Welcome to Easy Office Phone's Call-in-1 Virtual Call Center Solution.
Easy Office Phone's Call-In-1 Virtual Contact Center solution is a cost effective option to traditional call center equipment, reducing upfront capital and operational costs. Our specialized virtual call center platform delivers a robust feature set and an intuitive web interface with historical and real-time metrics. The cloud-based solution is scalable and easily deployed to in-house, home-based and offshore agents providing a flexible staffing option that optimizes productivity.
Let's look at the Top 10 Reasons to Leverage the Call-In-1 Virtual Call Center Software.
We are the next Generation Telecom Company.
Our Call-In-1 contact center solution combines Easy Office Phone's robust Hosted PBX platform and North American network to deliver state-of-the-art call center technology for departments or teams of any size.
As a full Telecom company, we minimize downtime and/or disruption to your business by allowing you to keep your existing numbers. We can offer all the services your business needs to communicate throughout the world and cater to all Industries and any business size.
We make it easy to Design, Deploy, Train & Support.
With increased flexibility, you can spend less time managing the system and more time with your team. Our Project Managers and Network Architects will help design a Virtual Call Center solution tailored to your business. Your dedicated account manager will work with you to provide full training via webinar, video and on-site presentations (where available). We can have your call center operating within 5 business days!
Our Solution is cost effective and helps you realize your ROI earlier.
You can reduce or eliminate specialized hardware, software and IT expenses. In most cases, we reduce by 80% the upfront capital, installation and configuration and ongoing costs. With the cost savings benefits of cloud-based services, your ROI is easier to achieve by reducing deployment and training timelines.
We integrate with most CRM applications.
The Call-In-1 solution integrates voicemail, email and CRM straight out of the box. Benefit from click to dial from the CRM screen, screen pops, conference calling, extension dialing and hot keys for pre-recorded voicemail messages.
With Call in 1, Your Management Toolset is complete.
The Call-In-1 center solution makes it easy to manage and measure your workforce with historical and real-time metrics. With the user-friendly interface you have the ability to adjust Call Queues, Target Service Levels, Skill-based Routing, Agent Timeouts, Join or Leave when Empty and much more. Our aim is to increase productivity and simplify management!
Our Network, Platform and Interface are Proprietary.
As a premier North American telecom company, we run a voice network optimized for quality, stability, and redundancy. Our developers and technical staff are in-house, constantly upgrading our proprietary platform and distributing updates free of charge. The Call-In-1 virtual call center solution is feature-rich and managed through a user-friendly web interface.
You can manage from Anywhere, Anytime.
Call-in-1 is Cloud-based and accommodates remote workers or seasonal business. With a click of a button you can add or remove agents to multiple campaigns. Our package can be accessed throughout the world and is scalable and easily deployed to in-house, home-based and offshore agents. Call-in-1 is truly a solution that allows you to manage from anywhere.
With Call-in-1, You'll get Better performance metrics.
Quickly and easily gather key indicators - such as average hold time, percent answered vs. abandoned, longest time to answer, and much more! Call-in-1 offers you tracking and reporting of these critical metrics, and lets you get even more granular by specifying which date ranges and call queues you wish to examine. Finally, you can easily export to spreadsheet format for later review.
You can build your own call-in-1 solution.
Your Project Manager will perform an in-depth needs analysis and guide you in building a tailored solution that perfectly meets your call center requirements. Take advantage of our resources to efficiently plan and deploy the virtual call center that will meet and exceed your business needs now and into the future.
We Have You Covered
As a truly North American telecom company we provide unparalleled reach. Our service will allow you to: transfer existing numbers from across North America to our service; offer your customers toll-free contact options; receive faxes via e-mail; and send faxes digitally. We can also provide Virtual numbers in a wide range of centers, expanding your business operations.
For more details, please contact us via phone at 1 866 671 0111 or visit our website www.easyofficephone.com/virtual-call-center.