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Call Center Industry In The Philippines
 
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Looking for a Call Center Industry In The Philippines? Check this website: https://goo.gl/83fQde Looking to increase your organization's productivity and save as a lot as 70% on payroll? Watch this video and learn the way outsourcing can benefit your corporation! Go to us if you happen to need Call Center Industry In The Philippines Looking to enhance your company's productiveness and save as much as 70% on payroll? Watch this video and learn how outsourcing can profit your online business! Go to us in the event you want Call Center Industry In The Philippines We offers Buyer Support, Again Office, IT, Content Advertising, Legal and Recruitment companies. Clients save 70% or more by partnering with us. Visit : https://goo.gl/MVBsk3 Filipinos are really warm people and you kinda get that vibe in the workplace the place all people‘s looking after each other and I think it’s made us a warmer an organization as a complete. Test us out for those who need Call Center Industry In The Philippines Other resources: https://goo.gl/hPDYNk https://goo.gl/MVBsk3 Related keywords: recruitment agency in philippines, recruitment agencies in the philippines, offshoring and outsourcing, outsourced live chat service, virtual office makati, indian it outsourcing companies, accounting outsourcing philippines, outsourcing case study, icon recruitment agency in makati, outsourcing usa, recruiting outsourcing, outsourcing company in the philippines, office space for rent makati, serviced office manila, rpo news, outsource live chat operators, outsourcing social media marketing, call center industry in the philippines, call center philippines hiring, backoffice support, what is a rails developer
Views: 36 Douglas Lozano
Call Center Resources: Leadership Training
 
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http://www.callcenterleadershiptraining.com - Top Call Center Resources. Grab your free module today! -~-~~-~~~-~~-~- Please watch: "How To Make Money So You Can Travel and Become a Lifestyle Entrepreneur" https://www.youtube.com/watch?v=nZT3kKH5qew -~-~~-~~~-~~-~-
Views: 1428 Greg Meares
Jacada Webinar: Contact Center Automation How Customer Service RPA is Changing the Industry
 
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Jacada Webinar: Contact Center Automation How Customer Service RPA is Changing the Industry https://www.jacada.com/resources-and-downloads/webinars/on-demand/contact-center-automation-how-customer-service-rpa-is-shaping-the-industry A. Lee Judge: 00:00:00 Good day everyone. I'm your moderator, again, Lee Judge. Welcome to today's webinar entitled, Contact Center Automation: How Customer Service RPA is Shaping the Industry, a webinar brought to you by Jacada. As a note, to honor the attendee privacy only your name will appear in the attending window. Today's webinar will analyze industry trends, challenges and proven solutions and contact center automation. In addition, specific use cases and case studies will be shared to demonstrate how leading contact centers are already driving substantial value for automation. A. Lee Judge: 00:00:34 Following the presentation there will be a question and answer session, so please feel free to type your questions into the Q&A window at any time. Our panelists will address those questions along with the ones that you may have submitted during registration. A. Lee Judge: 00:00:47 Our presenters today are Craig Le Clair, Vice President and Principal Analyst at Forrester Research; Adi Toppol, Vice President of Professional Services at Jacada; and Dylon Mills, Product Marketing Director at Jacada. Before we begin I'll once again mention there are some concerns I've seen on the line of the chat window. You can chat with me there at any time. To honor the privacy of your attendance, only your name will appear in your attendee window. So, let's begin. Dylon, the presentation is all yours. Dylon Mills: 00:01:17 Thank You Lee and hopefully everybody can hear me okay. Lee, can you confirm? A. Lee Judge: 00:01:22 Perfect. Dylon Mills: 00:01:23 Okay. So, real quickly before we jump into the meat of today's presentation which is Craig Le Clair's content as well Adi’s, I wanted to set the stage and just very briefly in about three minutes or so explain what it is we mean when we refer to customer service RPA. So looking at customer service RPA, what is customer service RPA. Dylon Mills: 00:01:48 So when we refer to customer service RPA today in this presentation and later on what we were referring to is any type of automation that takes place in the contact center. So you can think of it as automation that takes place for a customer waiting for a customer service resolution. When a customer calls into a contact center or chats with a live agent or any other means, we have the ability and we will show in use cases later on the ability to automate certain processes that take place within the contact center for customer service for a customer that's waiting for a customer service resolution. So where can customer service RPA be applied? well we look at it in three different categories. First is to the live agent. So Craig will refer to this a little bit later on as attended automation. Basically what that is is automation of the agent's desktop, procedures that take place on the agent's actual workspace. We can implement the ability to automate certain processes and procedures that will take place that the live agent is generally responsible for. Dylon Mills: 00:03:01 Next is automation for a chat bot. So chat bots are very good at identifying the customers intent. But a lot of times that's where the chat bot stops. So we want to make the chat bot transactional and actually automate the processes on the back end. So when the chat bot identifies the customer's intent, they can apply that attempt towards processes and procedures that are automated through customer service RPA. https://www.jacada.com/resources-and-downloads/webinars/
Views: 95 Jacada, Inc.
Call Center in Bangladesh 24hourscall.com call center pay cheap get best quality
 
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24 Hours Call provides outsourcing call center services to their call center customers with cost effective pricing module and quality output. 24 Hours Call has the resources, technology and operating expertise in spot to assist companies enlarge globally and surpass their client sales, services and marketing expectations by the PROACTIVE Customer Centric approach.
Views: 643 24hourscalldotcom
7 TIPS ON HOW TO GET INTO THE CALL CENTER INDUSTRY
 
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Do you really want to work in a Call Center? Here are some ways on how you can get into the BPO industry. These tips are mine, feel free to comment yours down below. You don't know how much you're helping somebody! For Call Center / BPO relatable videos, check out this playlist – https://goo.gl/2Xhpyj Please like, share and subscribe. Thanks for watching! ;-) **Use my code, UBERMABUENDIA to get your first 2 Uber Rides for free, up to 100php each! CAMERA USED: Canon G7x Mark II, iPhone 6s+ VIDEO EDITOR: Final Cut Pro X ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• •••Social Media••• https://www.facebook.com/MABuendiaHD https://www.twitter.com/MABuendiaHD https://www.instagram.com/mabuendiahd BPO-related FB Pages: https://www.facebook.com/callcenterradioph https://www.facebook.com/callcenterphilippines https://www.facebook.com/techninjasphilippines •••Support the Creator••• http://www.patreon.com/mabuendiaHD
Views: 21722 M.A. Buendía HD
About Contact Center Pipeline
 
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Contact Center Pipeline is committed to providing contact center professionals with smart insights and practical advice to keep them in tune with today's contact center industry trends. In addition to our monthly magazine, we have a wide range of resources to help guide your contact center direction and decisions. Visit www.contactcenterpipeline.com for more information.
Views: 183 CCPipeline
BPO call center credit card fraud
 
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channel 4 exposes call center fraud in India
Views: 52207 vw78
Demo - inContact Feedback CSR Report Card Overview
 
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A demo of the CSR Report card by inContact, which provides critical information for call centers. Discover more at http://www.incontact.com/contact-center-industry-resources/demos
Views: 223 NICE inContact
Selecting the Right Cloud Contact Center Vendor
 
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http://www.incontact.com/contact-center-industry-resources/webinars Selecting the Right Cloud Contact Center Solution is a webinar, recorded on August 29, 2012, with insights presented by Ovum Research. Chief Marketing Officer at inContact, Marianne McDonagh , moderates the final installment of inContact's Contact Center Analyst Webinar series featuring special guest Dan Hong, lead analyst for customer experience and interaction at Ovum Research. Hong's topics of discussion include: trends shaping the market and their implications, the cloud contact center and its impact in the marketplace, selection criteria for cloud contact center solutions, and strategic recommendations. http://www.incontact.com/contact-center-industry-resources/webinars
Views: 164 NICE inContact
Call Center in Bangladesh www.24hourscall.com pay low for bangladeshi call center
 
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Company Overview, www.24hourscall.com 24 Hours Call provides outsourcing call center services to their call center customers with cost effective pricing module and quality output. 24 Hours Call has the resources, technology and operating expertise in spot to assist companies enlarge globally and surpass their client sales, services and marketing expectations by the PROACTIVE Customer Centric approach. 24 Hours Call is a quick growing outsourcing call center company, providing higher quality-value and added Call Center Services from all over the globe. 24 Hours Call is based at Dhaka. 24 Hours Call offers the gratification that comes from working with a technologically stable business partner who is committed to continually invest in processes, people, facilities and infrastructure, ensuring the highest levels of operation. We are committed to building scalable and repeatable business solutions & services ensuring client success. 24 Hours Call specialize in all kind of outsourcing call center services. It includes inbound and outbound call center services which helps you best utilize "your moment, money and resources, and encourage your bottom-line". 24 Hours Call has vigorous steep industry expertise mixed with a depth of flat competencies. 24 Hours Call's outbound call center services have specialization in Appointment Scheduling, Debt Collection, Lead Generation, Research Surveys and Telecom Industries, Insurance, Telemarketing in Mortgage etc. Our Inbound Call Center Services provides Call Center Technical support, Answering service, Order Taking service, Help Desk, & Customer Service. Choose 24 Hours Call for Outsourcing Call Center Services and have high conversion rates, increased sales, and more contented clients, finally translating to reiterate purchases and faithful client relationships. Our award winning Inbound Call Center Services will assist you to push your sales and have the most out of your marketing dollars. For more information about our call center services please Contact Us.
Views: 13703 24hourscalldotcom
Call Center in Bangladesh 24hourscall.com pay low get best quality, no indian accent
 
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Company Overview, www.24hourscall.com 24 Hours Call provides outsourcing call center services to their call center customers with cost effective pricing module and quality output. 24 Hours Call has the resources, technology and operating expertise in spot to assist companies enlarge globally and surpass their client sales, services and marketing expectations by the PROACTIVE Customer Centric approach. 24 Hours Call is a quick growing outsourcing call center company, providing higher quality-value and added Call Center Services from all over the globe. 24 Hours Call is based at Dhaka. 24 Hours Call offers the gratification that comes from working with a technologically stable business partner who is committed to continually invest in processes, people, facilities and infrastructure, ensuring the highest levels of operation. We are committed to building scalable and repeatable business solutions & services ensuring client success. 24 Hours Call specialize in all kind of outsourcing call center services. It includes inbound and outbound call center services which helps you best utilize "your moment, money and resources, and encourage your bottom-line". 24 Hours Call has vigorous steep industry expertise mixed with a depth of flat competencies. 24 Hours Call's outbound call center services have specialization in Appointment Scheduling, Debt Collection, Lead Generation, Research Surveys and Telecom Industries, Insurance, Telemarketing in Mortgage etc. Our Inbound Call Center Services provides Call Center Technical support, Answering service, Order Taking service, Help Desk, & Customer Service. Choose 24 Hours Call for Outsourcing Call Center Services and have high conversion rates, increased sales, and more contented clients, finally translating to reiterate purchases and faithful client relationships. Our award winning Inbound Call Center Services will assist you to push your sales and have the most out of your marketing dollars. For more information about our call center services please Contact Us.
Views: 11459 24hourscalldotcom
Contact Centers Industry Analysis
 
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In this video we discuss what industry analysts are saying about the contact center business. More specifically, this segment explains what industry trends are forming currently, will continue to develop in the future, and how organizations need to recognize and adapt their models to fit this paradigm shift. Supporting over 80,000 endpoints across the globe – we at Inflow Communications are a global unified communications leader dedicated to knowledge sharing and innovative solutions. Simply put, we are laser focused in designing, deploying and supporting ShoreTel and Contact Center solutions. We’re experts in our craft, we love what we do, and there is no problem that we haven’t seen! When you partner with Inflow expect an unforgettable experience through our speedy, effective, and dedicated customer support. Visit our website for more valuable resources: inflowcommunications.com
Virtual Call Center Jobs
 
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Get jobs here - http://www.snapincome.com/call-center-jobs-from-home Look at resources to help find Virtual Call Center Jobs, learn to find legit Virtual Call Center Jobs and companies.
Views: 603 snapincome
Remote Call Center Agents Damage Net Promoter Score: A Case Study
 
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More resources found http://www.metrics.net/blog This call center case study highlights the challenges faced after deploying a call center remote agent model and some best practices to avoiding failures in your call center like voice of the customer, voice of the employee, and call center performance metrics. Applied Business Intelligence helped this organization rapidly process change through actionable insights. To read the blog mentioned in this video, visit: http://bit.ly/bxOzLn
Views: 1234 RelationshipMetrics
Call Center Screening Game for Human Resources
 
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Demo our call center screening and hiring tool here and then play the game at www.mypakragames.com/free_oranges/
Views: 3411 PAKRAGames
botique.ai’s 24/7 Call Center solution
 
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Video Guru Production http://vdo.guru/ Call Centers are vital to the success of many enterprises. But the heavy financial burden they present strains the resources of even the most successful companies. The labor intensive work, combined with the need to train large groups of temporary reps to meet peak season loads, proves extremely costly. If only there was a better way to handle the highly repetitive tasks performed by Call Center personnel. Now there is! Chat bots are proving to be a powerful and inexpensive alternative to top heavy service centers. Unfortunately, customers find most systems dumb and annoying. That’s why we created botique.ai – a unique enterprise platform for automating chat interactions, using Conversational Artificial Intelligence. Combined with our proprietary, Context-Based Conversation engine, botique.ai accurately simulates human communication. Based on self-improving, state-of-the-art AI algorithms, botique.ai quickly learns customer interests to tactfully promote content and create relevant leads. Unlike most AI tools that are limited to English, botique.ai features multi-language support of all Latin-based languages – English, French, German, Spanish and more. And thanks to advanced AI and NLP engines that support on premise installation, it avoids any privacy or security issues. Best of all, botique.ai makes adopting new technologies easy, by offering a wide selection of pre-built, battle-tested AI models. Other platforms require building the AI from the ground up every single time – a highly time-consuming and invasive process that involves digging into company historical data and archived conversations. In contrast, Botique.ai uses a unique method of pre-built, Our models are customizable modules that seamlessly integrate into existing service workflows, making incorporation fast and easy. Successfully deployed by numerous large commercial enterprises, botique.ai reduces personnel costs while maintaining customer satisfaction. Want to slash call center costs while freeing up your service reps for more value-added tasks? Get botique.ai’s 24/7 Call Center solution today!
Call Center Leadership Training Improves Call Center Metrics
 
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http://www.callcenterleadershiptraining.com Call center leadership training improves your call center metrics. Developing your call center supervisors is just smart. This call center resource does just that. Use these call center resources to make your call center life easier. Free Sample module for download... http://www.callcenterleadershiptraining.com
Views: 24 mearesgr
Best of Customer Testimonials, Vector BPO, Orvis, TMS Health
 
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inContact customers talk about their great experiences with the cloud-based call center software. Discover more at http://www.incontact.com/contact-center-industry-resources/case-studies Hear from inContact customers including: Uniters North America, AGCO, Vector BPO, The Orvis Company, Konica Minolta, TMS Health, 211 New York
Views: 644 NICE inContact
Call Center Leadership Training Affiliate Program
 
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http://www.callcenterleadershiptraini... We are looking for call center industry affiliates. Watch the video and sign-up for free. Visit our site and grab the promotional materials. Related to Call Center Resources, Call Center Metrics and Call Center Leadership Training. Visit: http://www.callcenterleadershiptraini... -~-~~-~~~-~~-~- Please watch: "How To Make Money So You Can Travel and Become a Lifestyle Entrepreneur" https://www.youtube.com/watch?v=nZT3kKH5qew -~-~~-~~~-~~-~-
Views: 267 Greg Meares
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 528509 Valuetainment
Call centre or telemarketing
 
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http://www.mkdat.com/contact-centres/telemarketing/ MkDat.com contains information and resources on direct marketing, email marketing, business service, dm service, marketing relationship, mailing and fulfilment
Views: 147 Mkdatcom
Call Center Management Certification Training - BenchmarkPortal
 
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BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by the nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University. Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts. Typically participants include Call Center Managers, Directors and Vice Presidents. These courses will help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and telecommunications). The Management Certification training course has drawn consistent praise from attendees. Our alumni network is our best source of referrals and testimonials. Call Center Management Certification Training Course Agenda: Organizational Leadership Human Resources Quality Monitoring and Coaching Customer Satisfaction The Basics of Call Center Workforce Management Call Center IT Management Knowledge Management Caller Self-Service Analytics & Reporting Benchmarking
Views: 2931 benchmarkportal
Hiring CALL CENTER AGENTS!!! 20K Starting
 
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Views: 15004 jaggeroi
4 Trends That Will Transform Call Centers In 2018
 
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Customers today have become smarter. Since they are accustomed to having everything 24x7, with just one-touch, their preferences have broadened and exceeded the expectations of the customer care environment. So, here are 4 trends that will influence the contact center world in 2018. Helpful Resources - https://www.callcenterhosting.in/blog/call-center-trends-2018/ https://www.callcenterhosting.in/blog/customer-support-trends-2018/
Views: 217 Call Center Hosting
Power Phrases for Customer Service: Communication Skills for Nurses, Hospitality, Call Centers +
 
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Dam's latest video: Responding To Offensive Remarks At Work: https://goo.gl/eupSWZ --~-- https://goo.gl/KHS6fQ *There's still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE "BEST OF" DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 Website and free communication training resources: http://www.danoconnortraining.com I heard a lot of nurses and hospitality workers really got a lot out of this, so if you're looking for communication skills for nurses, this is a great one for you. In this customer service training video on DANGER AND POWER PHRASES FOR WORK AND HOME, world-renowned communication skills expert Dan O'Connor advises you to replace common customer service and communication phrases with a statement and follow-up tag question so that people will be more apt to say yes--and more importantly so they will feel GOOD around you (and therefore are more apt to say yes again!) This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work. Dan gives you the words that will undoubtedly help you become a stellar customer service representative and a more savvy communicator in general--and one who gets things done.If you're looking for professional development training from the world's best, Dan O'Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of "Tactical Communication Skills Training System" which has revolutionized the communication training industry. For more information, click Dan's link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/ Looking for a motivational keynote speaker, communication skills trainer, or workshop facilitator for an upcoming event? Contact us at [email protected] or call us at 877-570-1573. Please like, share, and comment on this video, and make sure to subscribe to get all Dan's latest videos before your competition does. If you like Dan's YouTube training, you might want to consider Brian Tracy, Leo Gura, Brian Johnson, Les Brown, Tony Robbins, or Evan Carmichael. Then please write me to let me know what you think! For more Communication Skills Training Videos: Dan's online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. Check out Dan's online class at http://www.onlinecommunicationtrainin... Remember, these are not just professional communication skills training videos! Dan's currently working on his next series, "How to talk to girls," so make sure to subscribe to be the first to know about that series and all Dan's upcoming communication videos. Keep in touch with expert communication trainer Dan O'Connor: Get all his videos: https://danoconnortraining.com/danoconnorlandinghome//store Dan's course: http://www.onlinecommunicationtrainin...   Facebook: http://www.facebook.com/communication... Twitter: http://www.twitter.com/evslayer Blog: http://www.danoconnortraining.com/blog Linked-In https://www.linkedin.com/in/danoconno... Pintrest: http://www.pinterest.com/danoconnortr... Google+:https://plus.google.com/u/2/b/1001999... YouTube: http://www.youtube.com/powerdiversity Instagram: https://instagram.com/dandanhesyourman Make sure to check out Dan's training resources for the following topics as well: -English listening skills -How to read body language -Communication skills for the telephone -How to deal with difficult people at work -Power phrases and danger phrases for work -Professional telephone skills -Job interview skills -How to deliver bad news to a customer -Communication Skills for Leaders Dan O'Connor Grand PooBah [email protected] 877-570-1573 701-205-4141
What is in your call center reports?
 
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More resources at: http://www.metrics.net/blog Take at look at what I found in the attic the other day. A report from my days as a call center manager. If it looks like the one you use today...time for a change. Are you reaffirming your COST center status?
Views: 261 RelationshipMetrics
Arise IBO Video Training - Work From Home 3k-5k mo Providing Call Center Agent Support.
 
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Visit our Website for more info: http://www.virtualcallcenteragent.com/ibo-video-training.html Through our Arise IBO video training program we'll teach you: 1) The things you will need to do or have to get your business started? 2) The pro and cons of servicing clients while operating your business? 3) How to set-up your business and the things you need to operate daily? 4) Is this a legitimate home business opportunity and how big is the industry? 5) What type of annual income do some IBOs earn and how will they get paid? 6) Do IBOs have reporting requirements and how does that relate to their agents? 7) What is an average IBO business startup cost and how can I keep costs down? 8) What type of contracts will I need for my virtual agents and where will I get them? 9) How much money will the operation of my independent business cost me monthly? 10) Will I need special or additional computer equipment to operate as a successful IBO? 11) What Specific programs and software you will need for the day-to-day operation of my IB? 12) How or where can I find resources such as banking systems and payroll systems for my IB? 13) Is it better to process my own payroll for my independent agents or outsource to a payroll company? 14) How to generate residual income or additional income streams to build financial security for my IB? 15) How will I invoice my independent agents for service time or is it best to provide earnings statements? 16) What are the pros and cons of providing service as an agent, if I am also the owner operator of my IB? 17) Will I need client specific software training to operate a successful IB? If so, where can I get the training? 18) How and where can I find sources for promoting and marketing my IB and what type of costs should I expect? 19) Should I hire independent support professionals as contract independent agents or hire as regular employees? 20) What is client relationship management and what other type of human resources activities will I conduct as an IBO? 21) What is the average time from the time I start as an IB until the time my IB generates a significant annual income? 22) Will I need to open an office, hire a staff, need to hire a lawyer and what type of business structure will I need to setup? 23) What can I actually expect or need to do in the day-to-day life of a home-based independent business owner to succeed? 24) We will show you how we went from two agents to over one thousand independent support professionals in less than five years! 25) Get started off to a fast start. We will show you the next step to take to get started after attending our online ISP 102.2 training program! Also covered in this training program: Specific programs and software you will need for the day-to-day operation of your business • Resources such as banking systems and payroll systems, including payroll processing • Invoicing and earning statement programs • Sources for promoting your new ISP business • Research and ISP Development • Client relationship management and Human resources • Network Communications Management, • Building a ISP base and best places to recruit ISPs • Marketing recruiting and processing systems. All this and more will be covered in the ISP training program! Visit our website VirtualCallCenterAgent.com for more details on how to get started. We wish you great success! Val Harris, Sr. Director of Staffing & Training Work-At-Home Solutions, LLC of Texas Website: VirtualCallCenterAgent.com
Call Center Agents WANTED!!! 20K Starting
 
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Views: 7925 jacksonely
Call Center
 
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http://www.listenupespanol.com/News-Resources/?Tag=Call+Center+Best+Practices
Views: 67 sesame120
Local Verizon call center to close
 
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On Dec. 2, cellular service provider Verizon Wireless told the 235 employees at its call center in Maumee that the center will close in April. Verizon is trying to consolidate its resources to save money and the more than 50 other call centers in the country can handle the Maumee centers calls, said Verizon spokeswoman Laura Merri
Views: 1212 WUPW
Career For Outbound Sales –  Call Centre,Customer Service,Outsourcing
 
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Career For Outbound Sales: Know more about job roles and responsibility in marketing or call centre. Coming to Outbound Sales opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Outbound Sales. The only job sector that has been in high demand these days is the outbound sales. The career path for outbound sales is beyond growth and many candidates are quite interested in getting to the job line. An outbound representative or professional is one who makes calls to clients who are hanged with queries regarding the product that they have purchased. They are many sectors within outbound sales were some involve sales, troubleshooting, education, support and lot more aspects. The eligibility qualification for an outbound sales job is a high school diploma and a graduate degree. A PG can be an added advantage to get into multinational organizations. The main beneficial factors for an outbound sales representative would be an excellent salary hike, cab facilities, bonus and incentives. They are responsible for selling up their products or services; they should be target oriented, and also work in an international ambience. The main duties they cover up are to speak with customers on call and describe the products and services so that the customers are interested in purchasing the product. The offerings in the product and services are explained and also the customer queries are cleared up which in turn builds the customer relationship. Following the customer by ways of telephone or email to gain contact of the customer is another duty. The outbound sales representative is to make about 70 calls per day and also meet the required goals or target. The candidate who desires to get into an outbound sales sector can get into high profile companies easily if they possess string customer services as well an experience in tele sales. Hands on experience on web based and windows application can be an added advantage, along with these the candidate requires good communication and excellent verbal skills. The salary for entry level outbound sales representative is about 7k to 18k based on the experience. There are a number of international companies which recruit graduates for outbound sales where a few of them are • DLR business • EA technologies • Global Tech outsourcing technologies • Make my trip India Pvt Ltd • Eli research India Pvt Ltd • Pandaje group • Info Edge India • Search international • Wipro • Etech Aces marketing and consulting • Agility Human resource private limited The shift timings may vary for international companies where the professionals are provided with all amenities such as cab, food and other necessaries. In the same manner there are many other government organizations too which has openings for out bound sales. A few of them are life insurance Corporation of India, other tourism boards, and lot more. Candidates who have a flair for outbound sales and would like to get into the field are assured to have a great career growth. The career growth is fast and soon the professionals are seen to elevate to higher positions with attractive salary. The website is an excellent source where the candidates can search for the relevant companies they desire to work for. Outbound sales is a career elevator which would highlight ones career. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
Call Center Leadership Training Affiliate Program
 
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http://www.callcenterleadershiptraining.com We are looking for call center industry affiliates. Watch the video and sign-up for free. Visit our site and grab the promotional materials. Related to Call Center Resources, Call Center Metrics and Call Center Leadership Training. Visit: http://www.callcenterleadershiptraining.com
Views: 39 mearesgr
Access Testing's Call Centre Testing Example
 
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Using our eye tracking technology we allow you to see through the eyes of your call centre's best performers. Great resources for training new and existing staff!
Views: 614 accesseyetracking
WANTED call center agent! Earn 20 to 80k
 
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Wanted call center agents, Earn 20 to 80k plus. Do you need a job? Apply now http://headsup4specialist.gapmedianetwork.com/bpo/contact-us Email us: [email protected] Free over the phone coaching Luzon visayas and mindanao residence are all welcome call center academies call center academy call center accent call center accents call center account call center accounting call center accounts call center adviser call center advisers call center advisors call center agencies call center agent call center agents call center applications call center area call center areas call center association call center associations call center attrition call center audio call center audios call center bank call center banking call center bankings call center banks call center bar call center bars call center benchmark call center benchmarking call center benchmarkings call center benchmarks call center beverage call center beverages call center blog call center blogging call center blogs call center boys call center break call center breakfast call center breakfasts call center breaks call center building call center buildings call center business call center businesses call center career call center careers call center chair call center chairman call center chairs call center chairwoman call center chairwomans call center coffee call center coffees call center college call center colleges call center companies call center company call center computer call center computers call center computers call center control call center controling call center controlings call center controls call center corporate call center corporation call center corporations call center countries call center country call center crm call center csr call center customer call center customers call center data call center database call center databases call center definition call center definitions call center design call center designing call center designs call center dinner call center dinners call center directories call center directoring call center directory call center drink call center drinks call center ear call center earplug call center earplugs call center ears call center education call center educations call center employed call center employee call center employer call center employing call center employment call center employments call center equip call center equipments call center equips call center expo call center expos call center exposition call center expositions call center fashions call center favorite call center favorites call center floor call center floors call center food call center foods call center forum call center forums call center furniture call center furnitures call center game call center games call center gaming call center gamings call center gigs call center girls call center grammar call center grammars call center group call center groupies call center grouping call center groups call center guy call center guys call center head hunter call center head hunters call center headphone call center headphones call center headsets call center help call center helps call center hire call center hiredcall center hires call center hiring call center hirings call center histories call center history call center hop call center hopper call center hoppers call center hops call center hour call center hours call center human call center human resource call center human resources call center humans call center hunter call center hunters call center in america call center in australia call center in china call center in europe call center in hongkong call center in indonesia call center in japan call center in korea call center in malaysia call center in middle east call center in north america call center in philippines call center in singapore call center in south america call center in south east asia call center in taiwan call center in united kingdom call center in united states of america call center inbound call center inbounds call center recordings call center records call center report call center reports call center representative call center representatives call center requirement call center requirements call center shift call center shifts call center software call center solution call center solutions call center space call center staffs call center statistic call center statistics call center suite call center suites call center supervisor call center tables call center tech call center technologies call center technology call center techs call center telephonies call center tenured call center term call center terminologies call center terminology call center trainees call center training call center trainings call center trainor call center trainors call center tutor call center tutorials call center utility call center videos call center vocabulary call center wanted call center work call center workloads call center works
Views: 667 Gap Medianetwork
CallGuard Hosted - De-scopes your entire call centre from PCI DSS
 
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CallGuard Hosted prevents any cardholder data from entering your contact centre environment. This means agents, desktops, systems and networks are taken completely out of PCI Compliance scope, saving you time, money and resources. http://www.callguard.com/
Views: 1035 Eckoh
ICMI Webinar: Achieving Big Success in Small Contact Centers
 
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"Is bigger better in call centers? All contact centers have challenges. While larger centers certainly don't have it easier than their smaller counterparts, they do often have more resources and budget available to them. But small centers are awesome! They are the fastest growing segment within the call center industry. 95% of all US centers have less than 150 agents. They allow for more creativity, and ease of new process trials. So what does a small-to-medium sized contact center do when it wants to ""look"" bigger? What do you need when size matters? How do you compete against larger companies with more money and more tools? These questions and more will be answered within this exciting ICMI webinar: “Achieving Big Success in Small Contact Centers”. This ICMI webinar also features an end of session Q&A, and resources for more information.
Views: 66 ICMIVideo
What Is Business Process Outsourcing In Hindi (BPO)
 
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This video shows about Business Process Outsourcing in Hindi or BPO in Hindi.I Introduce Available Jobs, works and salary in Business Process Outsourcing(BPO). THE different Jobs in outsourcing Process are Call Center, Knowledge Process(KPO), Data Entry ,IT Services,Healthcare BPO,Financial Services,Engineering Services etc. Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain. BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre services. Reference Link:-https://en.wikipedia.org/wiki/Business_process_outsourcing Subscribe My Channel:- https://goo.gl/FYkHc5
Views: 12531 Introtuts
Why side by side monitoring in call centers is dumb
 
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More resources found http://www.metrics.net/blog I find myself having this discussion every so often. Using side by side monitoring as part of your quality monitoring process is just dumb. I do not wonder why there is low call center morale and high agent turnover when this like this are done.
Views: 853 RelationshipMetrics
Call Center Company - http://www.CallCenterCompany.org/
 
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Working with a callcenter company can provide small companies to large businesses with a multitude of benefits to help support sales, growth, and customer services. Some of the services and functions that can be commonly be offered by call center companies are: Appointment Setting Customer Service Order Verification Customer Surveys Customer Contact Services Telemarketing Outsourcing call center functions is a highly cost effective and scalable way to meet the needs of a growing business or if a company has wide swings or seasonality in its sales. Instead of investing the time and expense of building a call center in-house and hiring the people to staff it - working with a professional call center company can save business owners and entrepreneurs a ton of time and money. To learn more - simply visit: http://www.CallCenterCompany.org Additional resources and information on our site includes: Call Center Solutions Appointment Setting Outsourcing Call Center Services Telemarketing Call Centers http://youtu.be/YuyiOFi8_BQ
Views: 1275 Chris Kern
Which KPI’s are must-haves for your Call Center Operation
 
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There are many performance indicators developed to measure your call center performance. It is good practice to classify the ones that will have major impact on the customer experience you provide, depending upon the nature of your functional process and closely examine them. It will help you optimize call center mechanics and customer’s journey with you. Industry counselors have chosen these metrics for better yields in today’s market. First Call Resolution Rate First Call Resolution has a general definition, what you need is a customized one! Analyze the current first call resolution criteria and highlight the areas where customer experience can be made better. A first call resolution should balance speed of call handling and satisfying customer with a personal approach. Service Level/ Response Time These metric are traditional yet most effective since they tell you how approachable your customers find you and help you with budget making by identifying the number of the agents you will require. It will also provide a comparison of your services to that of your competitors in satisfaction of the customer. Survey Customer Satisfaction In order to know if the customer is satisfied with you, the one of the simplest and best approach is just to ask them how they feel about your service. Deploy the customer satisfaction metric on bunch of customer’s journey rather than individual’s journey of your customer care for more accurate results. Option of Self-Service To achieve a more effective service you can allow customer to serve themselves. It is a method which is cost effective and allows agents to deal with customers who are struggling with much less pressure. If you are still in doubt you can have self-serving customers partake in a survey after their needs are addressed. Such a survey will give you a ball park value of the effectiveness of self service. Call Abandonment Rate If you monitor the call abandon rate it could uncover the methods that annoy the customers like putting them in queues to request call backs from your agents. It can also help optimize your resources and your business plan as you can mold your methods to better assist customers. Queue time Everyone hates long queue whether at a store or on a call, especially a call center can’t risk it because they run on the customer satisfaction. Keep record of average queue time to better facilitate your customer by keeping it in an acceptable range. Queue time is given by callers waiting divided by number of total answered calls. Call Quality Call quality is a list of practices that enlist the elements considered to include in successful handling of calls. Like greetings, establishing rapport, using the positive language proactively and closing the call with a final inquiry about needing any further assistance. You can incorporate more elements in accordance with nature of you operation. For More Detail : www.ecallcenterservices.com
Views: 153 Emenac Call Center
Tim Peters Call Center - Outsourcing - Ecommerce Testimonial (Contact Tim Peters: timpeters.ca).
 
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Contact me for a free consultation: Visit http://www.timpeters.ca I can assist you in finding the following call center solutions: Answering Services, Order Taking Support, Outsourced Customer Service, Technical Support, Lead Generation, Secretary/Receptionist Support, Live Chat, and Email Support. E-COMMERCE BUSINESSES I CAN HELP YOU increase your sales and average order size 20%-30%, decrease your costs 10%-20%, and dramatically increase customer satisfaction- keeping existing clients happy and protecting your brand. I can also help you find the following complimentary services: -Outbound Call Centers - Fulfillment Companies - Payment Processors & Merchant Accounts -Website Developers -SEO Consultants -Shopping Carts -Marketing Companies -Social Media Consultants A History of Call Center Outsourcing: The call center outsource industry became popular in the 1980s, when large businesses began subcontracting third parties to handle their telemarketing, marketing, and customer support needs. Often seen as a way for businesses to reduce costs and focus more time and energy on their products and services, call center outsource services have proven effective at helping businesses simultaneously conserve resources and improve the overall strength of their companies. Large and highly successful companies and conglomerates across the world, such as Vonage and HP, have enlisted the services of call center outsource companies to generate leads, handle customer inquiries, and keep their businesses afloat. Telemarketing and customer support forms the backbone of every successful company; unfortunately, not every business can afford to set up in-house call center teams. In order to reduce costs and maximize their resources, companies large and small must subcontract call center outsource teams to handle their marketing and customer support needs. Why hire a call center outsource service? Call center outsource services are an attractive option for all businesses looking for effective and cheap marketing and customer support. Not only are call center outsource services financially beneficial, but they afford companies access to a wider and more experienced and knowledgeable talent pool. Many companies devote months to finding and training a competent marketing team. Unfortunately, new employees are unpredictable and often turn out unreliable or incompetent. Call center outsource services save companies time and money, giving them immediate access to a wealth of qualified and experienced individuals capable of effectively selling any companys products. Instead of wasting time and resources on people who may not pan out, all businesses should invest in professional call center outsource companies. From allowing businesses to better focus on their core services and products to the improved quality of customer related services, call center outsourcing companies both enhance and stabilize a businesss overall performance. What can a call center outsource company do for you? Call center outsource companies specialize in customer-related services. Whether looking for lead generation, outbound sales, complain management, or billing and collections services, call center outsource companies can help any business effectively manage their clientele. In order for a business to generate profit, they need successful marketing and sales techniques. Call center outsource companies provide businesses full support in everything from customer targeting, lead generation, and product promotions to inbound and outbound telemarketing and up-selling. Call center outsource companies help keep businesses afloat, while establishments focus on their core services. Call center outsource services are the perfect solution to all companies conundrums. A great way to preserve resources, improve customer relations, generate business, and save valuable time and energy, call center outsource services promote productivity and success.
Views: 1874 timpetersvideos
Call Center Training & Management Certification Testimonial
 
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Call Center Training Testimonial of the call center training and management certification course that was held in San Diego, CA at Embassy suites in February 2011. http://www.benchmarkportal.com/call-center-training The College of Call Center Excellence offers one of the most highly sought after Call Center Training Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. Call Center Training - The College of Call Center ExcellenceThese courses will equip you with the skill set that you need to improve your call center's performance. You will be able to return to your business and drive effective change for your contact center using best practice methods validated by the nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University. Our experienced certified instructors make the difference. For call center professionals looking to enhance their skills and insights on a wide range of subjects, there is no better program. The call center training courses are designed to let you customize the learning experience by focusing on specific areas of interest. All courses cover the key challenges you need to successfully elevate your contact center to new levels of excellence. One of the main things that separates our call center training from others is that we use benchmarking to demonstrate our best practices and training. BenchmarkPortal has the world's largest database of call center metrics and all of our students participate in our call center benchmarking survey as part of this course. This complimentary call center benchmarking report and Web-ex style presentation of your benchmarking results provides your company with a snapshot of the call center vs. industry peers. No other call center training can offer this type of information.
Views: 450 benchmarkportal
Deepti Verma Amazon Human Resources Senior Manager
 
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Deepti Verma Amazon Human Resources Senior Manager
Views: 149392 HYBIZTV HD
SL Call Center Training
 
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friends
Views: 14307 mokonjade
What is Human Resource Outsourcing?
 
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BPOCareerHub is an online job portal made for the BPO and KPO industry. We have job openings from different fields such as Tech Support, IT, Graphic Design, Web Development, Accountancy, Animation, Legal, Medical and Call Centers (CSR, Sales, Financial) and more. Register at www.bpocareerhub.com!
Views: 1176 bpocareerhub
Software Call Center - CRM PBX
 
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Software call center: Our secret: a comprehensive software solution, with maximum benefits, coupled with a customer service that adapts to your needs. Our users talk about us … Customer service managers have immediate access to critical business information to provide fast and efficient customer service, improving customer satisfaction and loyalty. THE MOST WIDELY USED CONTACT CENTER SOLUTION WORLDWIDE The CRM – Software Call Center of Neotel will allow you to increase the productivity of your call center or contact center and improve both the service and the results. Neotel offers the call center software tools necessary for companies that require the intensive use of the phone. Whether it is a company that offers Call Center services or a small customer service department, our solutions can help you to make operators more efficient, reduce call costs and earn quality of service for your customers. Or managements. Services for Call-Center start in telephony. We propose to use VoIP technology basing the lines on the Internet, Neotel offers special VoIP prices for Call Center with a very competitive cost per minute. Contact us so we can quote you! Neotel’s Call Center software tools offer a unique solution that no other company in the industry is able to give today. Offer your clients the help they need, when they want it and how they choose. Build better relationships by giving them more ways to interact and generating less discomfort. WHAT IS A CALL CENTER / CONTACT CENTER? Companies use various call center technologies to maximize productivity and customer experience. Our Call Center software is designed for both call centers and call centers of companies that need to attend a large number of calls optimizing costs and internal resources. The Call Center software ideal for business models in constant development. Turnkey solution combined with the option of expanding modules and custom developments. Boost and boost your business sales with our Call Center Software. Please contact us if you need assistance or want to receive a quote. The call center software is an application that integrates into an Asterisk telephone exchange and offers various services that facilitate the integration and management of voice and data. The system is a complete software package for both call center service providers and those companies that need to save time, reduce costs and improve customer service. At Neotel we work with software solutions specially designed for the automation and efficient management of IP and Call Center switches with the most competitive quality / price ratio in the sector. SOFTWARE CALL CENTER +info: https://www.neotel2000.com/en/software-call-center/ ***** ⭐ Subscribe to the YouTube channel: https://www.youtube.com/channel/UCW-aUPikXScNV2gwqd2R0qQ?sub_confirmation=1 ⭐ Contact Neotel: (+34) 952 64 10 34 - 001 888 2357446 - [email protected] ⭐ Software Call Center: https://www.neotel2000.com/en/software-call-center/ ⭐ Virtual Switchboard: https://www.neotel2000.com/en/virtual-pbx-voip-system/ ⭐ CRM + PBX: https://www.neotel2000.com/en/crm-virtual-pbx/ ⭐ Blog: https://www.neotel2000.com/en/blog/ ⭐ Facebook: https://www.facebook.com/neotel2000/ ⭐ Twitter: https://twitter.com/neotel2000 ⭐ Google+: https://plus.google.com/u/0/+Neotel2000SLM%C3%A1laga ⭐ LinkedIn: https://www.linkedin.com/company/neotel-2000/ ⭐ Rate Neotel and write about our Company. Thank you!: https://goo.gl/KeqyqT
Views: 321 Neotel
All Interview Questions For Freshers In BPO or Call Center
 
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Playlist : All Interview Questions With Answers For Freshers @ https://www.youtube.com/playlist?list=PL-qmYDt5YXJs1KcI_HIVbeLFhZTZhMJej Playlist : All Interview Questions With Answers For Experienced @ https://www.youtube.com/playlist?list=PL-qmYDt5YXJt0F_tRzULoMF88-BT3ScTe About Video : In this video we will learn : interview Questions For Freshers In BPO / Call Center. You can follow me on :- Facebook - @ http://www.facebook.com/silentcourse Twitter - @ http://www.twitter.com/silentcourse Google Plus - @ http://www.google.com/+silentcourse YouTube Channel - @ http://www.youtube.com/silentcourse Facebook Group - @ https://www.facebook.com/groups/JoinSilentCourse/ If This Video Is Helpful For You. Please Like, Share and Subscribe This Channel. Thank You !
Views: 64207 Silent Course
Virtual Call Center from Easy Office Phone
 
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Welcome to Easy Office Phone's Call-in-1 Virtual Call Center Solution. Easy Office Phone's Call-In-1 Virtual Contact Center solution is a cost effective option to traditional call center equipment, reducing upfront capital and operational costs. Our specialized virtual call center platform delivers a robust feature set and an intuitive web interface with historical and real-time metrics. The cloud-based solution is scalable and easily deployed to in-house, home-based and offshore agents providing a flexible staffing option that optimizes productivity. Let's look at the Top 10 Reasons to Leverage the Call-In-1 Virtual Call Center Software. We are the next Generation Telecom Company. Our Call-In-1 contact center solution combines Easy Office Phone's robust Hosted PBX platform and North American network to deliver state-of-the-art call center technology for departments or teams of any size. As a full Telecom company, we minimize downtime and/or disruption to your business by allowing you to keep your existing numbers. We can offer all the services your business needs to communicate throughout the world and cater to all Industries and any business size. We make it easy to Design, Deploy, Train & Support. With increased flexibility, you can spend less time managing the system and more time with your team. Our Project Managers and Network Architects will help design a Virtual Call Center solution tailored to your business. Your dedicated account manager will work with you to provide full training via webinar, video and on-site presentations (where available). We can have your call center operating within 5 business days! Our Solution is cost effective and helps you realize your ROI earlier. You can reduce or eliminate specialized hardware, software and IT expenses. In most cases, we reduce by 80% the upfront capital, installation and configuration and ongoing costs. With the cost savings benefits of cloud-based services, your ROI is easier to achieve by reducing deployment and training timelines. We integrate with most CRM applications. The Call-In-1 solution integrates voicemail, email and CRM straight out of the box. Benefit from click to dial from the CRM screen, screen pops, conference calling, extension dialing and hot keys for pre-recorded voicemail messages. With Call in 1, Your Management Toolset is complete. The Call-In-1 center solution makes it easy to manage and measure your workforce with historical and real-time metrics. With the user-friendly interface you have the ability to adjust Call Queues, Target Service Levels, Skill-based Routing, Agent Timeouts, Join or Leave when Empty and much more. Our aim is to increase productivity and simplify management! Our Network, Platform and Interface are Proprietary. As a premier North American telecom company, we run a voice network optimized for quality, stability, and redundancy. Our developers and technical staff are in-house, constantly upgrading our proprietary platform and distributing updates free of charge. The Call-In-1 virtual call center solution is feature-rich and managed through a user-friendly web interface. You can manage from Anywhere, Anytime. Call-in-1 is Cloud-based and accommodates remote workers or seasonal business. With a click of a button you can add or remove agents to multiple campaigns. Our package can be accessed throughout the world and is scalable and easily deployed to in-house, home-based and offshore agents. Call-in-1 is truly a solution that allows you to manage from anywhere. With Call-in-1, You'll get Better performance metrics. Quickly and easily gather key indicators - such as average hold time, percent answered vs. abandoned, longest time to answer, and much more! Call-in-1 offers you tracking and reporting of these critical metrics, and lets you get even more granular by specifying which date ranges and call queues you wish to examine. Finally, you can easily export to spreadsheet format for later review. You can build your own call-in-1 solution. Your Project Manager will perform an in-depth needs analysis and guide you in building a tailored solution that perfectly meets your call center requirements. Take advantage of our resources to efficiently plan and deploy the virtual call center that will meet and exceed your business needs now and into the future. We Have You Covered As a truly North American telecom company we provide unparalleled reach. Our service will allow you to: transfer existing numbers from across North America to our service; offer your customers toll-free contact options; receive faxes via e-mail; and send faxes digitally. We can also provide Virtual numbers in a wide range of centers, expanding your business operations. For more details, please contact us via phone at 1 866 671 0111 or visit our website www.easyofficephone.com/virtual-call-center.
Views: 5914 EasyOfficePhoneTV