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7 TIPS ON HOW TO GET INTO THE CALL CENTER INDUSTRY
 
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Do you really want to work in a Call Center? Here are some ways on how you can get into the BPO industry. These tips are mine, feel free to comment yours down below. You don't know how much you're helping somebody! For Call Center / BPO relatable videos, check out this playlist – https://goo.gl/2Xhpyj Please like, share and subscribe. Thanks for watching! ;-) **Use my code, UBERMABUENDIA to get your first 2 Uber Rides for free, up to 100php each! CAMERA USED: Canon G7x Mark II, iPhone 6s+ VIDEO EDITOR: Final Cut Pro X ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• •••Social Media••• https://www.facebook.com/MABuendiaHD https://www.twitter.com/MABuendiaHD https://www.instagram.com/mabuendiahd BPO-related FB Pages: https://www.facebook.com/callcenterradioph https://www.facebook.com/callcenterphilippines https://www.facebook.com/techninjasphilippines •••Support the Creator••• http://www.patreon.com/mabuendiaHD
Views: 25889 M.A. Buendía HD
Call Center Resources: Leadership Training
 
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http://www.callcenterleadershiptraining.com - Top Call Center Resources. Grab your free module today! -~-~~-~~~-~~-~- Please watch: "How To Make Money So You Can Travel and Become a Lifestyle Entrepreneur" https://www.youtube.com/watch?v=nZT3kKH5qew -~-~~-~~~-~~-~-
Views: 1432 Greg Meares
Call Center Industry In The Philippines
 
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Looking for a Call Center Industry In The Philippines? Check this website: https://goo.gl/83fQde Looking to increase your organization's productivity and save as a lot as 70% on payroll? Watch this video and learn the way outsourcing can benefit your corporation! Go to us if you happen to need Call Center Industry In The Philippines Looking to enhance your company's productiveness and save as much as 70% on payroll? Watch this video and learn how outsourcing can profit your online business! Go to us in the event you want Call Center Industry In The Philippines We offers Buyer Support, Again Office, IT, Content Advertising, Legal and Recruitment companies. Clients save 70% or more by partnering with us. Visit : https://goo.gl/MVBsk3 Filipinos are really warm people and you kinda get that vibe in the workplace the place all people‘s looking after each other and I think it’s made us a warmer an organization as a complete. Test us out for those who need Call Center Industry In The Philippines Other resources: https://goo.gl/hPDYNk https://goo.gl/MVBsk3 Related keywords: recruitment agency in philippines, recruitment agencies in the philippines, offshoring and outsourcing, outsourced live chat service, virtual office makati, indian it outsourcing companies, accounting outsourcing philippines, outsourcing case study, icon recruitment agency in makati, outsourcing usa, recruiting outsourcing, outsourcing company in the philippines, office space for rent makati, serviced office manila, rpo news, outsource live chat operators, outsourcing social media marketing, call center industry in the philippines, call center philippines hiring, backoffice support, what is a rails developer
Views: 47 Douglas Lozano
Call Center Screening Game for Human Resources
 
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Demo our call center screening and hiring tool here and then play the game at www.mypakragames.com/free_oranges/
Views: 3430 PAKRAGames
HR Can't Reduce Call Center Turnover
 
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Companies often put HR in charge of any employee initiatives. Unfortunately, with small budgets and lack of experience using data, HR is not the right department to be handling initiatives to help with employee problems like attrition. Their focus is more on process than outcomes. Make sure that the right people are empowered to make these kinds of decisions.
Views: 173 Tenacity
SquareHub BPO | TOP REASONS PEOPLE APPLY IN CALL CENTERS
 
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We feel that this is an important topic to tackle first so you know what our motivations are, and what's in it for you. *Slight correction at 1:13: Call Centers are melting pots For more content, SUBSCRIBE to our YouTube Channel: https://bit.ly/2Tckdmv Please follow us on Facebook: https://www.facebook.com/squarehub.net If most of the items in this list match what you are looking for, perhaps it will be worth for you to consider working here. 1. Financial Rewards Call centre work generally pays a good amount of money. Depending on your location, an entry-level position can earn somewhere from 14 to 28 thousand pesos per month, this does not include commissions and bonuses — so just imagine the potential here. So by average, you could earn around 22 thousand pesos per month. This is well above the minimum wage salary in the Philippines during the time of this recording. 2. Diversity As long as you are qualified for the position, you can work here regardless of your belief, age (as long as you are fit of course), sexuality, educational attainment, culture, race, etc. So if you like working in a team-based environment, and meeting new people, this is the place for you! Call Centers are more of like a melting pot. Essentially, you get to work with people from all walks of life. 3. Benefits and Promotion This is a fast-paced industry and so growth happens very quickly, I have seen people get promoted after just 6 months of answering calls and emails. There are several grow path to choose from, like, managerial, quality assurance, support, data analytics, training, and human resources. Also, In general, payroll is processed on time and you get paid vacation, emergency and sick leaves, free dental checkup and a health card, 4. Experience For people who are just starting out, and is looking to get experience, working in the Call Center industry will be a great stepping stone. You get to money while developing skills and gaining some experience — it's a win-win actually. 5. Teamwork Call Center work is all about team effort, you will always be having certain targets that you have to achieve along with your teammates. This is why team building events are commonly held and attended to by people working here -- Call Center companies love seeing their employees spend time together because that develops cohesiveness. That's the end of the list! If you think that these things match what you are looking for, perhaps this job might be for you! Guys, Please like, share, and subscribe, and I will see you in my next video!
Views: 88 Squarehub BPO
CallGuard Hosted - De-scopes your entire call centre from PCI DSS
 
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CallGuard Hosted prevents any cardholder data from entering your contact centre environment. This means agents, desktops, systems and networks are taken completely out of PCI Compliance scope, saving you time, money and resources. http://www.callguard.com/
Views: 1092 Eckoh
4 Trends That Will Transform Call Centers In 2018
 
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Customers today have become smarter. Since they are accustomed to having everything 24x7, with just one-touch, their preferences have broadened and exceeded the expectations of the customer care environment. So, here are 4 trends that will influence the contact center world in 2018. Helpful Resources - https://www.callcenterhosting.com/blog/call-center-trends-2018/ https://www.callcenterhosting.com/blog/customer-support-trends-2018/
Views: 538 CallCenterHosting
Power Phrases for Customer Service: Communication Skills for Nurses, Hospitality, Call Centers +
 
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Effective Communication Skills With Dan O'Connor Published on Dec 15, 2018 Cyber Monday/Black Friday Sale extended for YouTube until Jan 1: https://www.danoconnortraining.com/vi... Get all Dan's resources and courses forever and ever --~-- https://goo.gl/KHS6fQ *There's still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE "BEST OF" DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 Website and free communication training resources: http://www.danoconnortraining.com I heard a lot of nurses and hospitality workers really got a lot out of this, so if you're looking for communication skills for nurses, this is a great one for you. In this customer service training video on DANGER AND POWER PHRASES FOR WORK AND HOME, world-renowned communication skills expert Dan O'Connor advises you to replace common customer service and communication phrases with a statement and follow-up tag question so that people will be more apt to say yes--and more importantly so they will feel GOOD around you (and therefore are more apt to say yes again!) This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work. Dan gives you the words that will undoubtedly help you become a stellar customer service representative and a more savvy communicator in general--and one who gets things done.If you're looking for professional development training from the world's best, Dan O'Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of "Tactical Communication Skills Training System" which has revolutionized the communication training industry. For more information, click Dan's link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/ Looking for a motivational keynote speaker, communication skills trainer, or workshop facilitator for an upcoming event? Contact us at [email protected] or call us at 877-570-1573. Please like, share, and comment on this video, and make sure to subscribe to get all Dan's latest videos before your competition does. If you like Dan's YouTube training, you might want to consider Brian Tracy, Leo Gura, Brian Johnson, Les Brown, Tony Robbins, or Evan Carmichael. Then please write me to let me know what you think! For more Communication Skills Training Videos: Dan's online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. Check out Dan's online class at http://www.onlinecommunicationtrainin... Remember, these are not just professional communication skills training videos! Dan's currently working on his next series, "How to talk to girls," so make sure to subscribe to be the first to know about that series and all Dan's upcoming communication videos. Keep in touch with expert communication trainer Dan O'Connor: Get all his videos: https://danoconnortraining.com/danoconnorlandinghome//store Dan's course: http://www.onlinecommunicationtrainin...   Facebook: http://www.facebook.com/communication... Twitter: http://www.twitter.com/evslayer Blog: http://www.danoconnortraining.com/blog Linked-In https://www.linkedin.com/in/danoconno... Pintrest: http://www.pinterest.com/danoconnortr... Google+:https://plus.google.com/u/2/b/1001999... YouTube: http://www.youtube.com/powerdiversity Instagram: https://instagram.com/dandanhesyourman Make sure to check out Dan's training resources for the following topics as well: -English listening skills -How to read body language -Communication skills for the telephone -How to deal with difficult people at work -Power phrases and danger phrases for work -Professional telephone skills -Job interview skills -How to deliver bad news to a customer -Communication Skills for Leaders Dan O'Connor Grand PooBah [email protected] 877-570-1573 701-205-4141
Why side by side monitoring in call centers is dumb
 
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More resources found http://www.metrics.net/blog I find myself having this discussion every so often. Using side by side monitoring as part of your quality monitoring process is just dumb. I do not wonder why there is low call center morale and high agent turnover when this like this are done.
Views: 899 RelationshipMetrics
How To Hire Top Customer Call Center Talent
 
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Dollfuss Paredes, Human Resources Manager for Magellan Solutions Outsourcing Inc., explains how the company screens its candidates to become telephone call center agents for small and medium business clients. Magellan ensures the best talent pool that can professionally manage calls from customers in the US, UK, EU, Australia, New Zealand, and rest of the world. To know more about Magellan Solutions' call center services, visit http://www.magellan-solutions.com.
Jacada Webinar: Contact Center Automation How Customer Service RPA is Changing the Industry
 
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Jacada Webinar: Contact Center Automation How Customer Service RPA is Changing the Industry https://www.jacada.com/resources-and-downloads/webinars/on-demand/contact-center-automation-how-customer-service-rpa-is-shaping-the-industry A. Lee Judge: 00:00:00 Good day everyone. I'm your moderator, again, Lee Judge. Welcome to today's webinar entitled, Contact Center Automation: How Customer Service RPA is Shaping the Industry, a webinar brought to you by Jacada. As a note, to honor the attendee privacy only your name will appear in the attending window. Today's webinar will analyze industry trends, challenges and proven solutions and contact center automation. In addition, specific use cases and case studies will be shared to demonstrate how leading contact centers are already driving substantial value for automation. A. Lee Judge: 00:00:34 Following the presentation there will be a question and answer session, so please feel free to type your questions into the Q&A window at any time. Our panelists will address those questions along with the ones that you may have submitted during registration. A. Lee Judge: 00:00:47 Our presenters today are Craig Le Clair, Vice President and Principal Analyst at Forrester Research; Adi Toppol, Vice President of Professional Services at Jacada; and Dylon Mills, Product Marketing Director at Jacada. Before we begin I'll once again mention there are some concerns I've seen on the line of the chat window. You can chat with me there at any time. To honor the privacy of your attendance, only your name will appear in your attendee window. So, let's begin. Dylon, the presentation is all yours. Dylon Mills: 00:01:17 Thank You Lee and hopefully everybody can hear me okay. Lee, can you confirm? A. Lee Judge: 00:01:22 Perfect. Dylon Mills: 00:01:23 Okay. So, real quickly before we jump into the meat of today's presentation which is Craig Le Clair's content as well Adi’s, I wanted to set the stage and just very briefly in about three minutes or so explain what it is we mean when we refer to customer service RPA. So looking at customer service RPA, what is customer service RPA. Dylon Mills: 00:01:48 So when we refer to customer service RPA today in this presentation and later on what we were referring to is any type of automation that takes place in the contact center. So you can think of it as automation that takes place for a customer waiting for a customer service resolution. When a customer calls into a contact center or chats with a live agent or any other means, we have the ability and we will show in use cases later on the ability to automate certain processes that take place within the contact center for customer service for a customer that's waiting for a customer service resolution. So where can customer service RPA be applied? well we look at it in three different categories. First is to the live agent. So Craig will refer to this a little bit later on as attended automation. Basically what that is is automation of the agent's desktop, procedures that take place on the agent's actual workspace. We can implement the ability to automate certain processes and procedures that will take place that the live agent is generally responsible for. Dylon Mills: 00:03:01 Next is automation for a chat bot. So chat bots are very good at identifying the customers intent. But a lot of times that's where the chat bot stops. So we want to make the chat bot transactional and actually automate the processes on the back end. So when the chat bot identifies the customer's intent, they can apply that attempt towards processes and procedures that are automated through customer service RPA. https://www.jacada.com/resources-and-downloads/webinars/
Views: 356 Jacada, Inc.
Paano makapasok sa Call Center Industry (Tips on how to get into the BPO industry)
 
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Job Interviews and how to get through the pre-selection process
Views: 105 IdealistCoachTips
A Look Inside: Call Center Careers | AT&T
 
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SUBSCRIBE http://go.att.com/subscribe-yt About AT&T: Laugh, learn, discover. See your favorite products, services, customer stories, entertainment, and our innovations in action. Watch the new connected life unfold. Mobilizing Your World. Connect with AT&T Visit the AT&T Website: http://go.att.com/att Visit AT&T Time Warner: http://go.att.com/atttw Like AT&T on Facebook: http://go.att.com/att-fb Follow AT&T on Twitter: http://go.att.com/att-tw Follow AT&T on Instagram: http://go.att.com/att-ig Follow AT&T on LinkedIn: http://go.att.com/att-li Follow AT&T on Google Plus: http://go.att.com/att-gplus For Customer Care issues Tweet us: http://go.att.com/attcares-tw For Business Customer Care issues Tweet us: http://go.att.com/businesscare-tw A Look Inside: Call Center Careers | AT&T https://www.youtube.com/watch?v=hNZlsc6K0dA https://www.youtube.com/att
Views: 113978 AT&T
Call Center Leadership Training Affiliate Program
 
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http://www.callcenterleadershiptraini... We are looking for call center industry affiliates. Watch the video and sign-up for free. Visit our site and grab the promotional materials. Related to Call Center Resources, Call Center Metrics and Call Center Leadership Training. Visit: http://www.callcenterleadershiptraini... -~-~~-~~~-~~-~- Please watch: "How To Make Money So You Can Travel and Become a Lifestyle Entrepreneur" https://www.youtube.com/watch?v=nZT3kKH5qew -~-~~-~~~-~~-~-
Views: 275 Greg Meares
Call Center in Bangladesh 24hourscall.com pay low get best quality, no indian accent
 
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Company Overview, www.24hourscall.com 24 Hours Call provides outsourcing call center services to their call center customers with cost effective pricing module and quality output. 24 Hours Call has the resources, technology and operating expertise in spot to assist companies enlarge globally and surpass their client sales, services and marketing expectations by the PROACTIVE Customer Centric approach. 24 Hours Call is a quick growing outsourcing call center company, providing higher quality-value and added Call Center Services from all over the globe. 24 Hours Call is based at Dhaka. 24 Hours Call offers the gratification that comes from working with a technologically stable business partner who is committed to continually invest in processes, people, facilities and infrastructure, ensuring the highest levels of operation. We are committed to building scalable and repeatable business solutions & services ensuring client success. 24 Hours Call specialize in all kind of outsourcing call center services. It includes inbound and outbound call center services which helps you best utilize "your moment, money and resources, and encourage your bottom-line". 24 Hours Call has vigorous steep industry expertise mixed with a depth of flat competencies. 24 Hours Call's outbound call center services have specialization in Appointment Scheduling, Debt Collection, Lead Generation, Research Surveys and Telecom Industries, Insurance, Telemarketing in Mortgage etc. Our Inbound Call Center Services provides Call Center Technical support, Answering service, Order Taking service, Help Desk, & Customer Service. Choose 24 Hours Call for Outsourcing Call Center Services and have high conversion rates, increased sales, and more contented clients, finally translating to reiterate purchases and faithful client relationships. Our award winning Inbound Call Center Services will assist you to push your sales and have the most out of your marketing dollars. For more information about our call center services please Contact Us.
Views: 11498 24hourscalldotcom
All Interview Questions For Freshers In BPO or Call Center
 
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Playlist : All Interview Questions With Answers For Freshers @ https://www.youtube.com/playlist?list=PL-qmYDt5YXJs1KcI_HIVbeLFhZTZhMJej Playlist : All Interview Questions With Answers For Experienced @ https://www.youtube.com/playlist?list=PL-qmYDt5YXJt0F_tRzULoMF88-BT3ScTe About Video : In this video we will learn : interview Questions For Freshers In BPO / Call Center. You can follow me on :- Facebook - @ http://www.facebook.com/silentcourse Twitter - @ http://www.twitter.com/silentcourse Google Plus - @ http://www.google.com/+silentcourse YouTube Channel - @ http://www.youtube.com/silentcourse Facebook Group - @ https://www.facebook.com/groups/JoinSilentCourse/ If This Video Is Helpful For You. Please Like, Share and Subscribe This Channel. Thank You !
Views: 82251 Silent Course
Access Testing's Call Centre Testing Example
 
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Using our eye tracking technology we allow you to see through the eyes of your call centre's best performers. Great resources for training new and existing staff!
Views: 619 accesseyetracking
Actual Live Sales Call Sales Training
 
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Get your FREE Millionaire Booklet at https://millionairebooklet.com/free?utm_source=youtube&utm_medium=social&utm_campaign=funnel&utm_term=millionaire%20booklet Sales training expert Grant Cardone demonstrates how to handle ACTUAL Live Sales Calls and videos it for you to learn from. Watch this video and make notes of the exact techniques used to handle price objections, justify the price and close and then lock the deal down. ---- ►Where to follow and listen to Uncle G: Instagram: https://www.instagram.com/grantcardone Facebook: https://www.facebook.com/grantcardonefan SnapChat:  https://www.snapchat.com/add/grantcardone. Twitter: https://twitter.com/GrantCardone Website: http://www.grantcardonetv.com Products: http://www.grantcardone.com Medium: https://medium.com/@grantcardone LinkedIn: https://www.linkedin.com/in/grantcardone/ iTunes: https://itunes.apple.com/us/podcast/cardone-zone/id825614458 ---- Thank you for watching this video—Please Share it. I like to read comments so please leave a comment and… ► Subscribe to My Channel: https://www.youtube.com/user/GrantCardone -- Grant Cardone is a New York Times bestselling author, the #1 sales trainer in the world, and an internationally renowned speaker on leadership, real estate investing, entrepreneurship, social media, and finance.  His 5 privately held companies have annual revenues exceeding $100 million. Forbes named Mr. Cardone #1 of the "25 Marketing Influencers to Watch in 2017". Grant’s straight-shooting viewpoints on the economy, the middle class, and business have made him a valuable resource for media seeking commentary and insights on real topics that matter. He regularly appears on Fox News, Fox Business, CNBC, and MSNBC, and writes for Forbes, Success Magazine, Business Insider, Entrepreneur.com, and the Huffington Post. He urges his followers and clients to make success their duty, responsibility, and obligation. He currently resides in South Florida with his wife and two daughters. Learn more at www.grantcardone.com Listen to Grant Cardone featured in G-Easy and DJ Carnage’s latest music video (at 4:05) HERE:  https://youtu.be/A-sS_Ts2Bjc Ready to Create Wealth in your Life? Go here http://grantcardoneplaybook.com/ Ready to increase your sales? Go here http://cardoneu.com Ready to Master Objections? Go here: http://masteringobjections.com/ Ready to Master Cold Calling? Go here: http://masterthecoldcall.com/ Get the Ultimate Hustler Package! Go here: http://cardoneuniversity.com/hustler/ ---- ►Get Grant’s best selling books: The 10X Rule: https://grantcardone.com/collections/all-products/products/the-10x-rule-book Sell or Be Sold: https://grantcardone.com/collections/all-products/products/sell-or-be-sold-book The Closer’s Survival Guide: https://grantcardone.com/collections/all-products/products/the-closers-survival-guide-book Be Obsessed or Be Average: https://grantcardone.com/collections/all-products/products/be-obsessed-or-be-average #business #realestate #investing #GrantCardone #10XRule #SalesTraining #SalesMotivation #Entrepreneur Our offerings under Rule 506(c) are for accredited investors only. FOR OUR CURRENT REGULATION A OFFERING, NO SALE MAY BE MADE TO YOU IN THIS OFFERING IF THE AGGREGATE PURCHASE PRICE YOU PAY IS MORE THAN 10% OF THE GREATER OF YOUR ANNUAL INCOME OR NET WORTH. DIFFERENT RULES APPLY TO ACCREDITED INVESTORS AND NON-NATURAL PERSONS. BEFORE MAKING ANY REPRESENTATION THAT YOUR INVESTMENT DOES NOT EXCEED APPLICABLE THRESHOLDS, WE ENCOURAGE YOU TO REVIEW RULE 251(D)(2)(I)(C) OF REGULATION A. FOR GENERAL INFORMATION ON INVESTING, WE ENCOURAGE YOU TO REFER TO WWW.INVESTOR.GOV. For our anticipated Regulation A offering, until such time that the Offering Statement is qualified by the SEC, no money or consideration is being solicited, and if sent in response prior to qualification, such money will not be accepted. No offer to buy the securities can be accepted and no part of the purchase price can be received until the offering statement is qualified. Any offer may be withdrawn or revoked, without obligation or commitment of any kind, at any time before notice of its acceptance given after the qualification date. A person's indication of interest involves no obligation or commitment of any kind. Our Offering Circular, which is part of the Offering Statement, may be found at https://cardonecapital.com/offering-1
Views: 2742543 Grant Cardone
Selecting the Right Cloud Contact Center Vendor
 
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http://www.incontact.com/contact-center-industry-resources/webinars Selecting the Right Cloud Contact Center Solution is a webinar, recorded on August 29, 2012, with insights presented by Ovum Research. Chief Marketing Officer at inContact, Marianne McDonagh , moderates the final installment of inContact's Contact Center Analyst Webinar series featuring special guest Dan Hong, lead analyst for customer experience and interaction at Ovum Research. Hong's topics of discussion include: trends shaping the market and their implications, the cloud contact center and its impact in the marketplace, selection criteria for cloud contact center solutions, and strategic recommendations. http://www.incontact.com/contact-center-industry-resources/webinars
Views: 170 NICE inContact
Tips On How To Handle Difficult Customers In Call Center
 
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Handling challenging callers are part of the job at any call center. Knowing how to deal with these challenging interactions effectively can go a long way in improving the customer’s experience with you and your company. Listening, staying calm, repeating information, avoiding the hold button and making your caller’s happy are all essential when you have an angry caller on the line. Employing these techniques will not only allow you to help the customer, but will also improve customer satisfaction and reduce handle times. As a call center representative, you will come across angry callers on a daily basis. How you handle these interactions can ether lead to a successful resolution of their issue or losing the customer forever. This video will teach you techniques that can help to calm the caller, enhance the productiveness of the call, decrease handle times and increase customer service quality. If you find this video informative please share this to the world and let them know the importance of handling challenges in a call center, don’t forget to tag us @Outbounders.com ( www.outbounders.com ) and @OutboundersTV. See You! :)
Views: 43217 Outbounders TV
Hiring CALL CENTER AGENTS!!! 20K Starting
 
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Views: 16193 jaggeroi
Amigo Infoservices Pvt Ltd Offering  Call Center Projects
 
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Know how to start your own bpo call center. Get to know what all the resources you need to start a fresh set up. Here you find the complete financial projects of bpo business with only one project.
Views: 10493 Vijay Sharma
Virtual Call Center Jobs
 
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Get jobs here - http://www.snapincome.com/call-center-jobs-from-home Look at resources to help find Virtual Call Center Jobs, learn to find legit Virtual Call Center Jobs and companies.
Views: 616 snapincome
Call Center Management Certification Training - BenchmarkPortal
 
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BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by the nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University. Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts. Typically participants include Call Center Managers, Directors and Vice Presidents. These courses will help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and telecommunications). The Management Certification training course has drawn consistent praise from attendees. Our alumni network is our best source of referrals and testimonials. Call Center Management Certification Training Course Agenda: Organizational Leadership Human Resources Quality Monitoring and Coaching Customer Satisfaction The Basics of Call Center Workforce Management Call Center IT Management Knowledge Management Caller Self-Service Analytics & Reporting Benchmarking
Views: 3086 benchmarkportal
Call Center Services in the Philippines
 
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Call Center Services in the Philippines http://clarkoutsourcing.com Clark Outsourcing International Unit 2B6 Philexcel Business Park, Jack Nasser Drive, Clark Freeport, Angeles, Pampanga, Philippines 2023 +1 910-795-2888 http://clarkoutsourcing.com/call-center-services-in-the-philippines/ Voice type call center services pioneered the outsourcing industry in the Philippines. Even today 70% of the revenue generated by BPO companies in the Philippines come from over the phone customer service and telemarketing services. This has resulted in Manila becoming the #1 ranked city for businesses in English speaking countries to outsource their voice-based processes. Ranked #1 for English Speaking Call Centers This top spot is credited to the high number of fluent English speakers and the countries 97% literacy rate. Filipinos speak English with a neutral accent and are very knowledgeable about the American culture due to the countries historical ties to the United States. These characteristics have proven to be a huge advantage over India and has encouraged more companies to outsource their call center services to Philippines. Handles Wide-Range of Call Center Services The Philippines is not only an outsourcing destination for US-based accounts but has recently had an influx of UK and Australia based accounts for both voice and nonvoice processes. Call center services in the Philippines has evolved to much more than just providing customer service for businesses overseas. Now these BPO call centers are able to handle a wide range of both inbound and outbound businesses processes. Inbound Call Center Services Customer Service - 24 hour basis, after office hours or as an overflow. Receiving / Inputting Orders and Selling - everything from upselling to credit card processing Tracking / Reporting on Orders Progress - confirming deliveries, validating information, order status updates, etc... Handling Customer Complaints / Issues - resolution is quick and rarely requires escalation. Direct Response Marketing Services - offers new products / services to new and existing customers. Conference & Event Registration - 24/7 support including providing details, marketing data, capturing statistics and registering guests in CRM. Help Desk Support - 24/7 live help and advice for website navigation, general product information and other custom support queries. Technical Support - dedicated tech support for Windows, Macs, Tablets, Mobile Devices, Servers, Networks, etc... Dealer Locate & Referral - provides customers with requested information such as driving directions, hours of operation, stock levels, product categories, etc…. Back Office Support - data entry, data research and management services. Shipping & Fulfillment Services - shipping orders, warehousing services and distribution services. Outbound Call Center Services Outbound Telemarketing Services - telesales, lead generation and appointment setting for b2c and b2b campaigns. Survey & Marketing Research - telephone and online research for both consumers and businesses. Lead Qualification & Verification - filters out the invalid leads and verifies the qualified leads for marketing campaigns. Order Follow Up - after sales, delivery confirmations, offer rewards and refunds, etc... Call Center Services in the Philippines Call Center outsourcing company philippines Philippines call center outsourcing companies https://youtu.be/BudXTKktgPY Call Center Services in the Philippines, Call Center outsourcing company philippines, Call Center outsourcing, Philippines call center outsourcing, Philippines call center outsourcing companies, Philippines call center, call center philippines, call center, bpo, call center services in the philippines, call center services philippines, call center outsourcing philippines, hire call center services in philippines, hiring call center services in the philippines #callcenter #virtualassistant #outsourcing #callcenterstaff #staffing #callcenterphilippines Our Google Map: https://goo.gl/ETdjRg
Call Center in Bangladesh www.24hourscall.com pay low for bangladeshi call center
 
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Company Overview, www.24hourscall.com 24 Hours Call provides outsourcing call center services to their call center customers with cost effective pricing module and quality output. 24 Hours Call has the resources, technology and operating expertise in spot to assist companies enlarge globally and surpass their client sales, services and marketing expectations by the PROACTIVE Customer Centric approach. 24 Hours Call is a quick growing outsourcing call center company, providing higher quality-value and added Call Center Services from all over the globe. 24 Hours Call is based at Dhaka. 24 Hours Call offers the gratification that comes from working with a technologically stable business partner who is committed to continually invest in processes, people, facilities and infrastructure, ensuring the highest levels of operation. We are committed to building scalable and repeatable business solutions & services ensuring client success. 24 Hours Call specialize in all kind of outsourcing call center services. It includes inbound and outbound call center services which helps you best utilize "your moment, money and resources, and encourage your bottom-line". 24 Hours Call has vigorous steep industry expertise mixed with a depth of flat competencies. 24 Hours Call's outbound call center services have specialization in Appointment Scheduling, Debt Collection, Lead Generation, Research Surveys and Telecom Industries, Insurance, Telemarketing in Mortgage etc. Our Inbound Call Center Services provides Call Center Technical support, Answering service, Order Taking service, Help Desk, & Customer Service. Choose 24 Hours Call for Outsourcing Call Center Services and have high conversion rates, increased sales, and more contented clients, finally translating to reiterate purchases and faithful client relationships. Our award winning Inbound Call Center Services will assist you to push your sales and have the most out of your marketing dollars. For more information about our call center services please Contact Us.
Views: 13791 24hourscalldotcom
What Is Business Process Outsourcing In Hindi (BPO)
 
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This video shows about Business Process Outsourcing in Hindi or BPO in Hindi.I Introduce Available Jobs, works and salary in Business Process Outsourcing(BPO). THE different Jobs in outsourcing Process are Call Center, Knowledge Process(KPO), Data Entry ,IT Services,Healthcare BPO,Financial Services,Engineering Services etc. Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain. BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre services. Reference Link:-https://en.wikipedia.org/wiki/Business_process_outsourcing Subscribe My Channel:- https://goo.gl/FYkHc5
Views: 27322 Introtuts
BPO call center credit card fraud
 
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channel 4 exposes call center fraud in India
Views: 52371 vw78
Best of Customer Testimonials, Vector BPO, Orvis, TMS Health
 
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inContact customers talk about their great experiences with the cloud-based call center software. Discover more at http://www.incontact.com/contact-center-industry-resources/case-studies Hear from inContact customers including: Uniters North America, AGCO, Vector BPO, The Orvis Company, Konica Minolta, TMS Health, 211 New York
Views: 650 NICE inContact
ICMI Webinar: Achieving Big Success in Small Contact Centers
 
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"Is bigger better in call centers? All contact centers have challenges. While larger centers certainly don't have it easier than their smaller counterparts, they do often have more resources and budget available to them. But small centers are awesome! They are the fastest growing segment within the call center industry. 95% of all US centers have less than 150 agents. They allow for more creativity, and ease of new process trials. So what does a small-to-medium sized contact center do when it wants to ""look"" bigger? What do you need when size matters? How do you compete against larger companies with more money and more tools? These questions and more will be answered within this exciting ICMI webinar: “Achieving Big Success in Small Contact Centers”. This ICMI webinar also features an end of session Q&A, and resources for more information.
Views: 66 ICMIVideo
Raising awareness of call center labor in the Philippines
 
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Jane Siwa of the BPO Industry Employees Network says that while call center jobs are one of the main opportunities of work in the Philippines -- it is not as glamorous as some would think.
Views: 189 TFCBalitangAmerica
Outsourced Call Center vs. In-House : Marketing & Business
 
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Subscribe Now: http://www.youtube.com/subscription_center?add_user=ehowfinance Watch More: http://www.youtube.com/ehowfinance Outsourced call centers and in-house call centers both have their fair share of advantages and disadvantages. Learn about the differences between an outsourced call center versus an in-house center with help from a PR and marketing expert in this free video clip. Expert: Heddi Cundle Filmmaker: Steven Watkins Series Description: A successful marketing campaign can absolutely make a business thrive - unfortunately, the converse is also very true. Get tips on how to get the most out of your marketing and business strategies with help from a PR and marketing expert in this free video series.
Views: 504 ehowfinance
Your Call Center Agents Solutions
 
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http://www.businessoutsourcingsolution.com Business Outsourcing Solution is a call center outsourcing company. Our business is focused on both our own call center, and agency for our clients. We assist in analyzing the needs of each client and then typically initiate contact to our managers or to 3-5 call centers best suit the campaign. 211 call center 24 hour call center a callcenter acd call center american call center americas call center and callcenter arise call center at callcenter best call center bpo call center call bpo call center call center agent call center agents call center application call center applications call center association call center attrition call center benchmarking call center best practices call center blog call center business call center ca call center career call center careers call center companies call center company call center crm call center customers call center data call center database call center definition call center design call center directory call center employment call center equipment call center expo call center forum call center forums call center furniture call center group call center help call center history call center india call center industry call center information call center integration call center ivr call center job call center jobs call center list call center management call center metrics call center mi call center monitoring call center network call center operation call center operations call center operator call center outsource call center outsourcing call center pay call center pbx call center philippines call center pictures call center position call center pricing call center problems call center professional call center professionals call center reports call center representative call center requirements call center research call center resources call center review call center reviews call center routing call center service call center service level call center services call center setup call center software call center solution call center solutions call center space call center staffing call center statistics call center suite call center supervisor call center support call center system call center systems call center tech call center technologies call center technology call center telephony call center terms call center test call center the call center tools call center training call center usa call center video call center work call centers call centre call centre agent call centre management call centre metrics call centre operations call centre outsourcing call centre services call centre software call centre solution call centre solutions call centre technology call centres call contact call customer call customers call industry call metrics call outsource call outsourcing callcenter callcenter directory callcenter outsourcing callcenter software callcenters callcentres contact call center contact center contact center application contact center call center contact center industry contact center software contact center solutions contact center technology contact centers contact centre contact centres convergys call center corporate call center cti call center customer call center customer service customer service call center customer service call centers discover call center free call center genesys call center google call center help desk call center home call center hosted call center icm call center international call center national call center new call center offshore call center one call center online call center outbound call outbound call center outbound call centers outbound callcenter outsource call centers outsource call centre outsourced call center outsourced call centers outsourced call centre outsourced contact center outsourcing call centers philippine call center setting up a call center siebel call center sitel call center small call center stream call center symposium call center telemarketing call center telemarketing call centers telemarketing call centre telemarketing call centres telemarketing services telesales call center the call center group the callcenter top call center top call centers virtual call center virtual call centers virtual call centre virtual contact center voip call center west call center with call center your call center
botique.ai’s 24/7 Call Center solution
 
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Video Guru Production http://vdo.guru/ Call Centers are vital to the success of many enterprises. But the heavy financial burden they present strains the resources of even the most successful companies. The labor intensive work, combined with the need to train large groups of temporary reps to meet peak season loads, proves extremely costly. If only there was a better way to handle the highly repetitive tasks performed by Call Center personnel. Now there is! Chat bots are proving to be a powerful and inexpensive alternative to top heavy service centers. Unfortunately, customers find most systems dumb and annoying. That’s why we created botique.ai – a unique enterprise platform for automating chat interactions, using Conversational Artificial Intelligence. Combined with our proprietary, Context-Based Conversation engine, botique.ai accurately simulates human communication. Based on self-improving, state-of-the-art AI algorithms, botique.ai quickly learns customer interests to tactfully promote content and create relevant leads. Unlike most AI tools that are limited to English, botique.ai features multi-language support of all Latin-based languages – English, French, German, Spanish and more. And thanks to advanced AI and NLP engines that support on premise installation, it avoids any privacy or security issues. Best of all, botique.ai makes adopting new technologies easy, by offering a wide selection of pre-built, battle-tested AI models. Other platforms require building the AI from the ground up every single time – a highly time-consuming and invasive process that involves digging into company historical data and archived conversations. In contrast, Botique.ai uses a unique method of pre-built, Our models are customizable modules that seamlessly integrate into existing service workflows, making incorporation fast and easy. Successfully deployed by numerous large commercial enterprises, botique.ai reduces personnel costs while maintaining customer satisfaction. Want to slash call center costs while freeing up your service reps for more value-added tasks? Get botique.ai’s 24/7 Call Center solution today!
SquareHub BPO | LET US HELP YOU GET A CALL CENTER JOB!
 
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For more content, SUBSCRIBE to our YouTube Channel: https://bit.ly/2Tckdmv Please follow us on Facebook: https://www.facebook.com/squarehub.net Hey guys, my name is Michael and I have been working in the Call Center industry for 14 years now. I have created this channel so I could help everyone with no job experience, land their first contract and become successful in this field. You have probably noticed that there has been a flood of job openings almost everywhere, and for a person with no previous job experience in this field, sending in an application can be really intimidating -- trust me, it takes more than being able to speak in english fluently to qualify. So, on this channel, I will be providing practical tips, resources, and guides to help you get that job! Please like, share, subscribe! and I will see you in the next video.
Views: 152 Squarehub BPO
Contact Centers Industry Analysis
 
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In this video we discuss what industry analysts are saying about the contact center business. More specifically, this segment explains what industry trends are forming currently, will continue to develop in the future, and how organizations need to recognize and adapt their models to fit this paradigm shift. Supporting over 80,000 endpoints across the globe – we at Inflow Communications are a global unified communications leader dedicated to knowledge sharing and innovative solutions. Simply put, we are laser focused in designing, deploying and supporting ShoreTel and Contact Center solutions. We’re experts in our craft, we love what we do, and there is no problem that we haven’t seen! When you partner with Inflow expect an unforgettable experience through our speedy, effective, and dedicated customer support. Visit our website for more valuable resources: inflowcommunications.com
ICMI Global Contact Center Awards
 
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The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer service industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments within the industry. For more than 12 years, ICMI, the leading global provider of comprehensive resources for customer service professionals has organized and managed this awards program. Now accepting entries for 2019! Start your entry today: icmi.com/awards
How to Descope Your Entire Contact Centre for PCI DSS Compliance
 
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Any company that takes payments over the phone must comply with the requirements of the Payment Card Industry Data Security Standards (PCI DSS), and all the costs and headaches that come with it. Learn about how to achieve PCI DSS compliance for your entire contact centre, and how to reduce the amount of applicable PCI DSS controls in your business infrastructure. Five of the largest payment card companies, including Visa, MasterCard, American Express, Discover, and JCB, joined forces to create an organisation called the Payment Card Industry Security Standards Council (PCI SSC) to address the growing problem of payment card fraud. In 2004, the PCI SSC released the first version of the Payment Card Industry Data Security Standard (PCI DSS), a sweeping framework that all merchants taking card payments must abide by. Today, the PCI DSS plays an important role in helping to protect the payment information of customers, and includes a set of twelve requirements around the way payment data should be treated, with guidelines ranging from how data is stored, to the way a company builds, maintains, and secures their network. Any company that does not comply with these standards and fails a security assessment is subject to fines by their acquirer, and in the worst cases, can have their privilege to take card payments revoked.
Views: 638 Semafone
Call Center Leadership Training Improves Call Center Metrics
 
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http://www.callcenterleadershiptraining.com Call center leadership training improves your call center metrics. Developing your call center supervisors is just smart. This call center resource does just that. Use these call center resources to make your call center life easier. Free Sample module for download... http://www.callcenterleadershiptraining.com -~-~~-~~~-~~-~- Please watch: "How To Make Money So You Can Travel and Become a Lifestyle Entrepreneur" https://www.youtube.com/watch?v=nZT3kKH5qew -~-~~-~~~-~~-~-
Views: 1832 Greg Meares
Call Center HR Module - Step To Call Center
 
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http://bit.ly/XTsPQ Call Center HR Module - Step To Call Center
Views: 622 Hani Masgidi
BPO Industry - http://www.BPOIndustry.org
 
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The BPO Industry represents the wide variety of companies and services that fall under "Business Process Outsourcing." In many instances BPO services include both inbound and outbound call center related services to provide customer service, sales support, technical support, telemarketing, lead generation, and client contact management services. BPO services are essentially outsourcing a particular function or job role outside of the company. In most cases, this is done because the BPO company can do it significantly better and/or more efficiently, as well as at a lower cost. In addition, working with a BPO company alleviates the business owner from having to make the investment in time and capital to build the infrastructure and find the personnel to staff that facet of the business. To find out more about this growing industry and how it has helped 1,000's of companies around the world - visit http://www.BPOIndustry.org . Additional resources found on our website include: Business Process Outsourcing Companies BPO Services Business Outsourcing Call Centers Video Link: http://youtu.be/ul0RXsHpIdw
Views: 376 CJ Kern
WANTED call center agent! Earn 20 to 80k
 
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Wanted call center agents, Earn 20 to 80k plus. Do you need a job? Apply now http://headsup4specialist.gapmedianetwork.com/bpo/contact-us Email us: [email protected] Free over the phone coaching Luzon visayas and mindanao residence are all welcome call center academies call center academy call center accent call center accents call center account call center accounting call center accounts call center adviser call center advisers call center advisors call center agencies call center agent call center agents call center applications call center area call center areas call center association call center associations call center attrition call center audio call center audios call center bank call center banking call center bankings call center banks call center bar call center bars call center benchmark call center benchmarking call center benchmarkings call center benchmarks call center beverage call center beverages call center blog call center blogging call center blogs call center boys call center break call center breakfast call center breakfasts call center breaks call center building call center buildings call center business call center businesses call center career call center careers call center chair call center chairman call center chairs call center chairwoman call center chairwomans call center coffee call center coffees call center college call center colleges call center companies call center company call center computer call center computers call center computers call center control call center controling call center controlings call center controls call center corporate call center corporation call center corporations call center countries call center country call center crm call center csr call center customer call center customers call center data call center database call center databases call center definition call center definitions call center design call center designing call center designs call center dinner call center dinners call center directories call center directoring call center directory call center drink call center drinks call center ear call center earplug call center earplugs call center ears call center education call center educations call center employed call center employee call center employer call center employing call center employment call center employments call center equip call center equipments call center equips call center expo call center expos call center exposition call center expositions call center fashions call center favorite call center favorites call center floor call center floors call center food call center foods call center forum call center forums call center furniture call center furnitures call center game call center games call center gaming call center gamings call center gigs call center girls call center grammar call center grammars call center group call center groupies call center grouping call center groups call center guy call center guys call center head hunter call center head hunters call center headphone call center headphones call center headsets call center help call center helps call center hire call center hiredcall center hires call center hiring call center hirings call center histories call center history call center hop call center hopper call center hoppers call center hops call center hour call center hours call center human call center human resource call center human resources call center humans call center hunter call center hunters call center in america call center in australia call center in china call center in europe call center in hongkong call center in indonesia call center in japan call center in korea call center in malaysia call center in middle east call center in north america call center in philippines call center in singapore call center in south america call center in south east asia call center in taiwan call center in united kingdom call center in united states of america call center inbound call center inbounds call center recordings call center records call center report call center reports call center representative call center representatives call center requirement call center requirements call center shift call center shifts call center software call center solution call center solutions call center space call center staffs call center statistic call center statistics call center suite call center suites call center supervisor call center tables call center tech call center technologies call center technology call center techs call center telephonies call center tenured call center term call center terminologies call center terminology call center trainees call center training call center trainings call center trainor call center trainors call center tutor call center tutorials call center utility call center videos call center vocabulary call center wanted call center work call center workloads call center works
Views: 709 Gap Medianetwork
08 common Interview question and answers - Job Interview Skills
 
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08 common Interview question and answers - Job Interview Skills 1. "Tell me a little about yourself." You should take this opportunity to show your communication skills by speaking clearly and concisely in an organized manner. Because there is no right or wrong answer for this question, it is important to appear friendly. 2. "What are your strengths?" This is a popular interview question. They want to know what you think of yourself. Although this is a general question, there is a wrong and right answer. The wrong answer is a generic answer saying you are organized and friendly. Although it will not hurt you during the interview, it will certainly not help you either. Answer this question based on the type of job you are applying for. 3. "What are your weaknesses?" For this answer, you should display a weakness that can be seen as a strength. There are many types of answers that will work. Some answers will be good answers for certain jobs, while the same answer will be a bad answer for a different job. Select an answer that will work for the position you are applying for. 4. "Where do you see yourself in five years?" This question primarily depends on where you are in your career. A person with 5 years of experience will have different goals than a person with no work experience.This question is asked to see how serious a candidate is about his or her career. Some people might not know their goals, and some people might have goals of becoming rich and retiring early. Those are incorrect answers for this question. The type of answer you want to give is an ambitious answer that shows you really love your career. A good interviewer will read between the lines and find out if a person is going to be a hard worker or just a mediocre one. Being descriptive and shooting for a big goal is something interviewers want to hear. 5. "What do you know about our company?" A typical job interview question, asked to find out how much company research you have conducted, is "What do you know about this company?" Prepare in advance, and in a word, research, so you can provide relevant and current information about your prospective employer to the interviewer. 6. "Are you good at dealing with change?" Dealing with change is common in the work place. A simple yes will not be sufficient to impress the interviewer. This is another type of question where everyone will have similar answers. Of course everyone is going to claim being excellent dealing with change. You got to communicate that you are really good at dealing with change. 7. "Do you work well under pressure?" In most cases, the best answer to this question is answering yes. Working well under pressure is a good trait to have. However, I think if you answer that you work the same with pressure and without pressure, the interviewer will be more impressed. However, you will need to explain in words why this is better. 8. "How do you make important decisions?" There are many ways to answer this question, and if you have a reasonable method of making decisions, it will probably be sufficient. One answer I thought of included not being afraid of asking your manager. You can follow up by saying even the best needs mentoring, and you always want to improve. So basically, this could work as an answer, but depending on the job, you might have a better shot with an answer like my example.
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 680624 Valuetainment
Every Corporate Office Ever | Stand up Comedy by Nishant Tanwar
 
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Stand up comedian Nishant Tanwar talks about corporate culture and different departments. for show queries: [email protected] or call 8454865007 / ‭ 9654194715‬ ‬ / ‭8454002309‬ Instagram: https://www.instagram.com/jokesingh/ Twitter: https://twitter.com/NishantStanwar Facebook: https://facebook.com/TheJokeSingh/ Credits: Shot at - Canvas Laugh Club Video Production by Myoho Films Shot by Aettreya Sen, Gaurav Anand & Sahil Mirani Production and editing: Karan Asnani Live sound recording: Vijval Barboza Written & Performed by - Nishant Tanwar
Views: 3136179 Nishant Tanwar
00031 - How To Calculate The Manpower Required For A Project Using Microsoft Excel
 
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How To Calculate The Manpower Required For A Project Using Microsoft Excel Tutorials. Project Manpower Requirement Calculation using MS Excel. Manpower Resource Loading. Calculating the requirement of a project. MS Excel Tutorials, Microsoft Excel Tutorials, Basic Tutorials of Excel, Microsoft Office Tutorials, Formulas in Excel, How to Use Formulas in Microsoft Excel, Formatting Cells in Excel, Simple Formulas in Excel, Currency Formatting using Microsoft Excel, Today Function in Excel, How to use Fill and Down in Excel, Text Function in Excel, How to do Conditional Formatting using Excel, Maximum function in Excel, Max function in Excel, Custom Formatting in Excel, Roundup Function in Excel
Call Center Leadership Training Affiliate Program
 
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http://www.callcenterleadershiptraining.com We are looking for call center industry affiliates. Watch the video and sign-up for free. Visit our site and grab the promotional materials. Related to Call Center Resources, Call Center Metrics and Call Center Leadership Training. Visit: http://www.callcenterleadershiptraining.com
Views: 39 mearesgr
TELUS International Global Contact Center Solutions
 
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http://www.telusinternational.com See our TELUS International team and president, Jeffrey Puritt, in action - from Asia, to Central America, to North America. Our contact center and BPO solutions offer skilled resources, top infrastructure, value-based pricing and exceptional customer interactions - all backed by TELUS, our multibillion dollar telco parent. Learn about our solutions: Contact Center Outsourcing (CCO) - https://www.telusinternational.com/solutions/call-center-outsourcing/ Business Process Outsourcing (BPO) - https://www.telusinternational.com/solutions/bpo/ Information Technology Outsourcing (ITO) - https://www.telusinternational.com/solutions/it-outsourcing/ Advisory Services - https://www.telusinternational.com/solutions/advisory-services/
Views: 20654 TELUS International