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How To Handle Angry Customer in Small Business
 
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Introducing how to handle angry customer in your small business. Part 2 - Why PEOPLE Don't Succeed! - Big Reasons Behind Failure - https://www.youtube.com/watch?v=lShduSJxLTk This video is made for Education purpose to our Young Entrepreneurs Forum community & we strongly recommend you to visit customerserviceskills.net to learn more about customer service training and call center training. If you're running a small business or services then, you might get many customer complaints and issues. Although you already found lots of angry customers. They are very hard to handle. So, I created this great video on how to handle angry customer in small business. If you want to grow your small business in 2017, then, you should need to focus on these things to handle angry customer in small business. I've seen many startup founders who are very low minded and they simply argue with those wrong customers. Even sometime, they argue with right & loyal customers. So, i must request you to learn somthing from this video. Content Credits. Credits Goes to this Webpage Content - http://www.customerserviceskills.net/On-Site-Customer-Service-Workshops-Top-6-Things-Not-to-Do-With-Angry-Customers.html For any discussion mail us on [email protected] (Response time - 1 to 5 days.) If you've any questions on Customer service training, CSR training or call center training then, feel free to ask your questions in comment box. Thanks for watching how to handle angrey customer in small business.
FOCUS ON YOUR CUSTOMERS - JACK MA'S BUSINESS ADVICE
 
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Now is the Opportunity for Small Companies, Focus on Your Customers Jack Ma Advice -~-~~-~~~-~~-~- Please watch: "KNOW THE GAME YOU ARE IN" https://www.youtube.com/watch?v=uTv31WtH-O8 -~-~~-~~~-~~-~-
Views: 481 Dose_of Success
Small Businesses Must Focus On Customer Experience
 
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If you're a small business with a moderate to bad Yelp review you should take the time to walk through your customer experience. Just because you're a small business doesn't mean you aren't held to high standards of quality. Take a minute to consider my thoughts on why small businesses must take customer experience just as seriously as big businesses. BLAKE'S TAKE Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe! WHO IS BLAKE? Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral, Sukhis Indian Food, Curry Up Now and more. She was recognized by ICMI as a top 50 thought leader for 2015. Facebook: https://www.facebook.com/CustomerExperienceBlake/ Twitter: https://twitter.com/BlakeMichelleM Website: www.blakemichellemorgan.com YouTube Channel: http://www.youtube.com/c/BlakeMorganCustExp Newsletter: http://eepurl.com/bwGzEn
Views: 753 Blake Morgan
How To Get Customers - Local Business Marketing
 
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C'mon over to http://marieforleo.com/2012/02/local-business-marketing where the main discussion happens after the episode! How to get customers for your local business is always a hot topic. In this video you'll learn 5 specific marketing tactics you can use immediately to get customers in the door of your local business. While we focus on a cupcake business, no matter what you sell, you'll get ideas you can use now! #1 - The importance of staying in touch with prospects and customers and why having a business email list is the cheapest and easiest way to do it. #2 - Why finding local partners to connect to and form with relationships with can sky rocket your reach. #3 - A specific strategy you can use with social media to attract local customers. #4 - How to highlight customer testimonials to show social proof. #5 - Why you need to show people the key ways you are different to stand out in the crowd. If you enjoyed this video, subscribe to our channel and sign up for your free weekly business and life advice at http://www.marieforleo.com And if you're interested in more videos on how to get customers, check out our YouTube playlist on that exact topic here: http://www.youtube.com/user/marieforleo#grid/user/7C8EA2B835FFFADA Thanks for watching! http://marieforleo.com/2012/02/local-business-marketing/ Our channel: http://www.youtube.com/marieforleo
Views: 270513 Marie Forleo
How To Build A Customer Focused Brand - BBS EP#66
 
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There are certain business concepts that are difficult to understand. Branding is one of these ideas. It is crucial to have a brand tailored specifically to your customers’ needs, but developing this brand can be easier said than done. While it is important to consult a branding professional when building your small business brand, you ultimately understand your business and your customers in a way that no outsider ever can. Here are five steps to building a solid, customer-focused brand that your market won’t be able to resist. Read the full article at https://www.spellbrand.com/building-a-customer-focused-brand ============ Thank you for watching this video. I hope that you keep up with the daily videos I post on the channel, subscribe, and share your learnings with those that need to hear it. Your comments are very important to me, so please take a second and say ‘Hey’ ;). Please subscribe to our Youtube channel: https://www.youtube.com/subscription_center?add_user=UCmVbvYtA8a__4P-7YXk9bIA Mash Bonigala is a specialist in Positioning Strategy, Brand Identity & Inbound Marketing, helping entrepreneurs and start ups build robust brands and increase revenues. In this channel he shares videos on strategy, design and marketing including tips, advice, rants and more. ============ GET BRAND STRATEGY ADVICE If you would like Mash to discuss your brand strategy and give you actionable insights on how you can brand to the next level, book an hour with him at https://clarity.fm/mashbonigala ============ Follow Me Online Here: Instagram: http://instagram.com/bonigala Facebook: http://facebook.com/mashbonigala Website: https://www.spellbrand.com Twitter: http://twitter.com/bonigala Medium: http://medium.com/@bonigala Check out my podcasts: iTunes Podcasts: https://itunes.apple.com/gb/podcast/the-brand-builder-show/id936840388?mt=2 Watch my weekly live stream: https://www.youtube.com/c/Spellbrand/live ============ BONUSES: Download The FREE 70+ Page EBook (Worth $79) That Will Enable You To Manage A Successful Brand! - https://www.spellbrand.com/unltimate-guide-successful-branding-inbound-age Download THE eBook that will enable you to launch a successful clothing brand! - https://www.spellbrand.com/8-steps-to-launching-clothing-brand/
What is customer service ? The 7 Essentials To Excellent Customer Service
 
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Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 749086 CoachDavidBrownlee
JACK MA’S TIPS – HOW TO GROW A SMALL BUSINESS (Jack Ma 2017)
 
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JACK MA’S TIPS – HOW TO GROW A SMALL BUSINESS #jackma Ma Yun, born September 10, 1964), known professionally as Jack Ma, is a Chinese business magnate who is the founder and executive chairman of Alibaba Group, a family of successful Internet-based businesses. He is the first mainland Chinese entrepreneur to appear on the cover of Forbes. FAIR-USE COPYRIGHT DISCLAIMER * Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favour of fair use. 1)This video has no negative impact on the original works 2)This video is also for teaching and inspirational purposes. 3)It is not transformative in nature. Law Of Attraction Coaching does not own the rights to these images, videos and audio files. They have, in accordance with fair use, been repurposed with the intent of educating and motivate others. However, if any content owners would like their images removed, please contact us by email at [email protected]
How To Write a Business Plan To Start Your Own Business
 
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Start Your Own Business by Writing Business Plan. How to write a successful business plan for successful startups. Step By Step - How to write a business plan an effectively for starting your own business. Watch 11 Elements of Sample Business Plan - https://www.youtube.com/watch?v=i1b0_UdeOTI TOP 10 TIPS Before Starting Your OWN BUSINESS : https://youtu.be/wxyGeUkPYFM Join our Young Entrepreneurs Forum - http://www.youngentrepreneursforum.com/ #youngentrepreneursforum Do you need a business plan for successful startups in India, USA, UK & Canada. Starting an own business needs working plan which compiles some important details about product & company. Problem Solving Skills To Start a Small Business - https://www.youtube.com/watch?v=I9Ho3jFvq6I #startsmallbusiness 9 Steps For Writing a Business Plan - Required Steps to Write a Business Plan for your company or service. Step 1 - Define your vision 1:16 Step 2 - Set your goals and objectives for the business 1:50 Step 3 - Define your Unique Selling Proposition 2:29 Step 4 - Know your market 3:02 Step 5 - Know your customer 3:57 Step 6 - Research the demand for your business 4:47 Step 7 - Set your marketing goals 5:52 Step 8 - Define your marketing strategy 6:38 Step 9 - Take Action! 7:20 These all Steps are very important while you are writing a business plan for starting your own business. Life of Riley by Kevin MacLeod is licensed under a Creative Commons Attribution license (https://creativecommons.org/licenses/by/4.0/) Source: http://incompetech.com/music/royalty-free/index.html?isrc=USUAN1400054 Artist: http://incompetech.com/ You must have to focus on Idea, Product,Strategy,Team, Marketing and Profit while you are writing business plan for your successful stratups.
Views: 1127008 Young Entrepreneurs Forum
Elon Musk: How to Start a Business (Elon Musk 2017)
 
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Elon Musk: How to Start a Business! Seriously Take Notes! Did you know Tesla has a zero dollar marketing budget? It’s true. Despite operating in the emerging alternate energy car market (and rampant skepticism that electric cars could even compete), Tesla had an incredibly successful IPO in 2010 and continues to struggle to produce cars fast enough to meet demand. It seems amazing that they’ve been able to pull that off without marketing, but Elon Musk’s explanation for their success is simple: a relentless focus on making the highest-quality cars possible. The vast majority of Tesla’s budget (and about 70% of Musk’s time and energy as CEO) is devoted to research and development. Musk only spends 2 to 3% of his time talking to the press, with plans to cut it down to 1% so he can free up time for – you guessed it! – more focus on engineering and design. Marketing done right can be extremely powerful; I’m not saying it has no place in your business model. The vast majority of us don’t have Elon Musk-level capital to fund our businesses and get them off the ground. But if it comes down to a choice between more marketing for a mediocre product, or money money spent improving product quality, I’d choose quality every time. Quality outlasts trends and bids for brief attention. It leaves a lasting impression – one that turns customers into lifelong fans and the most effective marketers you could dream of. FAIR-USE COPYRIGHT DISCLAIMER * Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favour of fair use. 1)This video has no negative impact on the original works 2)This video is also for teaching and inspirational purposes. 3)It is not transformative in nature. Law Of Attraction Coaching does not own the rights to these images, videos and audio files. They have, in accordance with fair use, been repurposed with the intent of educating and motivate others. However, if any content owners would like their images removed, please contact us by email at [email protected]
The 1-2 Punch For a Customer-Focused Website
 
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You know your website has to appeal to your customers. But getting the messaging right can be tricky — until now. These 2 questions will help you cut right to the chase, and craft the perfect website messaging that will be the most impactful for your customers. If you'd like to check out what The Deep End can do for your business website, just visit: http://thedeependdesign.com/
Views: 1760 The Deep End
How to give a customer focused presentation
 
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Understanding how to give a customer focused presentation.
Views: 102 Jeffrey Lush
THE DON'TS OF SMALL BUSINESS CUSTOMER SERVICE {FROM A CUSTOMER'S POV}
 
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I made these mistakes! In this video I discuss the DON'TS of small business customer service. Apologies that it cuts off at the end. These are some things to consider while operating your small business from a customer's point of view Baby Registry: https://www-secure.target.com/gift-registry/registry/IHmukU1kCdgKErgcACYr_w http://www.myregistry.com/public/amor EMAIL ME [email protected] WRITE ME: FLY'S NEST PO BOX 1194 LAWRENCEVILLE, GA 30046
Views: 557 Erica Fly
sales strategies for small business, how to get more customers?
 
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sales strategies for small business, how to get more customers? Sales are the name of the game if you run your own business. But being good at selling is rarely the sole reason for entrepreneurial success; passion, expertise and the desire to be your own boss are usually the main drivers. The truth is that selling is often one of the most difficult aspects of the job for small business owners. Having a sales strategy will help to focus your attention and ensure you're making the most of every opportunity. Sales techniques Improving your sales starts with having confidence in what you have to offer and understanding the needs of your customers. This applies whether you're selling products to a wide customer base or pitching to win just a few key contracts in your sector. Having a plan is essential. You'll need to identify prospects, create a sales forecast, generate leads and convert those leads into sales. If you rely on a few key customers, it's worth brushing up on your presentation, pitching and negotiation skills. You'll also need to master the art of networking to make new connections. It’s important to consider the platforms you’ll use to sell your products and services. Depending on the industry within which you operate, face-to-face selling may no longer be required, with an emphasis placed instead on remote product demonstrations and video conferencing. Sales support If you're selling to a wider audience, you'll need to manage the process so that potential sales don't slip through the net. A customer relationship management (CRM) system is an essential tool that will help you keep on top of the status of leads. It'll flag up prospects and help you manage existing customer relationships so that you are maximising their potential. As your business grows, you may delegate the day-to-day job of selling to dedicated sales staff while you get on with driving the business forward. To get the best out of your sales team you'll need to set goals, communicate regularly, listen to their feedback, offer motivation and provide any necessary training and support.
Social Media: What You Need to Know as a Small Business
 
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Social media is a tricky thing for small business. Do you spend time and valuable energy endulging in social media to promote your business? Or, can you afford to ignore it? We chip away at the social media topic to help small businesses.
Views: 37 Customer Focus
"Customer Focus in New Business Culture" - A Management Seminar by NBA Group of Insitutions
 
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Become the part of India's Leading Mass Communication Institute. For move information visit http://www.nba.edu.in NBA Group of Institutions organized a seminar for Management students on "Customer Focus in New Business Culture". The seminar was held on Saturday, 4th April 2013 at Alliance Francaise de, New Delhi. The following reputed personalities were invited for the seminar to guide the students for understanding the importance of customer in today's business scenario, who gave valuable teachings to the students: - Pawan Kapur, Ex CEO - Bharti Teleservices; - Gaurav Kharod, Senior Vice President - Media Services, Intelsat; and - Naqrueeb Alam, Regional Head- HR and administration, Voltas Limited The objective of the seminar was to give the students an insight of the real business world and how customer focus can make or break an organization. The speakers gave real life examples based on the customer experiences and how companies interpreted & reverted the customer. Few role plays were conducted to guide the students in capturing the behavior and response of the customer.
John Moodie Customer Service vs Customer Focus
 
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http://www.johnmoodie.com.au John Moodie discusses the difference between Customer Service and Customer Focus and how being focused on your customers is more effective.
Views: 214 johnmoodieechelon
How to Start A Consulting Business
 
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Read the FULL conversation that created this post here - http://covetedconsultant.com/how-to-start-a-consulting-business He said... I am just starting my own consultant business and in researching, thinking about, and crafting my sales strategy I came across your 25k email campaign blog post. Really good stuff my man! Until now, the cornerstone piece of my sales strategy is a comprehensive questionnaire that I send out to a potential client during the sales process. The assessment is a complete look at the business and asks probative questions that uncover in which areas is the business doing well and in which areas can the business improve and optimize right away. The sections of the questionnaire include the background of the owner, the background of the business, the past sales, the client base, and every traditional and online marketing pillar out there (SEO, PPC, email, social, affiliates, strategic partners, customer referrals, analytics, video, mobile marketing, competitive intelligence etc.) Do you have a process like this where a client fills out a questionnaire about their business? Why or why not. If you did have an effective assessment that helped the client gain clarity on their business and see your value to help them grow, where would you put in in your e-mail sales process? I said...I'm really glad to hear you found value in the 25k email campaign post. In regards to your question about questionnaire/assessment forms...yes I use them. I think they are very important. If at all possible, I suggest you ask the prospect to complete the form before the free consultation. Here is the simplest way I know how to do it: Have your follow-up sequence explain the benefits with each message leading to a questionnaire. Sample flow: Run ad -- free consult registration page -- 1st big benefit of your service (link to questionnaire) -- 2nd big benefit of your service (link to questionnaire) -- 3rd big benefit of your service (link to questionnaire) -- 4th big benefit of your service (link to questionnaire) -- 5th big benefit of your service (link to questionnaire) Each follow-up can be a video, blog post, or just a well-explained email. The important part is to focus on the benefit (what they get) instead of your service (what you do). And that started a GREAT conversation. Be sure to check it out. Subscribe for more videos here: http://www.youtube.com/subscription_center?Vadd_user=covetedconsultant Visit the full Website here: http://www.CovetedConsultant.com https://youtu.be/Yyi7v56SUoQ
Views: 151243 CovetedConsultant
Go global as a small business with customer service
 
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In this 4/23 webinar, we're joined by Alex Mozes, Director of Customer Support at Udemy who will explain how customer service helped their small business go global.
The platform economy is a big opportunity for small business owners
 
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It's a platform economy! Small business owners can user this as an opportunity. Find out how! Subscribe to my youtube channel: https://www.youtube.com/subscription_center?add_user=stevenvanbelleghem More about Steven Steven is an expert in customer focus in a digital world. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way. Steven is the author of three bestselling books. He became known for his first book, The Conversation Manager, which won the award for most innovative marketing book of 2010. Steven also wrote The Conversation Company and his most recent book, When Digital Becomes Human. When Digital Becomes Human received the award of 'Best Marketing Book of 2015'. Over 85,000 copies of his books were sold. Steven is also an entrepreneur. He is a partner in consultancy firm Nexxworks, a co-founder of Zembro (a wearable start-up) and the co-founder of content creation company Snackbytes. He spent the first 12 years of his career as a consultant and managing partner of the innovative market research company InSites Consulting. During that time, the company grew from 8 to 130 staff with offices in 5 countries. Steven is also a part-time marketing professor at Vlerick Business School. Subscribe to my youtube channel: https://www.youtube.com/subscription_center?add_user=stevenvanbelleghem Follow me on these other channels as well: Twitter: @StevenVBe Snapchat: StevenVBe Instagram: @Stevenvanbelleghem For all details, check www.stevenvanbelleghem.com
Views: 2453 Steven Van Belleghem
Week 3 : Becoming a security master for small business customers
 
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Technical Focus for Customer in Small Business
Small Business HUGE Success - Customer Experience - Be Different to be Remembered
 
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www.adelemclay.com Small Business HUGE Success supports Small Business Success around the world. In this video, Adele McLay shares tips on how to stand out with your customers, doing small but memorable things.
Views: 57 SmallBusinessHUGE
Small Business Strategy: Use Your Customer Reviews to Make More Sales
 
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User generated content is one of the most effective ways to capture reviews for your business and boost sales at the same time. If used correctly, reviews can elevate the professional image of your business before consumers have even passed through your door step. In this webinar we hope to give Small Business Owners some valuable insights into how to leverage the voice of your consumer when it comes to what they are saying about your business. Marketing 360® will also be providing a Q&A portion to allow our viewers to get their answers to their most important questions. You can also access the Slide Deck presentation here: m360.us/727e --- Additional Videos on Marketing Strategies: - Social Media Marketing vs Social Media Management - What’s the Difference? - https://youtu.be/7PBahHRwdcw - Reputation Management: Build A Strong Online Reputation - https://youtu.be/wh5LfjCUo3w - Social Media Marketing for Small Business - Essential Today - https://youtu.be/rIhrL0SfGqs - Diversify Your Marketing Strategy - 6 Tips - https://youtu.be/Z9V-l0ksAZ8 - Social Media Marketing Management by Marketing 360® - https://youtu.be/LH7s7zvIpC8 --- Learn more about Marketing 360® and create your own marketing plan for free at https://www.marketing360.com/start/?ref=SocialWebinar -- Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016 & 2017! Follow Us: Marketing 360® Website: https://www.marketing360.com/ Madwire® Website: https://www.madwire.com/ Facebook: https://www.facebook.com/marketing360/ Instagram: https://www.instagram.com/marketing360 Twitter: https://twitter.com/fuelsyourbrand Pinterest: https://www.pinterest.com/fuelyourbrand/ Snapchat: https://www.snapchat.com/add/fuelyourbrand Youtube: https://www.youtube.com/marketing360
Views: 485 Marketing 360
Amazon CEO: Focus on customer is key
 
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Amazon CEO Jeff Bezos says the key to success for Amazon and The Washington Post is putting their customers first.
Views: 90376 CNN
Frugi win Best Customer Focus at the Cornwall Business Awards
 
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Frugi's not just about scrummy organic clothes...it's about looking after our fab customers too!! Here's Kurt and Dom collecting the award for Customer Focus at the Cornwall Business Awards in 2011. Yay!
Small Business Marketing Tips from Marketing Edge: Research Customer Needs
 
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This session from Marketing Edge explains how research must be conducted to properly understand your customers' needs and how small businesses can afford to do this.
Views: 219 Beth Goldstein
Small Business Marketing -9 Customer Service Tips By Kevin Toney the Marketing Coach
 
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Small Business Marketing Tips: How to keep your clients and customers coming back again and again. Discover more marketing tips and ideas, call me for a Free Marketing Coaching Session (204) 783-6342 www.MarketingCoaching.ca
Views: 19 Kevin Toney
Marketing Tips for Small Business - Make the Customer Feel Important
 
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Learn how to make your customers feel more important and increase your sales volume. Tom Borg is a business expert who works with small, mid-size and companies profitably improve customer acquisition and retention He helps these businesses achieve these objectives through his use of speaking, consulting, coaching, video and professional writing. He works with the management, team leaders and team members to develop their performance potential. In 1982 Tom founded Tom Borg Consulting, LLC and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with fewer than 50 employees. Some of his clients includes organizations such as, Automotive Industry Action Group, Chrysler Corporation, Ford Motor Company, General Motors Corporation, Quicken Loans, National Roofing Council, Rofin-Sinar, Evans Distribution Systems, Detroit Metropolitan Airport, Eastern Michigan University, Walbridge Aldinger, Detroit-Windsor Tunnel, National Association of Accountants, Pulte Homes and many small businesses and other organizations. Over the span of his speaking career, Tom has trained thousands of his program participants in Canada, Saudi Arabia and throughout the United States. He is author of the books: • Making Service Count • How to Keep a Positive Attitude in a Sometimes Negative World. • The 5 Biggest Customer Service Mistakes Small Business Owners Make He is author of the special reports entitled: • The 13 Fatal Mistakes Small Business Owners Make and How to Avoid Them • How to Profitably Attract & Retain More Customers for Your Small Business He is the author and producer of the customer service video training system for 16-24 year old employees entitled: Simple Strategies for Customer Service He has been featured on Murray Feldman’s WWJ 950, appeared on Michigan Entrepreneur TV, the Small Business Association of Michigan radio show and many other local radio and television shows. His articles have been published in 47 countries and have appeared in publications such as Crain’s Detroit Business, the Detroit Free Press, and he has had articles or been featured in national publications such as the Service Edge, Marketing for Success, Customer Service Manager Magazine, Corp Detroit Magazine, Office Line Magazine, Entrepreneur Magazine, Reuters Magazine, Landsculpture Magazine, Green Industry Pros magazine, the Michigan Retailer magazine and the Small Business Association of Michigan’s bimonthly Focus magazine and is a regular contributor to their blog. Tom is a member of the Small Business Association of MI and the National Speakers Association. He has served on the board of directors for the YMCA of Metropolitan Detroit and for the Eastern Michigan University’s Alumni Association. He has a Bachelor’s Degree in Administration and a Master’s Degree in Educational Leadership from Eastern Michigan University. You can reach Tom at: 734-404-5909, email him at: [email protected] or visit his website at www.TomBorgConsulting.com
Views: 46 Tom Borg
Business networking and customer focus are pivotal to your recession business strategy
 
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In a recession, perhaps more than any other time, a solid financial strategy and energetic business networking have the potential to turn your business around. That is because the beauty of business networking is that you leverage great results, across all areas of business, at very little cost. Join now to get free access to tips, advice and know how from the world's top business experts - direct from your desktop. There are hundreds of shows like the one you've just seen. Tap into the combined experience of dozens of world leading experts and thousands of other business people. There are also low risk, results based options if you're looking for more help. Sign up today. To find out more and to join yourBusinessChannel go to http://www.ybc.tv
Views: 134 yBC.tv
95% of You Will Ignore This 2018 Marketing Strategy | Business Squared Keynote in Australia
 
01:03:22
This is the greatest marketing strategy for 2018 that I can give any of you... Focus heavily on being successful with social media marketing specifically with Instagram and Facebook. If you don't, your chances of success will be much slimmer than anyone that does. Really happy that I got to give this keynote at Business Squared in Brisbane, Australia! Let me know in the comments below what you thought was the most insight part! ;) Thank you for watching this video. I hope that you keep up with the daily videos I post on the channel, subscribe, and share your learnings with those that need to hear it. Your comments are my oxygen, so please take a second and say ‘Hey’ ;). — Follow my entrepreneurial journey here: https://www.youtube.com/playlist?list=PLfA33-E9P7FA-A72QKBw3noWuQbaVXqSD — ► Subscribe to my channel here: http://www.youtube.com/subscription_center?add_user=GaryVaynerchuk ►Check out my second channel here: http://www.youtube.com/askgaryvee — Gary Vaynerchuk is a serial entrepreneur and the CEO and founder of VaynerMedia, a full-service digital agency servicing Fortune 500 clients across the company’s 4 locations. Gary is also a prolific public speaker, venture capitalist, 5-time New York Times Bestselling Author, and has been named to both Crain’s and Fortune’s 40 Under 40 lists. Gary is the host of the #AskGaryVee Show, a business and marketing focused Q&A video show and podcast, as well as DailyVee, a docu-series highlighting what it’s like to be a CEO, investor, speaker, and public figure in today’s digital age. — Check out my Alexa skill!: http://garyvee.com/garyvee365 — Follow Me Online Here: 2nd YouTube: http://www.youtube.com/askgaryvee Instagram: http://instagram.com/garyvee Facebook: http://facebook.com/gary LinkedIn: https://www.linkedin.com/in/garyvaynerchuk/ Snapchat: http://snapchat.com/add/garyvee Website: http://garyvaynerchuk.com Soundcloud: http://soundcloud.com/garyvee/ Twitter: http://twitter.com/garyvee Medium: http://medium.com/@garyvee Planet of the Apps: http://planetoftheapps.com Podcast: http://garyvaynerchuk.com/podcast Wine Library: http://winelibrary.com Official Merchandise: http://garyveeshop.com Subscribe to my VIP Newsletter for exclusive content and weekly giveaways here: http://garyvee.com/GARYVIP
Views: 676747 GaryVee
Customer Focus   Athletica - Profitable Growth with Epicor ERP
 
01:19
Epicor Platinum Partner, Six S Partners, discusses customer Athletica and how they have benefited from ERP and achieved profitable growth.
Views: 24 John Preiditsch
Webinar - How to Focus on Your Customers to Grow Your Business
 
29:53
Do your customers tell you that your company is hard to do business with? Have employees said that your company is not customer focused? Worse yet, do you think you are losing business or not growing fast enough because of dissatisfied customers? This webinar will explain what customer focus is, why it is important, and how you can make that focus happen. Customer focus is not a program or an initiative. To be successful, customer focus is exemplified by leaders, reinforced by behaviors, and measured and woven into the culture of the company. If you have no competition or have truly arrived at 100% customer satisfaction, then this webinar is not for you.
Your Challenge. Our Business. - Client Focus
 
02:19
For over 25 years, the vision of Express Employment Professionals has been to help people find jobs and help businesses find the people and human resource services they need. We accomplish this vision through a network of more than 550 franchises in the United States, Canada, and South Africa. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to care. Learn more about Express Employment Professionals in this indepth look into our company.
Howard Hyden: Customer Focus As A Competitive Advantage
 
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http://www.eaglestalent.com/Howard-Hyden - Eagles Talent Presents Hpward Hyden. To book speaker Howard Hyden visit his profile page. Howard Hyden is not your typical speaker! He is an astute and very successful businessman who brings over 25 years of in-the-trenches experience, leadership, and reality-based ideas from some of the nation's leading companies. Howard is an extremely high-energy, engaging, and results-driven speaker. His expertise is steering businesses through his pioneering concept of Customer Focus. He encourages his audiences to "play the game at the awesome level" by bringing more value to customers. Howard served as a senior marketing executive for a Fortune 100 company for four years. In this capacity he directed research and development of strategies for transforming the entire organizational culture into a Customer Focused one. He did this by conducting interviews at some of the nation's most prestigious business schools—Stanford, Harvard, Duke, and Kellogg—as well as at several major corporations. As a result, he combined both the discipline of marketing and organizational development into a unique, integrated approach. He designed innovative tools to assist organizations integrate Customer Focus into the infrastructure of their organizations. Howard has experience in marketing to industrial, government, and consumer markets. Howard is nationally recognized as THE leading authority in helping companies become Customer Focused. As a corporate executive, entrepreneur, keynote speaker, workshop facilitator, author, and president of The Center for Customer Focus, he assists organizations to begin making profound transformations. He has inspired change at companies worldwide including Del Webb, 3M, Wells Fargo, and Dunn & Bradstreet.
Views: 213 EaglesTalent
How financial institutions can win through customer-focused content
 
01:57
Learn more at PwC.com - http://pwc.to/1FgjozJ Pitches don’t sell products—emotional connections do. How to win customers’ hearts through personalized content.
Views: 1731 PwC US
Customer Focus in Marketing
 
01:11
http://indigoocean.org/whats-point-view Customer focus is the key to successful marketing. No one cares about the process of how you deliver your services or create your products. They want to know what's in it for them. My putting your customer first, you will be grabbing their attention and increasing your chances of making the sale. In that way, marketing with a customer centric approach is really a form of customer centric selling. This customer focus video introduces you to the principles of customer centric marketing found at http://indigoocean.org/whats-point-view on the Success Blog for introvert entrepreneurs.
Madison, Wisconsin Small Business Marketing Services | Target Marketing Promotions Customer Review
 
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http://targetmarketingpromotions.com Wisconsin Small Business Marketing Review by a Madison, WI area local business owner. Serving the marketing needs of Madison, Wisconsin business owners since 2004. Dave Schulz of Schulz Automotive in Reedsburg, Wisconsin shares his personal experience with Target Marketing Promotions small business services. Helping small businesses with their online reputation and marketing is the primary focus of the Target Marketing Promotions company. Helping business owners manage their online marketing, social media endeavors and video promotions are important aspects of an overall strategy. Equally important are mobile marketing and the ranking of a business' Google Places Page. Dave is just one of our many happy customers and more video testimonials are being added... so stay tuned! Visit our YouTube Channel for more customer testimonials: http://www.youtube.com/user/TargetMarketingPromo?feature=watch If you are a business owner and would like more information on how we can help you call Gus or Sue at 608-448-3774 or visit our mobile-friendly website: http://targetmarketingpromotions.com http://www.youtube.com/watch?v=DIKlTzLRy8w
Active Plumbing Solutions
 
03:10
Aaron Pedersen of Active Plumbing Solutions is excited about solving his customer's plumbing issues. With his business, Active Plumbing Solutions, he was able to combine his love of plumbing and customer service. He and his team focus on one customer at a time. Hear what advice Aaron has for small business owners looking to grow!
Views: 5 Primary Funding
4 Customer Service Secrets to Help Your Business Take Off
 
09:26
Does good customer service still exist? Marie breaks down what makes one airline stand out — and how you can steal the 4 customer service tips that make them unforgettable to their customers. In this episode you’ll learn how 4 simple strategies can make your customers fall in love with you and keep them coming back. C'mon over to https://www.marieforleo.com/2018/11/good-customer-service/ where we answer your follow-up questions after the episode. If you enjoyed this video, subscribe to our channel and get the world’s best inspiration, motivation and advice delivered straight to your inbox at http://www.marieforleo.com. And if you’re interested in building a meaningful business, check out our YouTube playlist on that exact topic here: https://www.youtube.com/playlist?list=PLD87A632CFD5449B5. Thanks for watching! FOLLOW ME AT: Facebook: http://www.Facebook.com/marieforleo Twitter: http://www.twitter.com/marieforleo Instagram: http://www.instagram.com/marieforleo My YouTube channel: http://www.youtube.com/marieforleo
Views: 19518 Marie Forleo
Customer database software for small business - tcwconsultingfirm.com
 
01:45
http://tcwconsultingfirm.com - (Customer database software for small business) What does crm mean, looking for crm definition or wondering what is crm system and how it works? Client relationship management (CRM) is a process that puts the focus on your clients. This is done by using easy to use crm or crm tools for small business to best serve and engage with your clients. To get a better understanding, let's take a look at for example, how a sales crm for small business system works. Recently, a small business owner began a brand new business and started looking for crm providers with the best crm options and crm pricing. The sbo set out to find an affordable crm from crm software companies with the best crm options. The small business owner soon found the best crm systems with contact database software, business intelligence reporting tools and other options to help the sbo develop a large client base and build the sbo's customer foundation from TCW Consulting Firm, provider of the best crm app. The business owner fully understood the benefits of using the customer database software for small business, and wanted to quickly implement the new customer retention management software platform in order to take the business to the next level. The TCW crm that the small business owner found includes a company review website platform, sales call software, bi visualization tools (business intelligence), as well as several other beneficial components that were simple to implement. After implementing the marketing strategy crm the sbo began to see just how beneficial the customer information software and popular bi tools are right away. The small business owner received a call for a service and all of the details from the call were added to the CRM system where all service request are permanently stored for tracking purposes, easy monitoring, repeat servicing, marketing, bookkeeping & accounting and tax purposes. The new leads and repeat service request that were added to the crm app allowed the small business owner to better understand what clients want, how to market to clients, track the revenue generated from the leads and calculate the success of their marketing efforts. But it doesn't stop there! What happens if your business requires you to be out of the office, no problem! Our customer management app is fully capable of being accessed from any device. This mobility of the customer database software for small business allows you to update or make changes in real time in order to keep everyone on the same page. Our crm software application is more than just a platform, its a crucial business solution. It gives you the client relationship management and marketing tools needed to help with your client engagement process using the best crm solutions to make sure that your customer's needs are always met, all coupled in one system. So, as you compare customer database software for small business, instead of searching for best free crm it would be wise to find a affordable CRM that will help you to begin a new focus on your business. With a CRM integrated into your business you too can have an effective processes to generate repeat business from the clients you have serviced once, as well as generate new leads. As your company grows, an effective and efficient customer management app will do the same for your business. A customer management software for small businesses application will provide you with all of the important information about your customers that you will ever need. Our simple CRM will fit the needs of your business by giving you exactly what you need to know about your customer's needs and concerns in order to take care of them. Now that you know what a CRM (Customer resource management) is and how to use it for your client relationships, manage your business and marketing efforts and to make sure that your customers remain the center of everything that you do, if you have any questions or want more information on our CRM (Customers relationship management) system or want to view our business intelligence tools list of benefits, please visit us at http://tcwconsultingfirm.com/crm.
Views: 68 T Garza
5 Cultural Habits of Customer Driven Companies
 
12:51
In the quest to improve the customer experience and customer loyalty, it is helpful to consider the "cultural habits" of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Their cultural habits are not merely lip service; it's how they do business. Watch this customer experience training video for details. Here are five hints about the habits. Cultural Habit #1: Wegmans’ motto is: Every day, you get our best. Wegmans makes grocery shopping a true experience rather than offering the same drudgery of a chore that most consumers expect at the grocery store. Its reputation goes well beyond its market area. Southwest Airlines began at Love Field in Dallas. They became the "love airline" with the flashy flight attendants and the most entertaining flight experience. Emeritus, Colleen Barrett, has a favorite saying about Southwest Airlines: “We are a Customer Service Company; we just happen to fly airplanes.” Disney cast members consider what they do to be a helping profession and a noble calling. Cultural Habit #2: Nordstrom’s golden rule for employees is widely recognized: “Use good judgment in all situations.” Top service companies are willing to trust employees. Amazon's approach is to hire the world’s brightest minds and to create an environment where they can invent and innovate the customer experience. Cultural Habit #3: Walt Disney established the Disney University after opening Disneyland to use a structured learning environment to teach the unique skills that are required of Disney cast members. It was the first corporate university and remains one of the largest training facilities in the world. Numerous classes and dozens of online courses provide a plethora of learning opportunities to employees and managers alike. Surprisingly, Disney University does not offer specific quality courses. Quality and service are built into all the training programs taught by Disney. In addition, Disney courses have been delivered to hundreds of other companies. Tom Peters once said that in the best organizations, "Everyone has a chance to learn, improve and build up their skills." Cultural Habit #4: On the desk of Pete Nordstrom, the company’s President of Merchandising, sits a stack of letters from customers and employees, each telling a story about a memorable experience they had with Nordstrom. Few company executives can say the same. Apple doesn't have strict sales quotas in place for employees. It does have metrics like "attachment rates,” the frequency with which staff members are able to provide customers with additional products like AppleCare. Those who fall short of the goals receive more sales training, which is really about helping customers with stated or perceived needs. Cultural Habit #5: Disney’s strong belief in “attention to detail” is what sets them apart from other organizations. Disney says it has to “sweat the small stuff.” Disney pioneered the concept of exceeding people’s expectations. Apple's Genius Bar is the in-store tech support station. It's not a help desk or customer service center. The idea illustrates out-of-the-box thinking by recognizing employee potential and customer priority. Call to Action Many companies desire to deliver better service. Some try and a few improve. But, most are unwilling to make the necessary changes because they lack the commitment and more importantly, the ethics. Most say they want a superior service reputation, but they are unwilling to do the work it takes to earn it. However, any company that consistently strives to improve by aligning with these five cultural habits will make a huge difference with their employees, customers and bottom-line. Share this customer loyalty training video and give it a thumbs up if you like it. We all know that more companies need to pay attention. By the way, do you want to learn a proven 3 step approach for improving the customer experience? If so, I suggest you check out this complimentary white paper: Creating Sustainable Customer Loyalty and Sales Growth. http://wcwpartners.com/creating-sustainable-customer-loyalty-and-sales-increases-complimentary-download/ Or, do you need more specific guidance to achieve a superior customer experience? Then, go here for consulting and coaching help: http://rickconlow.com/consulting/retain-customers/ For over 400 complimentary developmental resources in leadership, customer experience/service, sales, and personal development check out our Superstar Leadership Blog. http://rickconlow.com/superstar-leadership-blog/
Views: 205 Rick Conlow
Business to Business: Customer Service as Focus for 2013
 
00:49
In a survey conducted by Alibaba.com on the streets of Hong Kong (Oct 27 + 29, 2012), we asked SME owners & large business professionals attending the Hong Kong International Lighting Fair (Autumn Edition) their thoughts on business for 2013. A total of 399 respondents from around the world provided their thoughts for staying competitive in 2013. Of those surveyed, 29% said they would focus on Customer Service or the Customer Experience in order to stay competitive next year. Check out the latest "Business to Business" video with SME owner, Mr. Lionel Mok, for his thoughts on why service is the main key for his business. **Please share this video with other SME owners through social media channels. You are welcome to embed this video in its entirety into related blogs or online media.**
Views: 348 Alibaba.com
Starting a Business and Want to Know How To Start a Business and launch your Business Ideas?
 
03:27
Tony Couch from isCompliant is a former Business Gateway business advisor who has helped many people who wanted to know how to start a business but needed top notch business advice. Tony knows only too well how many of those small business ideas fail within the first few years of starting so he agreed to share his insights on how individuals starting a business can plan for long term success by putting quality at the heart of their small business ideas. One. Apply the concept of “excellence and free from defects” to your small business ideas. Gain the customer satisfaction, trust and enhanced reputation that will follow. Enjoy the confidence that repeat business brings, relish recognition for quality and benefit from the rewards. Put simply - Strive to deliver the best product or service for your customer that you can. Two. Let customer focus drive your small business. Demonstrate regular improvements by using your awareness of your client’s requirements, developments in technology and trends in the market to work out ways, no matter how small, to regularly have something new to say or offer – things like an update to your website, running a competition, boosting security or improving response times. Three. Involve your customers and staff. Customers today expect your product or service to meet their expectations and will soon let you know when it doesn’t. Your reputation will be gained – and better remembered – not only by your product or service, but more as a result of the actions and behaviours you and your staff use. What you do is important, yes – but the way you do it is what will stand out and be remembered. Build your reputation on this approach and seek feedback for new inspiration. Four. Achieve Recognition – again not just for your product or service. Try doing something meaningful in your community, achieving an award or being genuinely certified through an approved international quality standard are great ways of demonstrating your professionalism. So many businesses have prospered on the back of such recognition. Five. Enhance your reputation to aid promotion and sales – Be bold but not brash. Developing your reputation will only generate the rewards you deserve if you do things that remind people of your successes and achievements. Using websites, videos, blogs, networking and social media are great ways to share feedback and testimonials to underpin your professionalism and get your quality message across. Here is some good advice from the UK Government on starting a business: https://www.gov.uk/starting-up-a-business/start-with-an-idea For tips on starting a business see this article by Peter Day on the BBC website: http://www.bbc.co.uk/news/business-16595152 So now you know how to start a business with the aim of long term success. You can see Tony Couch's 5TopTips here: http://youtu.be/mDbPkGeWepQ 5TopTipsTV
Views: 43 Tosh Lubek
10 TIPS FOR STARTING YOUR OWN BUSINESS in 2017
 
04:29
Do you want to start your own business? Then, watch 10 Business tips for starting your own business. Every Young Entrepreneurs must need to aware with these 10 business. Get Two Free Audiobooks - http://amzn.to/25Ntiq5 Join our Young Entrepreneurs Forum - http://www.youngentrepreneursforum.com/ #youngentrepreneursforum Hello all Young Entrepreneurs. I hope you all are fine. Welcome to starting your own business tips for young entrepreneurs. If you are looking for starting your own small business or self employed individual services then, this video helps you to get success in business. In this video, You get everything about small business, self employed individuals, employers, professional, home business, internet business and independent contractors. Also, I've covered all tips which helps you to gain your business growth before starting your own business. Business Term Wiki - https://en.wikipedia.org/wiki/Business I've collected some tips by Steve Tobak which is author and managing partner of Invisor consulting. So, I hope it helps you too.. Popular Videos of the Week. How To Start an Online Business - https://www.youtube.com/watch?v=TCtQu77hUgI Are you an Entrepreneur by Kevin D Johnson - https://www.youtube.com/watch?v=b21ytawAUVU Top 40 Small Business Ideas in India - https://www.youtube.com/watch?v=z_IvoZQkcgs 5 Questions Before Starting Your Own Business - https://www.youtube.com/watch?v=PKNkauKgRLw How to Start Bookkeeping For Small Business - https://www.youtube.com/watch?v=lDMOfUWypgA Young Entrepreneurs Success Story Guide - https://www.youtube.com/watch?v=j7wZogQhmFE 1. If problems or things aren't going well, then you've to focus on yourself. Because many times you get problem in your efforts. 2. You've to be clear on your ideas, thoughts, decissions and ability to say yes or no. 3. Customers are the king of your business. So, you've to listen all demands on your customers. 4. You must have idea about when and when not to be transparent. 5. You've to trust your gut. 6. You've to protect and defend your business with your intellectual property. 7. You've to smart and powerful to read & write effective business agreements. 8. Make sure, you've all information about your finances inside and out. Video Music Credit - Walk In The Park by Audionautix is licensed under a Creative Commons Attribution license (https://creativecommons.org/licenses/by/4.0/) Artist: http://audionautix.com/
How to start a business or starting a business then put quality at the heart of your small business
 
03:11
Tony Couch from isCompliant is a former Business Gateway business advisor who has helped many people who wanted to know how to start a business but needed top notch business advice. Tony knows only too well how many of those small business ideas fail within the first few years of starting so he agreed to share his insights on how individuals starting a business can plan for long term success by putting quality at the heart of their small business ideas. One. Apply the concept of “excellence and free from defects” to your small business ideas. Gain the customer satisfaction, trust and enhanced reputation that will follow. Enjoy the confidence that repeat business brings, relish recognition for quality and benefit from the rewards. Put simply - Strive to deliver the best product or service for your customer that you can. Two. Let customer focus drive your small business. Demonstrate regular improvements by using your awareness of your client’s requirements, developments in technology and trends in the market to work out ways, no matter how small, to regularly have something new to say or offer – things like an update to your website, running a competition, boosting security or improving response times. Three. Involve your customers and staff. Customers today expect your product or service to meet their expectations and will soon let you know when it doesn’t. Your reputation will be gained – and better remembered – not only by your product or service, but more as a result of the actions and behaviours you and your staff use. What you do is important, yes – but the way you do it is what will stand out and be remembered. Build your reputation on this approach and seek feedback for new inspiration. Four. Achieve Recognition – again not just for your product or service. Try doing something meaningful in your community, achieving an award or being genuinely certified through an approved international quality standard are great ways of demonstrating your professionalism. So many businesses have prospered on the back of such recognition. Five. Enhance your reputation to aid promotion and sales – Be bold but not brash. Developing your reputation will only generate the rewards you deserve if you do things that remind people of your successes and achievements. Using websites, videos, blogs, networking and social media are great ways to share feedback and testimonials to underpin your professionalism and get your quality message across. Here is some good advice from the UK Government on starting a business: https://www.gov.uk/starting-up-a-business/start-with-an-idea For tips on starting a business see this article by Peter Day on the BBC website: http://www.bbc.co.uk/news/business-16595152 So now you know how to start a business with the aim of long term success. You can see Tony Couch's 5TopTips here: http://youtu.be/mDbPkGeWepQ
Views: 24 DIY Video Studio
Don't Be Ridiculous - Customer Service Lesson
 
04:09
Go to http://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. It’s almost a given that every company has some form of a customer service department. Even the smallest companies – with just one solo entrepreneur – will act as if they have a customer service department. Why do people reach out to the customer service department? Because they need help, have a question, or want to make a complaint. So, understanding that, why would a company choose to deliver an amazing customer service experience to just some of their customers and not to every customer? (That’s a rhetorical question, by the way.) This question comes on the heels of reading the customer service policies of some companies. Unless you’re willing to pay for better support, all you’ll receive is minimal and mediocre support. There are some companies that will only give you email support – unless you pay more and upgrade your customer service experience to phone support. Or, there’s the company that wants more money to speak to a U.S. based customer support rep. Then, there are the companies that make their customers pay for each and every support call. I recently read about a cable company that charged a customer to resolve an issue with a monthly bill that had an error on it. The offer to get better support usually has promises like less wait time, extended hours and, as mentioned earlier, a support rep that is based in the U.S. (or from whatever country you’re calling from). Why should that be an option or an add-on feature? This should be automatic. Customer service can make, or break, your reputation. Being known for your service earns you a reputation in the marketplace that can give you a competitive edge. Charging for these services can erode that positive experience. And you really don’t have to charge more, because customers are willing to pay more for good service. The stats and facts prove that a large majority of customers – as high as 90 % – would be willing to pay more if the company provided better service. So, rather than charge for each time a customer calls, build it into the price of your product. Finally, you want and need feedback. Charging extra for customer service may cause a customer to be unlikely or unwilling to call you with a problem. Even if they resolve the problem on their own, there is likely a level of stress and frustration the customer will experience in doing so, which may cause them to buy elsewhere in the future. And if they don’t call you, you won’t hear about the complaint or get feedback that you need to fix problems and create a better experience for future customers. Customer support should not be a feature your customer must pay more for. It should be baked into the price of a product, and be part of the total positive experience the customer has with you and your company. Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to http://www.hyken.com. For information on The Customer Focus™ customer service training programs go to http://www.thecustomerfocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (www.ShepTV.com)
Views: 366 Shep Hyken
How to maintain a good relationship with a big business customer
 
00:35
Salisu Mohammed of O2 Business shares his advice on how small businesses can maintain a good relationship with big business customers. For more advice go to http://www.enterprisenation.com Enterprise Nation TV is supported by O2 Business http://businessblog.o2.co.uk
The Convenience Question: How easy am I to do business with? - CX Lesson
 
03:55
Shep Hyken discusses a way to improve upon greatness by asking your customers one question to improve your convenience. Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. Over the years I’ve taught a concept I refer to as the One Thing Question. This is a very simple question to use in a survey as a follow-up to the simple survey question, like the Net Promoter Score question (NPS). For those that may not be familiar with the NPS survey question, it is simply this: On a scale of zero to ten, what is the likelihood that you would recommend us to a friend, colleague or family member. This simple question gives you an idea if your organization did well enough for the customer to recommend you. The follow-up question is this: Is there one thing you can think of that would make doing business with us better? The idea is that if you have a number of customers suggesting the same “one thing,” you need to pay attention. And, if the ideas are coming from the customers giving you high ratings, then the suggestions are giving you the opportunity to improve on greatness. So, here’s a twist on the typical one thing question. Let’s assume you are customer focused and your organization is providing a level of customer service that earns consistent high scores. Where can you go from here? In addition to the great service, be easy and convenient to do business with. That’s the subject of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty. This is the next level of customer service. So, the twist on the one thing question is this: Is there one thing you can suggest that would make doing business with us easier or more convenient? Some companies make convenience part of, if not all of, their value proposition. They know it separates them from their competition. Huntington Bank has extended hours for their customers, so they can bank after normal business hours and on weekends. CLEAR provides a solution to the frequent traveler that hates waiting in security lines in the airport. Walmart has strategically placed their stores so that 90% of people in the US are less than 10 minutes from a Walmart. Restaurants that choose to use the NoWait app lets their guests add their names to the waiting list at a busy restaurant and time their arrival so that when they show up they are near the top of the list. So, what one thing (or more) can you do to be more convenient for your customers? Come up with the answer and you may get more business from your existing customers and steal away customers from your competition. This video will answer the following and much more: What can you do to improve customer service? What one thing can you do to increase customer retention? What can you do in addition to asking for feedback? How do I get feedback from customers? What can you do to create a better customer experience? How can i be more convenient? Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to https://www.hyken.com. For information on The Customer Focus™ customer service training programs go to https://www.thecustomerfocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (http://www.ShepTV.com) (Copyright © MMXVIII, Shep Hyken)
Views: 241 Shep Hyken
How Small Business Loans Work
 
01:57
Getting a small business loan with National Funding is quick and easy. We provide custom solutions based on your needs. So you can focus on what you do best. Running your business. National Funding serves the small business community. Since 1999, over 35,000 customers have come to us for their working capital and equipment financing needs. We are one of the country's largest private providers of small business loans, having funded more than $2 billion to help small businesses grow. Our personal approach helps strengthen small business owners and we pride ourselves on being a resource they can trust. We are believers in small business owners. Like us on Facebook: https://www.facebook.com/national.fun... Follow us on Twitter: https://twitter.com/NationalFunding Follow us on LinkedIn: https://www.linkedin.com/company/nati...
Views: 467 National Funding

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