Contact me for a free consultation: Visit http://www.timpeters.ca
I can assist you in finding the following call center solutions: Answering Services, Order Taking Support, Outsourced Customer Service, Technical Support, Lead Generation, Secretary/Receptionist Support, Live Chat, and Email Support.
E-COMMERCE BUSINESSES I CAN HELP YOU increase your sales and average order size 20%-30%, decrease your costs 10%-20%, and dramatically increase customer satisfaction- keeping existing clients happy and protecting your brand.
I can also help you find the following complimentary services:
-Outbound Call Centers
- Fulfillment Companies
- Payment Processors & Merchant Accounts
-Social Media Consultants
A History of Call Center Outsourcing:
The call center outsource industry became popular in the 1980s, when large businesses began subcontracting third parties to handle their telemarketing, marketing, and customer support needs. Often seen as a way for businesses to reduce costs and focus more time and energy on their products and services, call center outsource services have proven effective at helping businesses simultaneously conserve resources and improve the overall strength of their companies. Large and highly successful companies and conglomerates across the world, such as Vonage and HP, have enlisted the services of call center outsource companies to generate leads, handle customer inquiries, and keep their businesses afloat. Telemarketing and customer support forms the backbone of every successful company; unfortunately, not every business can afford to set up in-house call center teams. In order to reduce costs and maximize their resources, companies large and small must subcontract call center outsource teams to handle their marketing and customer support needs.
Why hire a call center outsource service?
Call center outsource services are an attractive option for all businesses looking for effective and cheap marketing and customer support. Not only are call center outsource services financially beneficial, but they afford companies access to a wider and more experienced and knowledgeable talent pool. Many companies devote months to finding and training a competent marketing team. Unfortunately, new employees are unpredictable and often turn out unreliable or incompetent. Call center outsource services save companies time and money, giving them immediate access to a wealth of qualified and experienced individuals capable of effectively selling any companys products. Instead of wasting time and resources on people who may not pan out, all businesses should invest in professional call center outsource companies. From allowing businesses to better focus on their core services and products to the improved quality of customer related services, call center outsourcing companies both enhance and stabilize a businesss overall performance.
What can a call center outsource company do for you?
Call center outsource companies specialize in customer-related services. Whether looking for lead generation, outbound sales, complain management, or billing and collections services, call center outsource companies can help any business effectively manage their clientele. In order for a business to generate profit, they need successful marketing and sales techniques. Call center outsource companies provide businesses full support in everything from customer targeting, lead generation, and product promotions to inbound and outbound telemarketing and up-selling. Call center outsource companies help keep businesses afloat, while establishments focus on their core services.
Call center outsource services are the perfect solution to all companies conundrums. A great way to preserve resources, improve customer relations, generate business, and save valuable time and energy, call center outsource services promote productivity and success.