockON, double tap the screen to quickly turn the screen on or off. To turn off KnockON, from the Settings screen, select the Display tab, scroll to and select "More", select the KnockON switch to turn it on or off. ♪AT&T jingle♪
Views: 1405 AT&T Customer Care
How to Extend Battery Performance on Your Sonim XP8 | AT&T Wireless
 
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Learn tips and tricks to extend battery performance on the Sonim XP8. Learn more at: http://yt.att.com/6972f9c8 About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Extend Battery Performance on Your Sonim XP8 | AT&T Wireless Battery Tips: Charge the Device. Use the original charger to maintain optimal battery performance over the life of your device. The battery comes partially charged. When new, a fully discharged battery requires up to hour to charge from to and up to hours and minutes to charge from to You can use the device while charging. Battery life and charge cycles vary by use and settings. While charging, the Charging icon will be displayed in the notification bar. The device has a standby time of up to hours, and a use talk time of up to hours. View Battery Usage. To view the device's battery usage, from the home screen, swipe down from the notification bar, then select the Settings icon, scroll to, then select "Battery". The apps and features that are consuming battery will be displayed. To view the battery usage details of a particular app or feature, select the app or feature. Conserve Battery Life. To turn on Power Saving Mode, from the battery screen, select "Battery saver", select the "Battery saver" switch. To access more display options, from the Settings screen select "Display". Select "Brightness level". To reduce screen brightness, select and drag the Brightness slider to the desired Brightness setting. To enable auto-brightness, select the "Adaptive brightness" switch. To set a shorter screen timeout, scroll to and select "Sleep", then select the desired option. To turn off live wallpapers, from the Display screen, select "Wallpaper". Select the desired wallpaper source that is not live wallpapers, then navigate to and select the desired wallpaper. Disable features when not in use to help conserve battery life. From the home screen, swipe down from the notification bar with two fingers. If enabled, select "Bluetooth", "Wi-Fi" and "Location" to turn them off. To disable apps from auto-updating, from the home screen, select the Play Store App. Select the Menu icon, then scroll to and select "Settings". Select "Auto-update apps", then select "Do not auto-update apps". To turn off auto-sync, from the Settings screen scroll to and select "Accounts". Select the Menu icon, then select the auto-sync data checkbox, select "OK" to confirm. If disabling auto-sync, remember to turn it back on to allow apps to download new emails or social media posts. If you are traveling and do not have access to mobile or Wi-Fi networks, switch to Airplane mode. Swipe down from the notification bar with two fingers, then select the Airplane mode icon.
Views: 3195 AT&T Customer Care
Understanding Your U-verse Wi-Fi Gateway Status Lights | AT&T Internet Support
 
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Learn how to diagnose installation and connection issues with your Wi-Fi gateway. Learn more at: http://soc.att.com/2HOswPz Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Wi-Fi Gateway Walkthrough | AT&T U-verse Support In this video, we'll explain the indicator lights on front of your U-verse Residential Wireless Gateway. If you need to, please feel free to pause, review a previous section, or advance to a new section of this video at any time. The lights on the unit can help you diagnose installation and connection problems. Your Wireless Gateway may look different than the one featured here, but the information still applies. Let's start with the power indicator. If the indicator light isn't lit, that means the unit is not getting power. If the power light is solid green, it means the wireless Gateway is turned on. If the power light is flashing red, then the unit is running through a self-test to make sure it's functioning properly. And if the power light is solid red, it means there is a problem: the unit can't boot up or a malfunction has occurred. Next, we'll explain the status of the local Ethernet light. If the light is off, either the device is not receiving power or no cable or power devices are connected to the associated ports on the Wireless Gateway unit. If the local Ethernet light is flashing green, it means the device is receiving data traffic from devices connected to the Ethernet port. The flashing light is synchronized to the actual data traffic. If the local Ethernet light is solid green, it means the device has established a link. If the wireless light is solid green, it indicates that the device is connected wirelessly to the Gateway. If the light is flashing green, then the unit is receiving inbound activity. The light is flashing as it receives data. If it's off, either the device is not getting power or no device is connected wirelessly to the Gateway. Next, we see the lights for Phone 1 and Phone 2. If the light is solid green, the phone line is ready to make calls. If either of the lights are flashing green, then that telephone line is off the hook. If the light is off, either the device is not getting power or the phone line it's attached to is not available to make calls. For broadband, if the light is flashing red, that means it's searching but hasn't detected a signal on the line. And if the light is solid red, or if the light isn't lit at all, that means it has given up searching for a signal. But if it's flashing green, it means the device is attempting to connect to our network. A solid green light indicates the device is connected to the network. When the broadband light is flashing red, the Wireless Gateway has been unable to establish a broadband connection for more than three consecutive minutes. Finally, let's look at the service light. If the service light is off, it means one of three things: either the wireless Gateway is not powered on, has not obtained a broadband connection yet, or the device has stopped attempting to activate on the network. If the service light is flashing green, it's attempting to activate on our network. If the service light is solid green, an IP connection has been made. And if the service light is solid red, it means the unit has failed to receive an IP address assignment from the network. If you're having trouble with the unit, you can try powering off the equipment by unplugging it from the power outlet, waiting a few minutes, then plugging it back in. If you need further help with your Wireless Gateway, you can visit www.att.com/esupport
Views: 8996 AT&T Customer Care

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